Airtel Complaints & Reviews

I had purchased a new airtel simcard from Airtel customer care centre, Chakala, Mumbai on Thursday, 29 July 2010. They told me it would be active by friday, 30 July 2010. However, today its Monday 02 August, 2010 and it is still not active. I have tried to call customer care and the representative there. However, there is no information available with the customer care.
Personal trips to this shop is difficult as this area is under a flyover construction and has constant traffic jams.

Respected Sir,

I Shashank Rajvanshi has launched a complain against airtel broadband internet facility, regarding change the connection adaptor or DP. which is not done till now. it is more then a week when i launch complain. right now condition worsen in this rainy season , DP is out of order now and not working at all.


Sir this is humble request to airtel broadband customer care to look after my request.

thank you

Shashank Rajvanshi.
email id ..... shashank.[protected]@yahoo.com

My Mobile #[protected] Postpaid Connection.
Email for communication - dnk @ inbox . com

Since I lost my mobile, I got a duplicated SIM card on Saturday, 31st July 2010. I had been told that the SIM card will be activated in 4 hours time.

Today, its 2nd August 2010 and its still not be activated. I visited the Airtel Shop couple of times in Vidyaranyapura. When ever I go there, they said the same thing. It will be activated in 2 hours.

Also, I tried calling the customer care number from another post paid connection on [protected], the representatvie tells it will be activated in 4 hours but, no change happened till now.

I am very frustrated with Airtel's customer service. I am missing so many important calls.

I am Prabha Khimsura residing in Chennai. I am writing to you today in regards to what has happened to me in the name of Airtel. I got an sms on my mobile on 26/07/2010, stating that my mobile number has won an Airtel Dish TV settop box and a DVD player and asking me to log on to www.airteldigitaldish.com and register my name and address. Once I had done that, I received another sms the next day confirming my registration and asking me to login again before 12.30 p.m. When I did, I was asked to deposit Rs. 440 in Punjab National Bank with the account holder's name as Mr. Swapan Das, Senior Executive From Mumbai, along with his account number [protected], and to fax the receipt to this number[protected]. It also said that once I fax them the copy of the receipt one representative will contact me within 4 hours and that my gift will be delivered at my door step with no extra cost on 29/07/2010. I had done things as instructed, but no one has called me yet with regards to the gift. I also tried to log on to the site but it seems to have been suspended or blocked now.

I am really shocked to realize that I have been cheated. I would like to ask you if this whole thing was indeed related to Airtel India, that for publicity they are doing such things or its someone else who is doing such things in the name of Airtel???? In both cases your company loses the credibility it has. It concerns me as how easily people get cheated..

Please look into this matter and take action against the wrongdoers. I also would like you to inform people about such fraudulent things happening and if possible please do add this in the commercials so that the public is aware and no one else is cheated. I would like to hear from you regarding what action has been taken against the fraudsters.

Dear Sir/Madam,
Greeting from Don Bosco Navjeevan.
Sir i would like to bring to your notice the gross misconduct and apathy of your staff at the Airtel Office, Near Ambala Club., Rai Market, Ambala Cantt., Ambala.
Sir we are running a project of Haryana State Aids Control Organisation in District Ambala working with drug addicts towards the prevention of spread of HIV and AIDS. We had approached you said office on the 14th of July 2010 for getting a landline and broadband connection. We were asked to pay a sum of Rs. 1000/ towards security for the same and fill in the necessary documents. We did so and we were assured that the connection would be installed inn 2-3 days. With this assurance we left the centre.
After 3 days we approaced your office your office and were told that due to the floods in Ambala a technical snag had occured and it would take another 2-3 days to rectify. We then visited you office again on the 21st of July 2010 and we told that still the problem would take a couple of days. We the requested Ms. Ruchika ([protected]) that we were waiting to get our Information material printed and required the landline number to be printed before for the conveinience of all the clients/patients. We were given the number as[protected] and assured that the connection would be made available to us in a couple of days.
We then went ahead and got our information material printed and displayed the above mentioned number in all our pamphlets which are more that 13,000 in number and cost Rs. 10,000/ (Copy of bill attached).
Subsequently we have been now told by Ms. Pooja ([protected]) and Ms, Ruchika that it is not possible to give us a land line connection and that they cannot do anything about it.
Sir, it is rather unfortunate that we have to go through such mental torture and our now in possession of over 13,000 pamphlets with the incorrect telephone number printed on it. Sir i would certainly appreciate if you could take up the matter with your staff and ensure that the connection in made available to us, or else give us a refund for the entire amount spent on the pamphlets, failing which we will be forced to go to the consumer court with our grevience.
Looking forward to your help and cooperation
Thank you
Neil Roberts
Don Bosco Navjeevan
Ph - [protected]

I have registered Airtel DND - Do Not Disturb Service on 30th May 2010 and my registration number is I[protected]. I was told that it will be activated within 45days. First question is why should they keep disturbing for 45days by their advertising recorded phone calls and service and Airtel Blog SMSes ?

