Airtel — Unnecessary charges Added

thakarka

from Mumbai, Maharashtra

Oct 25, 2012

Address: Thane, Maharashtra

Hi,

I had raised complaint on 1st Oct 2012 regarding I got SMS as "thanks for downloading [protected]@_RS_ from your air-tel, Yo have been changed Rs 99 " and i have not downloaded any link or not registered on any link so request for no not include 99 Rs amt on bill so customer care execute was agree with my comment and he provided me reference number for call execution. Executive had told me that we will not add Rs 99 on your bill.
But i got bill from current month and that amount is included on bill. Today (25th OCT 2012) at 2.44 PM i called on air-tel customer care but now he is not agree on same issue and not talking with me regarding issue. He disconnected same call .

Its very bad impression from customer care officer.

very shame thing coming with air-tel.

Please take action

My Contact : [protected]

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste(thakarka),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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