[Resolved]  Airtel — Unfair bill amount

I’m a loyal customer of Airtel and have been using Airtel (Delhi) for more than 7 years and never ever I had any problem or discrepancy regarding my bill earlier.
I got new Airtel number in Bhubaneswar, Orissa. On 17-Oct-2010 I activated Rs. 98/- Gprs plan on my number. I called up Airtel customer care before activating and was told that I will have 2GB limit per month. After using internet for about a week I checked my unbilled amount and it was in excess of Rs. 700/-. I called up CC again to ask about this high unbilled amount and was told that this is the interim bill and my gprs usage bill will come under Rs.98/- gprs pack and will be updated at the time of bill generation at the end of bill period. But later I received a bill of Rs.2149.64/-. On contacting CC I was told that I have to pay the same amount as I have used “Airtel live” and not “Airtel gprs”. Also, my outgoing calls were barred 10 days (25-nov-2010) well before my bill payable date (06-Dec-2010). Kindly note that, the CC executive haven’t told me anything about accessing internet thru Airtel gprs and not thru Airtel live at the time of activating the pack. How will a user know which access point to use? Also, they didn’t even cared to tell me at the time when I called up in-between, after a week’s usage. I should have been told that my interim unbilled amount is because Airtel Live usage but that time they just told me that it will be adjusted at the time of bill generation.

Secondly, and most important of all, I have a credit limit of Rs.1500/-. How come my bill exceeds the limit? Also, neither did I received any message or communication of any sort after my unbilled amount reached 90% of my credit limit nor my outgoing was blocked after crossing the credit limit which airtel should have done as per the definition of “CREDIT LIMIT” given in its FAQs on its website.
Now tell me why should I pay this amount? The CC executives in Airtel Bhubaneswar, has no knowledge of their own product and technology. Why should I suffer because of their unprofessionalism? I have to call them 5-10 times and even then my issues remain unresolved.
I’ll not pay the bill unless they dissolve the gprs charges which are because of Airtel stupidity itself.

I have forwarded his complaint to the nodal officer, Airtel and also mailed it to the above mentioned email id. Awaiting action in this regard from airtel.
Regards

Vipin Bindoria

*this

Dear Airtel,

Thank you for a prompt response and service. My issue has been resolved in a very professional manner and i'm very happy for that. This cements my faith and trust in Airtel.

just for information to others: Airtel has dropped gprs charges from my bill.

Thanks & Regards
Vipin Bindoria

ps: Keep up the good work Airtel.

Airtel Mobile — Unfair bill charges

Dear Sir,

On 13the August 2012, I had reached thee 1GB limit of my net plan whose validity period had not yet ended and thus I sent a message to activate a new plan. I received a message saying that thee net plan will be activated in 4 hours.

After a week, I received a message saying that I have reached the credit limit of Rs.1000 and to continue thee services I will have to pay thee amount. With this, my internet facility was disconnected.

On 24the August, I called the airtel number 198 and talked to a customer care executive. She told me that my net plan was still active and that I would not have to pay the amount of Rs. 1000 and started my internet service again.

At the end of that month, I received a bill in which I have been charged for thee net usage during the period of 13the August to 24the August. I tried to contact the customer care executives but they give no proper response. I did not pay the bill for the month and got a call from thee number [protected] to ask me about thee payment. I told them about the situation. After that, I have been receiving regular missed calls from the same number for about 2 months but no action has been taken.

About a week ago, I again got a call and I explained the situation again. The executive said that he will mention this in the system. Two days ago, my outgoing service got disconnected. That day I got another call, again asking me that same question. I again explained the situation, and told him that I had already explained it to another executive. He said that he will mention this in the system and that I will get another call within 48 hrs.

I again got a call today, asking me the same question but not giving any clarification about what I had explained during the last call. Please to something regarding this. Also, please start thee outgoing services as soon as possible.

Namaste(AditiTipnis),

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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This is in respect to the latest bill generated for my post paid mobile number [protected] for the month of August, Airtel has over billed me ( R.s. 3000 ) irresponsibly for the month of August.
I had specifically asked for enabling R.s 98 data plan and it has not been activated and i was billed for data usage on a different plan for which i had not given consent to.
Airtel is causing me immense inconvenience by calling me up every day, each day a different airtel person call's me and asks me to pay the bill, I am sick and tired of explaining the same issue to them over and over again

Today i got a call from airtel and they started shouting at me for no reason as i was trying to explain my case and the lady cut the call, i called back immediately and asked to know her name but she gave a fake name as "Rithika". Now I refuse to pay the bill unless i have been billed fairly on a 98RS plan. I will register a formal complaint in the Consumer court/grahak seva if this is not resolved.

Thanks,
Divyashree
[protected]