I co-operated and waited till 45 days, but they didnt stop calling me twice or thrice a day for their advertising and 4-5 smses. I finally called up Customer Service Executive, which charges 50paise for 3mins, it has to be free of cost. They told my AirTel DND service has been activated since 14th July 2010. But still they will take my complaint. After this also the advertising calls and smses didn't stop. Finally I talked to Sachin, a Customer Care Executive from Airtel on24th July 2010 at 12:22PM, this call costs me 2Rs, means I talkd with him for 4mins. He told that it will stop from next day. But it didnt stop.

I have recieved following advertising calles from AirTel:-

23/7/2010 10:15AM, From: AIRTEL BLOG: Invitation to see John's AirTel Blog
23/7/2010 11:45AM, From TM-Midnight: Midnight babes AirTel Service Message
23/72010 1:30PM, From: 55435: Chocolate Babes AirTel Service Message
23/7/2010 2:42PM, From: 56060: Kingfisher Airlines models on AirTel Service Message

24/7/2010 12:13PM, From: [protected], Recorded Call from AirTel
24/7/2010 12:39PM, From: AIRTEL, Choose a Scheme That Suits Your Need.[This message I recieved after talking to Customer Care Executive at 12:22PM]

I recieved an SMS From AZ-Service, on 29th July 2010, at 2:23 PM, saying We have resolved your complaint number[protected]. But it has not been resoled and I a getting regular advertising calls from AirTel. I recieve regular calls from+91-[protected], twice or thrice a day, minimutwice they call me. I am fedup of this AIRTEL service.

This type of advertising calls and smses sucks a lot I dont have time to entertain such calls. I am Research Fellow at IIT Bombay, and I have lots o[censored]nkown people calling me, so many times when I recieve a call is an AIRTEL's advertise. And to write such a big complaints has taken lot of time from my schedule unnecessarily. Also every time I call Customer Care Executive, they waste my time by asking irrelevant questions like what was the subject of SMS or what advertisement that call had. I reject the call soon i hear a recorded voice, I dont have time to listen to your topic of ADVERTISEMENT. ALSO THEY ASK WHO CALLED YOU WHICH NUMBER, WHAT NUMBER YOU GOT SMS? IDEOTS CANT YOU SEE THE RECORDS ON YOUR COMPUTER, WHEN I SAY MY NUMBER?? WHY WASTING MY TIME??

I DONT KNOW WETHER MY EFFORTS IN THIS WEBSITE WILL SERVE MY PURPOSE AND STOP THIS CALLS. BUT AIRTEL SERVICES SUCKS A LOT AND THEY ARE MORE ADVERTISEMENT ORIENTED THAN SERVING THE PURPOSE OF COMMUNICATION.

AT LAST I WILL THROW AWAY AIRTEL CARD AND STOP USING THEIR SERVICES. I DONT GIVE DAMN TO SUCH SERVICES PROVIDER.

Dear Airtel,

Subject: Why one should use your service.


This is to inform you that I have recently purchase a new airtel postpaid connection from Initiative Data add-9-D, Shringar Nagar (Adj Avadh Hospital), Alambagh Lucknow. At that time I have submitted proof of my photo ID (PAN Card) and Address (photocopy of electricity bill) along with one photo with that form. Inspite of submitting all the necessary documents my outgoing calls have been barred without giving any prior information that too on Saturday so that I have to wait till Monday to resume my service. Don't you think this is crime to make person phone less in this Information era.

My phone has been barred on Saturday evening without any prior notice, I came to know when I have to make a urgent call. Than only I came to know you fool you have been cheated by Airtel.

The customer care people say your phone has been barred due to address verification. Now there is my question, if my address proof was wrong than why they have provided me the connection and the staff you have appointed over there are not costumer friendly. Instead of doing customer assistance they all are involved in gossips and jokes among them self.

If the person is doing address verification was unable to find the address, should have been contacted on my number. Instead of doing this, I have received a call from airtel on 29 Jul 2010 asking that please give me you electricity bill no. I have told that the bill is not with me please call me after 10 min I will let you know but I didn't receive any call further. and outgoing calls have been barred on 31 Jul 2010. Since than I have to go to the PCO to make a call and force to beg others phone in emergency situation.

