Airtel Complaints & Reviews

Dear Sir,

I have online recharged for My Mobile No. [protected] today. Tran Id 537404 is generated for future reference and in my bank account balance was also debited. But recharge was not done successfully. Kindly do the need full for the same.

Your faithfully

Yogesh Khatri

Airtel 3G connection speed was 7.2mbps. However, it is giving reduced speed (236.8kbps) since yesterday. Please revert changes.
Number: [protected]

I am writing to you request you to kindly provide me justice!!! I am a Airtel Chennai customer ([protected])... I had bought this sim in may 2012 and within 15 days they sent me a bill of Rs. 700/- So I called more than 20-30 to get this issue sorted out... next month the bill amount kept increasing Rs. 890/- and then to Rs. 2300/- in the month of July. So finally I decided to quit using Airtel and called them requesting to shut down service, also because I relocated to Kolkata. The customer care executive told me it will be done in 5 days.... Its been a month now... I have called then more than 22 times now... have talked/yelled/cried and begged! but they just give me a date and tell me that number will be disconnected but number remains active still. I called them today also. Some girl picked up and refused to take ownership of the complaint. Once a executive gave me a mail ID to write an email. but the email was not delivered (probably fake). I m in a state of trauma now. I don't know what to do. Every month the bill gets generated even when I am not using that Airtel postpaid connection any more. They are charging me for August and sent me a bill of Rs. 600/-. Please Help!

Respected,
I have purchased a SIM of Airtel with lifetime validity.(no-[protected]) before some Years. Its validity got ended in last month.So i asked Airtel to extend the validity. First they Suggest me the recharge of Rs.64/- then Rs. 62/- And then of Rs.65/- all these three recharge amounts were wrong. Finally they told me the recharge of Rs.110/- For the validity of One Year (365 days) and 275mins of A2A free local minutes bundled with it.
So I recharged my SIM with Rs. 110/- on[protected] but now it is showing the Validity till[protected]i.e. 90 days ) only. i asked them about this but they are totally refusing and not giving the proper response.
So please do the needful and give me the validity of 1 Year(365 days)
Yours
Rawsaheb patil

This is an earnest request to you to save me from the harassment by your
esteemed organization. I left India on 22nd Aug for US and made a request to
convert my Postpaid number to yearly rental plan, as I wanted to continue with
Airtel when I return back. The customer service person took my request over the
phone, gave me a request no. and communicated that it has been done-from next
day (which eventually happens to be start of my next billing cycle), I will be
under the yearly rental plan.
After that request, they again initiated the process for submitting documents
and mail chains. They raised two more requests
45603219 by Jesintha Fernandes(cust care executive) WHICH was supposed to be
resolved by 3rd Sept. But when I wrote on 6th Sept to know the status, they
replied again with a new Service Request No. 45746162 by Aakash Gupta (cust
care executive).
In short it took 29 mails- 15 days- 3 official service requests from your
organization just for one small request and still the issue is unresolved; that too of a customer who is willing
to utilize the services of your organization in future by paying a yearly
rental even when he is not in India.
Every time, a new customer care executive attends the issue and it all starts
from the scratch- Same template driven mail, one more new service request and a
promise to resolve the request within 7 days.
If every service request is bound by an SLA, I demand an explanation what
happened to my earlier service requests. I am totally frustated by this torture
meted out to me by your organization. I have faced the same earlier when I
moved to US in 2010 and tried to move the same to yearly rental plan([protected]
- This is the same number which I was using then as well as now).
Request your urgent attention into this.

*****PLEASE NOTE THAT I WON'T BE REACHABLE ON MY NUMBER AS I AM IN US NOW.KINDLY DO NOT PROVIDE THE SOLUTION AS "WE TRIED REACHING YOU ON YOUR NUMBER BUT COULD NOT CONTACT YOU"******

i had bought an airtel prepaid number [protected] from dhanashree mobile from Pune with necessary document.After it got deactived saying the documents needs to be submitted again.Again i submitted the necessary document in front of airtel representative but to my suprise it again deactived after one week.Now the Airtel service executives says that i cannot get this number again and they dont know the reason of barring of my number as it not mentioned on their system. I bought the sim only one month back, have submitted the documents and also made recharges on my number. I smell something fishy as mine is a golden number and someone from airtel wants to acquire mine number..i am determined to go to consumer forum as i have all the required documents of airtel

Arun Radhakrishnan
[protected](alternate number)

Today I have got missed call in my mobile no. from [protected]. And there after I call back this number & some said that I have own 25Lakh from Airtel & after that I understand this is fake call. SO I disconnected the line. After that when I am checking my account balance, it is showing low. And for this reason I am not worried.

