Airtel Complaints & Reviews

i had purchased airtel dth with hd recorder a year back and from the 3rd month of purchase i have been having problems of the dth hanging abruptly while watching a program.i had sent the same for service to my dth dealer and he rectified the problem temporarily ( we did not know that it was temporary)- this had happened some 3 times.last week on the 4th sep this problem again happened & this time our dth dealer said he cannot fix it and sent the same to airtel service centre i guess located at chennai.
since that day we have been trying to reach the customer care ppl at airtel but every time we call they ask for the complaint all over again and say will get back to you in two hours but till this date we have neither received a call nor the STB. you know how difficult it is for ppl at home to spend a day without television ...we had been so for 6 days now.
i had paid 8100 for the STB & also recharged for rs.4900 some 10 days back ( anunual pack ).kindly advice the customer care ppl to attend to the calls of customers with sincerity . the complaint no.they have sent twice 1.23287059 & 2.23410653.
this is by far one of the worst customer service .kindly take necessary action thank u

Airtel Booster not activated,
Yesterday i recharged for message booster through online and i got successful acknowledgement however still it is not activated ,no proper response from the customer support .

There is discrepancy in my internet data usage messages and the internet data usage in the final billing.
My data card number:[protected]


On May 16th 2012 i have sent 3GUSE message to 121 to check my usage and i got
that i have used 3.75 GB as on 16th May 2012 9:16 PM.
On May 17th 2012 6:18 PM i got a message from AD-Service saying that i have
used 5.77 GB as on 16th May 2012.
Then i called the customer care and technical help desk and got confirmation saying that i have used only 4.1 GB and there is some technical issue in sending the message.
But when the billing is generated its showing my usage as 6.5 GB.
And i have sent all the messages that i got from airtel to customer care and appellate team.They cam back and saying that all the details are correct and i need to pay the amount.And they are not talking about how they have been verified

I have faced the similar problem with airtel in two consecutive months and the first issue is closed with out my notice.
I have been following up with airtel but not getting the resolution.

Dear Airtel service team,

I have lost my mobile handset last night (09.09.12) and request you to block the sim card with immediate effect vied no. [protected].

with regards,

Malabi Kanungo

Hi,

I got a call from [protected] to change my airtel no, for Pre paid to Post paid change and they said they are calling from Airtel and got all the required documents from me and gave me a new Post paid no. For one week, I didnt get any reply and next saturday(8.9.2012) morning my prepaid mobile no got disconnected. After that my new post paid no which they gave, never got activated and till monday morning 10:30 AM. I called the customer care from others mobile for more than 10 times and registered the complaint[protected] also. First they said, it will be activated on sat 4PM and sat Night 11PM and Sunday evening 4PM. I don't know, why this provider is simply cheating their customers and giving more trouble to them. Please if, anybody knows, please let me know how I can register the formal complaint against this.

my friend added me to the Airtel Friend Locator. I accepted the request without knowing the consequences... my Bad.

However, like in facebook we should have an option to get off the one's list if I dont feel like being tracked.. That option is not provided. Only my friend can take me off the list now and if he does not ,, then I have to beg and plead and have no other go.....

I think there should be a way to unlist myself from his list.. Maybe I could SMS unlocate and give my friends phone number at which time my number should be taken off his list and he can always add me again with a SMS request...

This is to being to your notice that my landline and broadbrand are not working since three days. Fixed landline no is[protected] .

Even after 12 hours, the prepaid Airtel Sim is locked and asking for password although the dealer said 1 hour they will send a welcome message. Airtel website is hopeless. The mobile number is not recognized by Airtel (yet?)
I thought Airtel had good service.

Hello,

My mobile number is : [protected]. I top up my mobile with 555 INR - every 20 days and i also have various rate cutters. In 20 days - My balance of 555 is going out in some form.

In the recent month - in the name of GAMES MANIA - they are taking 5 INR a day. I didn't subscribe for anything. And i get some regular notifications of call cost & message cost - 4.00 & 1.00 INR where i don't make any calls and msgs.

I have lost so much of money in this. They are easily stealing my money.

Please help me to get back my money.

--
Regards
Krish

MY INTERNET IS VERY SLOW

Dear Sir,
I am a airtel user, I have a problem. My airtel prepaid SIM Need PUK CODE. And i havn't PUK Code. May you plz Provide me the PUK CODE. I'll be very grateful to you.

My Airtel NO is[protected]

Regards
Zainul

I Mahesh kumar J.S having airtel prepaid connection has been cheated by unnecessarily reducing balnce from my mobile on 9/09/2012 .i kindly request to take necessary action against them.My no is [protected].

Hello sir!

Some one is trying to do anything wrong with me:

i am getting these type messages from your AD-AIRCCM

"Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is RPUKI[protected] registered on 09-sep-2012 21:05"

