[Resolved]  Airtel Prepaid — wrongly charged

Dear sir,
Hello this is Rameez Raja my cell no is [protected] i am a airtel prepaid customer, my whole family use airtel connection.
I have recharge for Rs.155 from a retailer for the full talk time but when i received the message from the airtel in my mobile on 8.10.2012. at 1.52 pm it was showing talk time Rs.0,00, MR.155 PF:137.95 stax Rs 17.05 txid [protected].so i got 0 balance talktime i have made a call to airtel office i had a talk with one executive he told me that your sim became lifetime with that recharge, i told him that my sim is already lifetime, so he had forwarded the call to his senior Mr.Asim he had suggested that tell retailer to cancels the previous transaction from there side and do the fresh retailer with the same. I went to retailer he told me that there is no such cancelled process option for retailer and second thing is that now a person can have life time sim for Rs,15. Retailer told me to call to airtel office again, so i called airtel office on 18.10.2012.than one executive had taken the call i told the matter and he is saying to me that if there will be re charge the message will occur but there is no such re charge of 155, so i told him that i can read the message which came in my mobile while i started to read the message he cut off the line while speak to airtel executive a customer can wait on a hold but a executive cannot ? than i have tried to call again to airtel office but the line was busy still i have tried and got the line one lady executive had received the call again i told the matter but she is also saying no such recharge occur in my account i told her the txid [protected], she told me wait while i forward your line to my senior after the few ringing the line cut off, So where is the customer satisfaction why
they open this type of customer care one who does not bother for customer satisfaction.
Requesting you to please do the needful. so that the problem can be resolved immediately.

Thanking you.
Rameez raja
[protected]