But one news came some times before in TOI that if anyone call that number, which begins with +92, his SIM will be cloned & all the information of subscriber mobile will be copied to that SIM, where subscriber had called. So I am very much worried about the same, because some useful personal information have in my mobile.

So if you kindly inform me that is it possible to copy & can it be harmful for me in future, I will be obliged to you.

not given the let fee

Hi,

I am using Airtel Broadband from last 2 years but from last 6 days, I am not able to use internet. I have opened 2 CSR but no one visited yet to solve the problem.
21310438 on 04 Sept, 21493834 on 07 Sept.
I am getting calls from Airtel numbers that someone will check your broadband but no one has come yet. Please help how to escalate to further levels to get this thing done.

I am using airtel 3G dongle since last 1.5 months with recharge of 255 which gives 1 GB data with 3G speed.It was working fine for the first month.
When I recharged it second time with same tariff, its not working. The net connection is established but it shows speed of 1.1 Kbps - 1.6 Kbps .Also none of the page gets opened.The number is [protected].
I have talked to customer care as well but no solution found since 2 weeks

Hi,

I had been an Airtel Bangalore broadband customer with clear payment history for a quite long time the telephone number being [protected], I had to discontinue as I was relocating and I asked them to disconnect the broadband service they agreed to disconnect and after six months they call me and tell that the broadband connection has not been disconnected and I have to pay the outstanding bill of 4872 , I did not even turn on the modem assuming it has been disconnected. When I refuse to pay they threaten me with legal action. I am not sure what kind of ethics these so called telecom giant is following. I am not sure if Airtel is finding this way of making money by harassing the customers easier. I have copied the text from the email I got from Airtel customer care when I requested them for a disconnection.

Can someone please suggest me what should I do?

Name : Khaja Agadi
Contact Number : [protected]
email Address : khwaja.[protected]@gmail.com

response from Airtel customer care*************

[protected]@airtel.in

10/12/11

to me
Dear Customer,

Ref: Email dated[protected], concern regarding cancellation for your airtel landline number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we had already registered a request with reference number 5540834. Our team is working on the same and the request will be addressed within 7 days.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Dear Sir / Madam

I have a prepaid mobile number [protected] which is getting recharged quite frequently with an amount of Rs 444 or Rs 500.

To my surprise on Monday September 3,12 after I had recharged this mobile with Rs 444,I received a notice that unless I call *567# I will get charged
Rs 98 after three days for an internet package of 1 GB. I promptly did as I have no need for this but I still got charged Rs 98. I was advised of
this internet package charge by a SMS of Sept 7. This is completely unfair and illegal.

Even though I have asked the supplier Airtel to reverse this charge of Rs 98 and advise me of the same either via a SMS or e-mails I am writing this complaint because it is charge by deception. Airtel will be required to change its procedure to charge for this packaged service. Instead of charging for this service with user unaware in case the mobile is turned off ,Airtel could send a sales pitch to activate this internet package. It will then be upto the discretion of the user if one wants the service. This is to request you to enforce this.

Thanking you
Divakar Praad
Chitralekha Prasad

Respected sir/ madam,

I am working in LIC of India in Amritsar. I have purchased a power plan CUG from airtel compan in 2010..
While selling this plan to me i was told the call rate from airtel to airtel mobile in 10 paise only.
Now the company is charging 20 paise call from me from airtel to airtel. My hundred of colleagues are
using 10 paise call facility from airtel to airtel. I have written to airtel aurthorities and they revert me
we have changed your plan and in this plan .20 paise call rate is available. Now yesterday
i have written again and they reverted the same.
Please help me out.
thanks and regards
sukhminder singh, [protected]

My name is V. das and I am using Airtel mobile since 2003. I was always having problems but some how or other I am tolerating and now it is to much. pls look into my complain. My no. [protected]. I activated Internet for the month plan on 26 August 2012, after this my balance was 558 and on 30th just after four days I found I have balance only rs 13. immediately I call to customer care and they check, hear the details and finally cut off my phone. everyday three four time I call and they just ignore me and saying that we are forwarding you to our executive head and then my phone is cutt off. On 4th September I was told that by 11 am on 6th I will get my balance back and on 7th eve I call again for five time Mr. Sanjay Mr. Ashis again hear the details of my case cheked it and finally cut off my phone saying that I forwarding ur call to executive head. And after this I call and nobody recevie my call.pls solve my problems immediately. Thanking you..