What if I face a life threatening situation and i wont able to make a life saving phone call.




Please give me the clarification for barring my outgoing calls without giving me prior intimation.
How you say yourself a most admired brand in India??????????????????????????????????????????????




Sudeep Verma
[protected]

Sir,
I am an oxygen retailer in madangir. My R.O. Code is 11213389 . By mistake i have activated the AIRTEL DTH voucher of Rs 1750 activation kit serial no.[protected] at the time, 18:24,31/july/2010 .but the customer want the recharge voucher. i have called the customer care but they have told me to send the mail about the whole problem that this amount will not be reverse in my account. but i do not need the AV KIT of Rs 1750. so kindly refund the amount in my account. I am unable to afford this amount. Please cancel this voucher and return my amount back. Kindly help me to return my amount back. If you return my money back in my account I will be very thankful to you.

shanti system and services
ganesh bhati
29/893 DDA FLAT MADANGIR NEW DELHI 110062
MOB. [protected],[protected]

Dear Sir,
I would like if you'd block the airtel prepaid connections in the no [protected] and [protected].
Since I lost both the sim cards with my purse.Please help .

Thank You,
Prince Jose,
S/o A .Philip

Respected Sir,

This is my first experience with your DTH service and worst experience for me as a customer with any of the organisation. I applied for DTH service 5 days ago. At that point in time sales people were very nice. But person who was supposed to come in a day to collect that money came 2 days late. Then i was told that installation will be done in 48 hours. Its being more than 50 hours noone came to my place. When tried to confirm the status with same people in Mumbai call canter people were very rude. Were not even ready to give me their names. My calls have been disconnected 5 times i am trying the same number [protected] sine 10.30 am. Two of them gave me their names Nikhad a girl and a boy donot remember his name. When i said i want to talk to any supervisor. They said no manager is available and they disconnected the call. One person talked to me as a supervisor after conversation he said he is an agent an cannot transfer the call to supervisor. All people were rude, unprofessional and had casual behavior. everyone of them advise me that i will receive a call in half an hour but didnot receive any call. i am totally fed up and have spent more than 100 Rs on phone calls to them. the i got another number of Noida center. executive named Sonia tried to help me and provided me a number 12148 saying they donot have any record for Rs 999 plan. When i talked to executive on this number. Again my calls got disconnected twice around 12.30pm after introduction. Then associate advised that i will receive a call n two hours and by the end of the day it will get installed. I have not even started the service and this is the treatment i have been given. Please provide me solution. Now the only option left to me is that i should go to consumer forum with Payment receipt and call details and should ask for all calls recordings from your end.

Thanks,
Gaurav Bhanot
[protected], Airtel Number: [protected]
Area Code 110059

I VIDYA BHUSHAN have complain you about my billing charges that you have made it is continously for last 4 to 5 months you sending late payment charges in my biling . if iwas paying my bill and your executive is not coming at time for taking payment than i was not responsible for this and sorry but iwill not been giving any late payment charges any more ..so kindly grant my request and comlaint.
thankyou...

I am a Airtel Prepaid customer.
From a month I am getting auto-subscribed to Airtel Picture Post.
Airtel is sending SMS from 54321 with it's Airtel Picture Post messages with title like below

"Bindas Babes...Hottest Babes Ever... Click Link!!"
"Hot babes in rain... Hottest Babes... Click Link!!"

Link: http://202.46.201.113/ar3/6/un/juicy50.jsp

Airtel is sending this kind of adult SMS even without me subscribing to such content.

I want an answer from Airtel regarding why they are sending such adult content (spam)

Dear Sir,

My Airtel mobile No. is [protected]. There is no incoming and outgoing calls available since last two days.
I would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above.
thanking you

regards

Nabin

Sir,
I received a sms that, on 1.8.2010 charges for sms will be 50ps per sms. I am a post paid customer and the I am eligible for 200 sms free per month. The service provider can not charge for sms at his whims and fancies. If they charge for sms on 1.8.2010 (Friendship day) I will have to go to court.
do the needful for not charging sms while I am within the limit of 200 sms per month
my mobile number is [protected]
jebaharan s

I am Nishant Agrawal an have a airtel broadband connection in tumkur city, I am calling tumkur airtel office from last 10 days to lodge a complaint about improper connectivity and also the receptionist shows quite an arrogant and improper behavior. Daily they tell me that they would be sening some technician but no one ever comes.
Also they told you can get another connection from some other company and do whatever you can.
Kindly look forward to the above complaint.
Thank you.

