[Resolved]  Airtel Prepaid — Disconnected the Service

Hi,
I am using the Airtel prepaid connection from past 5 years.
On Saturday, 13/6/2009 one person called me up and said that, i[censored] want to continue with the same connection, , you need to submit some documents like Address Proof and ID Proof for verification purpose. He also mentioned that, he will send a Person near my home/office premises on Monday.
But, nobody turned up. Even I tried to call the same number, it was not answerable and switched off sometimes.

On Wednesday, 17/06/09 by 2 PM, I recieved an SMS Saying outgoing will be barred. I immediately called up the Airtel Customer care(121) and mentioned the same. He said that, you nee to submit the documents at any near by Airtel Relationship Centre immediately. As my office is in Whitefioled, bangalore and there is no near by Airtel centre, he told, will extend the time till Saturday or at least tomorrow morning. But, immediately after I disconnect the call with them, all my Incoming as well as Outgoing calls were barred. Even I m unable to call Cust care also.
If the SMS Says outgoing will be barred then "Why Incoming is also barred". I had a meeting with US Client on the same day evening. I mailed them in the same day morning to conference me on the same number. But, all these made me not attend the meeting and many things happened in my office. And also the recorded voice message says " The Airtel Customer has barred the calls ", Is that right ? Did I do barring or did Airtel done it ?

Finally, on Friday I had all these discussion with the Airtel Relation ship centre in Banashankari 3rd Stage, Bangalore centre and I Submitted all my supporting documents also. And, they told within 48 hours your connection will get activated. It happened Sturday, sunday, monday, tuesday, still not done.
When called up Cust care from some other mobile they are saying Saturday and sunday are not working Days.

Will they do Activate my connction ??? Again

Regards,
Ravi N Rao
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
 
3 Comments

Comments

Mailed you the same.
I walked down to Banashankari 3rd Stage Centre again on Wednesday. The centre itswelf was not open. I waited for long long time and just returned to my office. Next time, when I called Customer Care, they are saying "NOT RECEIVED THE DOCUMENT PROOF". which I submitted a week ago. Whats really going on, I don;'t know. I have to follow up you guys, whether you are doing work or not. But, no communication happening from your side, which is very worst
finally, after a lot of follow ups with the Airtel people yesterday and reminding them by giving a lot of calls, my service was activated, which is worst than ever expected. I missed out a lot of SMS's and incoming calls which I was expecting, in the last 15 days, becoz o[censored]navailability of your service. Sending a courier/post in bangalore will take maximum of 1 day service. but, After i submitted the documents, i have to follow up on the same to re-send the doucments to reach to the Head Office. If, I didnot followed means, then still there was a delay in service...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54545
    Pending
    0
    Resolved
    21961
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information