FROM:- DATED:- 03RD SEPTEMBER’2012.
DR. ANIL K. THAKUR
MBBS; MD (ANAESTHESIOLOGY); FNB (CRITICAL CARE MEDICINE I.E. ICU) .
RESIDENCE:- 112- C , DDA RED MIG FLATS, RAJOURI GARDEN, NEW DELHI.-27.
MOBILE:- [protected]. ALTERNATE AND SECONDARY NUMBER-[protected].
KINDLY CALL AFTER 4:00 PM TO 05:30 PM AS I AM DOCTOR BY PROFESSION AND WILL NOT BE RESPONSIBLE FOR ANY CALL WHICH CAN/MAY BE MISSED AS I DEAL IN HIGHEST SENSITIVE AREAS OF HOSPITAL AS ACCIDENT & EMERGENCY, OPERATION THEATRES, INTENSIVE CARE UNIT ( ICU ). THE SAME MAY NOT BE TAKEN AS EXCUSE AS I FREQUENTLY ENCOUNTER THAT WE CALLED YOU BUT THERE WAS NO RESPONSE- PLEASE DO COMPLY.
E- MAIL:- [protected]@sify.com
SUBJECT:- IT’S TIME TO RENAME AIRTEL AS ZEROTEL AS CUSTOMER SATISFACTION GROWTH HAS DECLINED TO ZERO.
TO
CUSTOMER CARE CHIEF INDIA/NEW DELHI/CEO AIRTEL
AIRTEL, BHARTI CRESENT, 1, NELSON MANDELA ROAD,,VASANT KUNJ,
NEW DELHI .-110070.
SIR/MADAM,
WITH UTMOST REGRETS, IT IS TO APPRISE ALL SENIOR, JUNIORS, CEO OF AIRTEL AS HOW YOUR OFFICIALS ARE DEALING WITH PEOPLE OF REPUBLIC OG INDIA. BEFORE I START TO TELL YOU STATUS OF YOURS, I WANT TO APPRISE THAT EARLIER ALSO IN 2011, I REGISTERED COMPLAINT TO AIRTEL INDIA AND ALSO SUBMITTED THE SAME TO MINISTRY OF TELECOMMUNICATIONS. HAVE A GLIMPSE BELOW:-
From:- Dr. Anil Thakur Dated 4th February’2011.
112-C DDA Red MIG Flats,
Rajouri Garden, New Delhi-27.
E Mial:- [protected]@sify.com
Mobile:- [protected].PLEASE CALL AFTER 4:30PM
Subject:- Customer Care of Airtel should be renamed as ZeroTel/Complaint numner 42685758
ANOTHER REFERENCE LETTER FROM MINISTRY OF TELECOMMUNICATIONS:-
Your Complaint is Successfully Registered. Note your Registration No. DPG/T/2011/80030 SOMEWHERE AROUND MARCH” 2011 FOR WHICH I RECEIVED WRITTEN APOLOGY LETTER FROM AIRTEL CUSTOMER CARE/NODAL OFFICER. I COULD HAVE GIVEN YOU EXACT DETAILS, BUT I SOMEHOW MISSED THE SAME AND FAILED TO SCAN WHICH I WILL DEFINITELY SEND YOU IN NEAR FUTURE AS SCANNED JPEG IMAGE. DETAILS OF THIS AND REST OTHERS FOUND AS ATTACHED FILE FOR DETAILS AS WHAT HAPPENED IN 2011.
NOW, EVEN AFTER THAT, AIRTEL CUSTOMER CARE OFFICIALS HAVE NOT MENDED THEIR WAYS. I RECEIVED CALL FROM VARIOUS NUMBERS AS BELOW BEFORE AND AFTER WHEN I WAS ASKED IF I WANT AIRTEL CONNECTION. AS ON FIRST HAND AS THEY HAVE TO SELL THEIR PRODUCTS THE TALK WAS NORMAL AND I CONSENTED TO PORT IN AIRTEL AND PORT OUT FROM MY EXISITING RELIANCE NUMBER [protected]. FOR WHICH I RECEIVED PORTOUT REFERENCE NUMBER FROM RM MNP SMS AS RD-419656. MR. KAMAL CAME TO MY RESIDENCE AS PER DETAILS BELOW:-
“THIS DAY 31ST AUGUST 2012 BY DSA SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE –[protected]. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
AS ONCE EACH AND EVERY DOCUMENT HAS BEEN SUBMITTED TO HIM, I CONTINUALLY AT ONE DAY OR ANOTHER AT DIFFERENT TOMES FROM DIFFERENT NUMBERS RECEIVED CALLS ASKING SAME DETAILS TIME AND AGAIN. THE NUMBERS ARE AS BELOW:-
ON 31/08/2012 FROM +[protected] AT 02:07PM.
ON 31/08/2012 FROM +[protected] AT 05:14 PM.
ON 31/08/2012 FROM +91-[protected] AT 05:21PM NAME JATIN.
ON 31/08/2012 FROM +[protected] AT 06:14PM .
ON 31/08/2012 FROM +[protected] AT 05:23 PM.
ON 01/09/2012 FROM +[protected] AT 12:46 PM.
ON 01/09/2012 FROM +91-[protected] AT 12:37 PM.
ON 01/09/2012 FROM +[protected] AT 05:26 PM.
ON 01/09/2012 FROM +[protected] AT 01:59 PM.
IMPORTANT:- ON 01/09/2012 FROM +[protected] AT 05:32 PM. ARROGANT AND THREATENING CALL. DID NOT TELL HIS NAME AND CUT OFF CALL WHILE COUNTER BLAMING ME .
