[Resolved]  Airtel WiFi — harassment reg modem replacement and bill

Airtel — wrongly generated bill, false commitments & harassment

This is a matter of sheer dissapointment and shame on behalf of airtel that first i was provided with a wrongly generated bill due to a technical error of DNS server address and then my connection was barred. i was provided with a weaver and was told to pay Rs. 3500. I did that but still my connection was not activated. I called the customer care several times but i never got a fruitful help due to non communication of the matter. I was told to write email a and i was ensured that my problem will be solved, but to my surprise, one email id was not working and from the other, i got no reply!! The ids were : care.[protected]@airtel broadband.in , nodal.[protected]@airtelbroadband.in. After much of hardwork and time waste, my connection started to work but what I see in the latest bill is that they have added extra amount in my bill and are asking for the payment. This way, there is a great nuisance in my house, i was not able to use the net during exams and still have to face huge bill because the information is not circulated in desirable department. I wont pay for what i have not used. This is absolute harassment of the consumer and i would like to seek help from media, press and govt. if my problem is not solved here but i will appreciate if the problem gets solved.
here are the details:
Account holder: vineet saxena
account number: 11357053

AirTel — replace of modem

respected sir,

i want tell you my modem is not working for last 2 months and i loodge complaint my times in your customer care but they not work properly and not registered my complaint..
i cant able to do my office work bcoz of it...
i request to you please help me out from this problem.....
nd 1 thing more i file a complaint regarding this i wil not pay my bill until my modem has been replace...

my airtel num=[protected]

thank you


regards
vishu sharma

Namaste vivekand,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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earlier correspondence sent through mail to airtel...
To who so ever concerned,

this is in relation to the last couple of complaints registered by us regarding the replacement of the modem which is within warranty period but sorry to admit that you are a bunch of inconsiderate businessmen much less customer service officials.Now that you guys refused to replace the modem even after begging and saying we cannot find the slip and the guy who had given us the connection is aware of the fact as he was one of the technicians who gave us a call few days back.Now as per your assurance of waiver due to non service for the entire bill period of September, since it is generated kindly waive off the same and send us a confirmation because we are not going to pay a penny for this connection for this month.Also you will be informed whether the connection will be continued or discontinued by us in few days.Would request you to kindly send us a revised bill with no rental for the September month due to non usage and dis functional modem.

Also would like to mention that the request/complaint numbers show for which customer the complaint is for, still you guys registered a complaint from some other fixed line number because the call went from there, i had also attached a bill for your convenience.

Confirm the same @ [protected].

Best regards
Kabita

From: kabita das <[protected]@gmail.com>
Date: Mon, Sep 24, 2012 at 6:22 PM
Subject: Fwd: Your airtel Bill, For airtel Number [protected]
To: [protected]@airtel.in


Sir/Madam,

This is to bring to your kind notice that i am getting harassed by your 121 executives for 3 weeks now.I have a wifi connection of airtel and the details are attached with this mail.My modem is not working since 7.09.2012 and i have put more than 10 complaints made more than 20 calls still no one has replaced my modem, for the simple reason being that its under warranty and the 1st time arrived in 15 minutes when they knew one has to buy it in my office(super prompt service).The same complaint i have been following up on and the guy who visited last on saturday did not carry the wireless modem itself he had some other model and on top of that to cause more harassment after 15 days of complaint he is giving us service centre nos around to go fix it quickly if we cant find the receipt.

We have been told since last friday that the modem will be replaced immediately without cost which has not happened and i even spoke to one of your supervisors on Saturday.His name was Raman from your bhopal call centre.Today i spoke to some hiralal and many more names would follow.

The simple fact that our connection is within warranty we are getting no service if we had crossed it we would have got prompt service.I have spent a lot of my phone balance calling these guys and still have got no response.Today they gave me a new complaint no which is 22393232.The earlier one was 22266196.