1. My mobile # [protected] was disconnected by Airtel without any prior notice when I was on my travel trip out of India. On asking they said ' as per TRAI regulations if a postpaid number has zero usage for 15 days it should be disconnected' an executive @ 121 named Vinod. On asking the process of reactivation after I was back on June 8th 2009 he told me to submit a photo, Id & address proof and sign a new activation form while clearing the all past dues. As per his direction I comepleted all the formalities on JUne 10th 2009.
2. Till date i.e. Jun 19th 2009 my number is still inactive and my sim card gives an error message ' sim card registration failed'.
3. On visiting their Splendid tower office on Sunday, the security guard outside the premises replied ' now Airtel has changed the policy and they do not work 24/7. Our office works from 9am - 9pm and is closed on Sundays'.
4. On sending first email on [protected]@sirtelindia.com dated Jun 13th 2009 reporting about the entire problem an auto acknowledgement email was recevied giving me an complaint #[protected] with a commitment to resolve the issue within 24 hrs.
5. When the issue was not resolved until 17th Jun I sent another email which replied the same way with complaint #[protected], still an unresolved complaint.
6. People responsible in the matter who did not bothered to patch the flaw in their customer service are mentioned below
VERDEX communications - ARC @ city college - they take documents and request and never act on it netiher they provide acknowledgement for the receipt. On asking they say they have their own way of working
Vinod - executive @ 121 helpdesk - made false commitment to activate the connection within 48 hrs when spoken to him on Jun 10th 2009.
Kirti - Executive from escalation departmen - never answer to the concerned query. My understanding is she is incapable of giving pin pointed answer and very unprofessional attitude.
Madhusudan - Team manager of escalation deptt. - he is always in chat with his team members but a guy just like his tema member Kirti who never give feedback to cconcerns raised. Was this information helpful? | 
I am equally disappointed with airtel services. My mobile number is [protected] and I am using services from last three years. I avtivate and deactivated the GPRS only on one or two weekends in august 2009. Now I come to know that it was never disconnected. this is happening from two and half months and full charges are levied in my bill. THis is really sad and makes me feel fooled and looted. I talked to rep and they say they can waiver only one month charge and not for the full period. I am planning to switch to some other subscriber.