IMPORTANT:- ON 01/09/2012 FROM +[protected] AT 07:22 PM. REQUESTING ME TO WAIT WITHOUT TELLING NAME AND THAT HE WILL LOOK AFTER THE MATTER TOMORROW.
IMPORTANT:- I APPRISED SOME MR. JATIN WHO FIRST ASKED ME TO PORT IN AND I THINK AND SUPPOSE HE IS THE PERSON FOR CALLING FOR PORTING IN IN AIRTEL ON 01/09/2012 FROM MY MOBILE TO HIS MOBILE +91-[protected] AT 09:23PM. AND HE ASKED THAT HE WILL REVERT BACK TOMORROW.
PLEASE LOOK AT THE NUMBER OF CALLS FOR A SINGLE PORTIN. EVERY TIME I WAS DISTURBED ASKING MY DETAILS TIME AAND AGAIN AS IF I AM A CRIMINAL. THE PERSON WHO THREATENED ME HAS CALL DETAILS AS FOLLOWS:-
IMPORTANT:- ON 01/09/2012 FROM +[protected] AT 05:32 PM. ARROGANT AND THREATENING CALL. DID NOT TELL HIS NAME AND CUT OFF CALL WHILE COUNTER BLAMING ME .( ALSO DETAILS GIVEN ABOVE ).
THIS SHOWS THAT AIRTEL WANTS TO BECOME ZEROTEL BY EMPLOYING SUCH KIND OF PERSONS WHO CAN USE ARROGANT AND THREATENING LANGUAGE JUST TO GET ONE CUSTOMER PORTIN. AND SO MUCH CALL AS EVEN MY SELF ATTESTED DETAILS HAVE BEEN HANDED OVER TO SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE –[protected]. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
THE AMAZING FACT IS THAT THE ATTITUDE AND BEHAVIOR OF CUSTOMER CARE OFFICIALS EITHER AT OUTLETS OF AIRTEL OR TO OR FROM ABOVE SAID NUMBER STILL HAVING ARROGANT AND NEGLIGENT ATTITUDE IT SELF CLEARLY MAKES SENSE THAT AIRTEL DOES NOT WANT TO IMPROVE EVEN THE APOLOGY LETTER BY THEM THROUGH MINISTRY OF TELECOMMUNICATIONS:-
Your Complaint is Successfully Registered. Note your Registration No. DPG/T/2011/80030.
SOMEWHERE AROUND MARCH” 2011 FOR WHICH I RECEIVED WRITTEN APOLOGY LETTER FROM AIRTEL CUSTOMER CARE/NODAL OFFICER. I COULD HAVE GIVEN YOU EXACT DETAILS, BUT I SOMEHOW MISSED THE SAME AND FAILED TO SCAN WHICH I WILL DEFINITELY SEND YOU IN NEAR FUTURE AS SCANNED JPEG IMAGE.
NOW, POINT TO PONDER IS THAT WHAT REALLY AIRTEL WANTS. REAL CUSTOMERS OR INSULTING THEIR CUSTOMERS VIA THEIR CUSTOMER CARE EXECUTIVE CALLS TIME AND AGAIN AS ABOVE. THE ALL ABOVE CALLS STATED ABOVE ARE RECORDED WITH ME AND MOST OF THEM REPEATEDLY ASKING SAME QUESTIONS. WHAT DOES IT MEAN. DOES IT MEAN TO DISGRACE THEIR INCOMING CUSTOMERS WHO DESPITE HAVING WORST PAST EXPERIENCE AS NARRATED ABOVE STILL WANTS TO HAVE CONFIDENCE IN THEM , BUT AIRTEL DOES NOT WANT THE SAME AS IT HAS AGAIN SHOWN BY THEM THAT “TO HELL WITH CUSTOMERS”.
KEEPING ALL FACTS IN CONSIDERATION I REQUEST ALL CONCERNED TO IMMEDIATELY CANCEL MY PORTIN REQUEST AND SEND BACK MY DOCUMENTS HANDED OVER TO “THIS DAY 31ST AUGUST 2012 BY DSA SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE –[protected]. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
SO THAT THEY ARE NOT MISUSED BY ANYONE IMMEDIATELY BY TOMORROW BY 05:00 PM.ELSE I WILL BE FORCED TO FILE AN FIR FOR THE SAAME TO GET THEM. FURTHER FROM THE TIME I SUBMITTED DOCUMENTS FOR THE PORTIN FROM THE DAY AND TIME ANY MISUSE AFTER THEM IS SOLELY THE RESPONSIBILITY OF AIRTEL AND SAME IS BEING CONVEYED VIA FIR AT NEAREST POLICE STATION AS MY DEFENCE AS I AM AFRAID THAT THEY MIGHT BE MISUSED.
IF AIRTEL CUSTOMER CARE OFFICIALS WHETHER AT AIRTEL OUTLETS OR AT CUSTOMER CARE CALL CENTRES START BEHAVING IT IS MY MORAL DUTY TO APPRISE WHAT HAS HAPPENED TO ME BY ANY MEDIA VISUAL, PRINT , INTERNET SOCIAL FORUMS, CONSUMER FORUMS, TO CAUTION PEOPLE OF REPUBLIC OF INDIA
STILL THANKS AND REGARDS.
DR. ANIL THAKUR.