please save me from this,


i am too worry about this....:(

i want know my airtel outgoing call details

NEVER PORT TO AIRTEL , THE WORST SERVICE AND IRRESPONSIBLE STAFF, CUSTOMER SERVICE IS WHAT YOUR GET. EVEN THE SO CALLED NODAL OFFICER IS LIKE A JOKER OR A CLOWN - FOR EXAMPLE IF ANYONE ENTER THE SO CALLED AIRTEL RELATIONSHIP CENTRE OPENED LIKE PETTY SHOPS IN NUKE AND CORNER OF INDIA LIKE A PETTY SHOPS, JUST ASK THE SO CALLED STAFF THERE QUALIFICATION +10 FAIL, +1 FAIL, +12 FAIL - EVEN THE SO CALLED DEGREE HOLDER DOES NOT KNOW TO TALK ONE SENTENCE OF ENGLISH WITHOUT A BREAK !
I WOULD LIKE TO SHARE WHAT A HOLY COW EVENT I GONE THROUGH AIRTEL USELESS NETWORK - SUBMITTED MY DOCUMENTS 3 TIMES FOR MNP, WITH ALL THE DAMN MONEY THEY ASKED AND XEROX COPIES GIVEN (U CAN EVEN IMAGINE HOW MANY PEOPLE WOULD GIVE PASSPORT COPY + PAN CARD + DRIVING LICENSE + 2 PHOTO EVERY TIME I SUBMITTED THE DOCUMENTS) AS FAR AS MY KNOWLEDGE CURRENT PROVIDER REJECTED ONE'S IN THE 1ST REQUEST, WITH A VALID REASON, AND I SORTED IT OUT WITH THEM IMMDLY AND APPLIED AGAIN WITH ANY PROBLEM WITH THE CURRENT SERVICE PROVIDER. 2ND TIME SUBMITTED ALL THE DOCUMENTS WITH GENERATING THE PORTING CODE SITTING IN THE AIRTEL CIRCUS RELATIONSHIP CENTRE, AND I WAS NOT PORTED AT ALL , AT THE END OF THE 2 WEEKS WHEN I CALLED AND ASKED NO RESPONCE, TWICE WENT TO THE CIRCUS CENTRE, NO REPONCE, SO I LEFT IT AND AFTER 1MONTH I AGAIN SUBMITTED THE MNP WITH ALL THE STORY AND SAME THING HAPPENED, AND THE PORTING CODE DATE GOT EXPIRED AND MY CURRENT SERVICE PROVIDER NODAL OFFICER WAS READY TO TALK TO THE PORTING PROVIDER NODAL OFFICER, AND AIRTEL JOKERS NODAL OFFICER TILL NOT HAS NO REPLY EXCEPT

Namaste *********,

You wrote in on 05/09/2012, expressing concern regarding delay in port in of your mobile number 9**********.

We regret the inconvenience caused to you in this regard and delay in responding to your e-mail.

We would like to inform you that the above mentioned concern has already been escalated to respective department and we would reply to you with the updated status at the earliest. We request your co-operation till such time.

At airtel we believe that our customers' inputs and feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction. We assure you that we will incorporate your feedback in the best possible way in our processes.

Please do write in for further assistance.


I HAVE UPDATED THE PORTING REQUEST 5TH TIME AND SENT, USELESS SERVICE PROVIDED BEFORE PORTING !! NO ONE TOOK RESPONCE TO TALK TO MY CURRENT SERVICE PROVIDER TO SORT THE ISSUE OF NO ONE CAME FORWARD TO SOLVE THE PROBLEM, THEY SEND A ******* MAIL TO ME ASKING ME TO SUBMIT ALL THE ******** DOCUMENTS AGAIN AND PAY AND GET THE ****** SIM AGAIN ! LOL


KINDLY DONT PORT FOR BETTER SERVICE AND GET CAUGHT WITH THEM ! THINK TWICE BEFORE YOU BUY OR PORT TO AIRTEL...

Sir Please Deactivate DND From My Airtel Mobile No- [protected]

my phone number is [protected]. i have lost my phone. please block my sim card.

Dear Sir,
I am user of Airtel post paid mobile services since 2007 with unlimited GPRS Plan (CUG Reliance Industries Ltd).

I want to activate 3G service on my cell No. for video calling.Airtel insist me for discontinue my unlimited GPRS plan for activate 3G calling.
Airtel refused for continue GPRS for activate 3G.

I am also using BSNL Sim, BSNL provides activated GPRS plan with video calling, then why Airtel insist for deactivate my current GPRS plan for activate video calling.

Rules for all service providers are same.

Another point is also to be considered,For receive video call (Incoming is free),service providers also insist for enableling of 3G service for video call receiver person.I think by default this service to be activated for who have 3G enabled hand set for receive video call.

Expecting earlier solution.

Regards,

Manojkumar D. Trivedi.
+91 [protected]

I am exiting member of Airtel service provider company from so many years.Last year I have purchased 2 sim from Retail shop.My tariff plan was 1 pasie/sec for both std & local.But from time to time company is making change in it's tariff policy without any prior intimation in any form.I am facing network coverage problem also when i make a call on there 198 for complaint they just barred my no for a month.I have also mail for refund of my money but they are not ready to refund back or resolve my problem of bal dedution & network.I have also mail reply from their side for my problem which shows a no interest in my problem.
I want a fair decision from court regarding this issues.I am facing mental Truman because of their poor service last 2 month.

Plz call me on this no [protected]

Kindly request to provide me justice!!!
I am Airtel Post Paid Customer: Mobile No:[protected] opted for Rs.199 Plan

I wanted to change Post paid scheme to Prepaid scheme so that
contacted Triplicane Airtel show room at chennai and they asked me to pay the
unbilled amount of Rs.590/(410 first time on7/9/2012 +180 second time on 8/8/2012) totally for the dated from 5/9/2012 to 8/9/2012.(4 days) to convert.

I paid the all amount and enquired the Triplicane show room person and
Customer care for the break-up for the amount of Rs.590/ charged many times but
they are not giving response. Even mailed to Airtel customer complaint on 8/8/2012,I am not receiving any response so far.

Could you please provide break-up why and how amount of Rs.590 charged and needed
to pay for the dated from 05/09/2012 to 08/08/2012.(4 days)

If required, I am ready to provide the challan for the amounts paid for 4 days.

I am really hurt because of the above and expecting your valuable inputs.