Airtel! If you don't have the records, refer http://ndncregistry.gov.in/ndncregistry/search.misc to check who is registered for DND.

I've subscribed for DND on Nov 2009, But I still receive calls from the airtel number for offers like caller tunes and all. Not only calls, SMS and MMS as well!

Here are the numbers I regularly get calls from,
[protected],
[protected],
[protected],
[protected],
[protected],
[protected].

End users, please add these number to your reject list so that you wont get disturbed.

I've contacted Airtel Customer Care and Spoke with variuos SME's, Manager's, No go..
No one know's how to stop them. Every one gives me a new date to stop it, however, it never happens. Instead, a new number is added in the list!

Can anyone help me in it?

Today i had talked with Mr. Manjeet who is customer care executive of airtel i received a message that your "news subscription activated" whereas i had not done anything, after talked with Mr manjeet i get back my deducted amount but experience of taking with manjeet it was hurting & stunning and i told him to give complaint on consumer forum but he was like do it i warn him due to this conversation if i close my no. then......he replied CAN I DO THIS??
PLS. TAKE NECESSARY ACTION THANKS

Dear Sir/madam,

This is to bring your kind notice that on 25Th july 2010 at 9:00 a.m, I received a call from [protected]. But since I was busy at that moment so I disconnected the call without further listening to him and switched off my cell. Later, at around 11:00 a.m when i switched ON my cell, I received an SMS from AIRTEL hello tunes service for activation of hello tunes and also found that total of 45/- had been deducted from my account. I made a call immediately to customer care but they denied to accept the complain, but they unsubscribed me from hello tunes service as per my request. As soon as i Disconnected the call from customer care, that guy called me up again and he was literally laughing on it and threatening me that he can Block my SIM even.

Then again on 26th July 2010 at 7:12 a.m, he called me again but i didn't receive the call but after 15 mins I again found that my airtel number had been subscribed to 10 days activation of hello tunes.Atlast I made a call to APPELLATE division of WEST BENGAL AIRTEL and spoke to MISS PRIYANKA at[protected] about this and she refunded my lose balance of amount 55/-.She also consoled me that she will definitely look after this problem and will see that he never makes such calls again.

But on 27th evening, I received the same call again from same number at 6:30 p.m evening That Guy, whoever he was, was asking my address and when i denied to provide, he threatened me that he will block my sim right now. And surely after 5 mins I found that i am unable to make or receive any call from that number i.e [protected].It has been totally blocked.

My question lies, that who that person is, and how he got so much of authorization to activate VAS or to block a SIM?? And even after my several complains , why didn't AIRTEL take any kind of serious step against that Guy till date?

It isn't a problem for me to get another connection but I cannot ignore this! Because my number is being used by my old mother. This kind of negligence from AIRTEL is totally intolerable.

I appreciate miss priyanka's helping hand but I think this problems should be treated on Urgent basis.

I want immediate justice to this.

Regards,

For. Madhumita Dey (the SIM owner)
Joyita Dey
Siliguri

Email : joyita.[protected]@hotmail.com

SIR,
I RECENTLY LAUNCHED A COMPLAINT ON 29 JULY 2010 & I RECEIVED A CALL BACK FROM YOUR SIDE FOR MY AIRTEL DTH CUSTOMER ID BUT THAT TIME I WAS IN MARKET SO I DID'NT TOLD MY ID. SORRY FOR THAT.
MY CUSTOMER ID IS [protected] & THIS A/C IS REGISTERD WITH THE NAME- DILIP MEHTA
ADDRESS- OPPOSITE NAGAR PALIKA, HOSPITAL ROAD, AMET
DISTRICT- RAJSAMAND, STATE- RAJASTHAN, AREA PIN CODE- 313332
MY CONTACT NO- [protected]

Verification Of Customer Address
Respected Sir/Madam

Myself Dr Rajesh Kumar Singh, I get the prepaid mobile connection one year back, my mobile number is [protected]. I already submitted twice the details copy of my address proofs, photo & voter ID card.
this prepaid mobile connection is work fine for me, but it stop working when the airtel verification call
is come in they ask me my name, my address. I give all this details right. Then, on 29/07/10 they give a SMS is that
In your verification some text is missing

After next day it stop working now for incoming & outgoing calls. I visit retailer shop where I brought the Mobile Connection,then, the retailer said to me your address verification problem is solved by only airtel office, I can't do anything for you, but I do one thing, if your mobile connection is not work, I give you a free airtel prepaid connection.
It seems Airtel Prepaid Mobile Connection services is not good & if it is not activated , I get the loss of Rs.220.29 who will give my money back.So, In this you are requested to activate my present number.