Please note that I had tried to recharge my mobile number - [protected] today (7th September 2012 - Morning ) through your website https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp.

The transaction failed but yet the amount was deducted TWICE from my SBI credit card - Total 900 INR. from my SBI credit Card.

The recharge amount for which I tried to recharge was - 3G Internet Recharge - 450 INR. But the Surprising thing is that the amount was deducted TWICE from my SBI credit card - Total 900 INR.

Your customer care asked me to contact the bank. I am totally confused.

Please do the needful to refund the amount ASAP - Kindly check the attached screenshot - of my SBI credit card transaction list for further clarification.

Regards,
Juno David
www.servermanagement24x7.com

I have a Airtel prepaid connection in the name of Kapil purohit. I am using this connection sienc 3 year & this is my no. 91-[protected].
I have recharge for sms pack of Rs.85 & than company sent me a massage for auto renewal for next month, regarding this massage i called at customer care on[protected] & ask him for terminate the auto renewal he told me that just dial *110*0# , i tried several times but nothing happen.
Than government ban this sms facility & after 5 days , when this ban is over, they renewed my sms pack without my permission or without any information, i called at customer care again & ask him for help but he transfer my call to senior person, & the senior person didn't pick up my phone & the same thing done by them with me 3 time in a day. than i just decided to PORT my no. to other company but after this massage customer care called me by this no.[protected] & told me that they will pay back my money in 48 hours but still they didn't pay me back my money & now they didn't accept my call.

Since last two months my balance is getting deducted without any consumption. My cell is Nokia C5, no is [protected], network is airtel prepaid. Want the clarification & credit the undue deduction.

Dear Mr. Bisht,

i'had already sended u the attachments i.e. the Scanned copy of the NOC's given by your Airtel employee.

which was already attached with this mail. kindly download it into ur system and please don't Ask me the same NOC's again and again.coz it shows either u r stupid or i 'am stupid to send u the same Noc's several times in one corresponding mail.(please don't...

M/S Horizon Infotech (Prashant Kattukar M-[protected]) required normal telephone for incoming call purpose in office, We provide complete document along with 250 Rupee CHQ for connection under receipt No- ( SEF No[protected] as on 31/07/2012 .At the time sales executive Mr Amit ( Mobile no [protected]) & [protected] Nitin Verma,Team Leader he is also not responding had a commitment that installation will be done within 2-3 days.Till now i am not found any connection & Mr Amit is not pick our call. i need my documents and chq return.


Thanks

Prashant Kattukar