[Resolved]  Airtel — Post Paid Connection Not Activated

AIRTEL-POST PAID — NUMBER NOT ACTIVATED

Airtel is the very worst service provider. When they collected order for a post paid connections, they have given number of promises. But they did not do atleast one promise.

Without informations they barred my incoming and outgoing services before the due dates. After 2 months, one Mr.Prabhahar, Coimbatore promised me that " He will activate the number" after paying the due amount Rs.3000/-. I have issued the ICICI BANK LIMITED, COIMBATORE-TRICHY ROAD BRANCH Cheque No. 194281 dated 1st April 2008 and the amount Rs.3, 000.00 credited to BHARTI AIRTEL LTD on 3rd April 2008. But till today 8th April 2008, my mobile number[protected] did not activate. If I am calling the Customer care persons, they are telling some other stories, I am having 1500 rupees further payment also.I called number of times Mr.Prabhahar, he did not attend my call itself. Airtel peoples are very cheating peoples. I want to move this cast to court. Please guide me.

Airtel Post Paid — promised ,Not activated ... Complaints closed !

Post paid SIM card No[protected] delivered on 22 7 2011, promised activation in 24 hours. Mobile no [protected] allotted on July 23 after 3 reminders. Daily reminders from July 24-28 were asked to be booked as complaints daily ! Obviously previous complaints were 'closed' unilaterally without action ! E-Mails sent were acknowledged on auto mode but never physically read and acknowledged. "Airtel Customer Care", presumably managed by Call Centres, act as post offices ...I was told by "Senior Manager" that the system shows " Dues not paid", without understanding that I am a fresh allottee ! How can they allot a new line with "dues" !? Professional incompetence and lack of accountability was seen at all levels of Airtel....Finally I cancelled the Application for SIM Card on 28 July and restored the alternative 'Vodofone', hopefully a shade better ! It is not without coincidence that the Airtel agent - Mr Loganathan of Premium Support Services, Chennai who came to collect documents/ deliver SIM Card, was not using an Airtel Mobile No but +[protected] Vodafone ?).!

I had similar experience with Airtel Digital - DTH services - I had to pre-close and surrender 4 - DTH connections. Nearly 100 e-mails would have been sent as complaints; Customer Service Software systems of course acknowledge them in minutes ! I but not a single e-mail was ever replied in my 3 years of experience !

It is shameful that a Global Company like Airtel is making a mockery of 'ISO Systems' by unilateral closure and taking customers for a ride ! Its ISO accredition should be cancelled forthwith for this single malpractice !

S Rangarajan, 21 Subramaniam Colony Velacheri Chennai 600 042 Tel :[protected]

This is a stereotype reply..in reality, nothing happens at the ground level ! Rangarajan

Airtel — post paid number not activated

Respected Sir/Madam,

I have purchased a new post paid mobile number from Bharti Airtel on 19th Oct, but unfortunately till date .i.e. 26th Oct 2012. The number has not been activated. Moreover the required documents have been collected from me along with the money 800/- as a registration n activation amt, from the NIT Airtel Branch, Faridabad. Besides this the branch manager Mr. Rajat Gupta have been fooling that the number will be surely activated within 1/2hr since 22nd Oct. I have put forward all the effort to reach him at [protected] but he is least bother to take my calls.

Being a 10yr old customer, I have not received any relevant answer to my number of complaints for activation of my number and moreover the reson that they are giving that they have tried to reach me but ironically I have not received any call front there end and getting a fake message from them that they tried to reach me , I cannot buy that because its irrelevant as my phone never rang. To justify, I also called up airtel but I felt like my words fell on deaf ears.

I am seeking and approaching you to receive a justice so that the number can be activated soon and some action to be taken against the people who are harassing me without any rhyme or reason.

Namaste(Mahiikbr),

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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