[Resolved]  Airtel Prepaid — WRONG RECHARGE - LOOTING CUSTOMER WITH 75.75% OF CASH PAID

BEWARE OF AIR TEL RECHARGE !
I had a very bad experience on 21st May 2009 at Mysore while recharging my airtel mobiles. I was advised by the Aietel agent near Lalith Mahal, that full talk time available if I paid Rs200/- I gave the numbers of my two Airtel mobiles and paid Rs400/- to E-recharge each phone with Rs200/- which had an offer, full talk time, as advised by the Airtel Agent.
To my surprise I received a message from Airtel that my Airtel numbers were credited with Rs46-51 each as talk time against a payment of Rs200/- The agent too was surprised and asked me any other Airtel number was available at Tamilnadu and there by he would send another message to Airtel to credit the mobile at Tamilnadu with Rs400/- by canceling the original credits to my mobiles. He further said that within 48 hours the transactions would be finished.
On 23rd I lodged a complaint with Airtel by email and the authorities were positive in giving replies and assured that the matter would be resolved in a couple of days. Like that they prolonged for nearly a month and finally furnished a negative reply stating that the offer was not valid for my mobile phone !
Then, how their agent could mislead me ? Is it not the responsibility of the Principal to ratify the mistakes of his agent ? Is depriving the customer by 75.75% By Airtel is approved by the government ?
Are you an Airtel customer ? Please ensure that you have enough balance before you step out of Tamilnadu to avoid this kind of daylight looting by the company.

S. Lakshmi Narasimhan.