[Resolved]  Apra Auto — poor service & negligence

Respected sir,
Thru some sources I was able to get your email i.d and I thought of sharing some of my wonderful experiences I had last weak at your proud dealer & service centre APRA AUTOS. It is not just one event or instance but was a series of blunders I have to face at gurgaons or say haryana’s no. 1 maruti dealer APRA AUTOS.so lets start with the matter in detail.
Vehicle no.:HR 26 X 7173
Make: MARUTI Esteem VXi
27/08/08 my car was dropped at apra auto(JOB No. 0264544) for routine service & a complaint of over heating and non working of radiator . some fuse and relays were damaged due to some electrical fault. I was told by auto electrican & service engineer mr.amit saini that radiator motor is not o.k and its taking extra load and because of that fuse are not able to survive. I asked them to do the needful.On 29/08/08 my car was deliveredwith total bill of Rs.4009/- and they told me that radiator motor is fine & they have made minor adjustments and tempering in wirings. They made their hit & trial safe by mentioning that the vehicle is under observation.
31st.aug.2008 I got stuck at sultanpur(about 15 kms. From gurgaon) with same problem of blowing of fuses & engine overheating. I asked for help from APRA AUTO but b’coz of Sunday they could not do anything for me. Somehow I managed to bring my car to the workshop.
31/08/08 vehicle again dropped at APRA AUTO and I was told that wiring no.5 is short and doing earthing & because of that fuse are blown. I again gave them the consent to do the needful.JOB NO. 0265256 was given on 31/08/08 and tentative time of delivery was given 1st.september.2008 at 8.00 p.m by service engeneer AMIT SAINI.
2nd sept.2008 after trying a lot to contact mr.amit saini whose mobile was switched off I directly reached APRA AUTO at 8.30 a.m to pick up my car, I waited for half an hour then Mr. Vinay Sharma(asst. works manager) attended me and conveyed me that the part required for my car was not available in stock so it will take a day or so. Its fine if part is not available, I know esteem is old model now getting parts can be difficult, but I think somebody should have informed me. If a part is not available with the company, is it not there duty to provide me with some service vehicle so that I can carry out my routine works.But there was no such help or follow up. After having words with mr.vinay I spoke to Mr.ABHISHEK SHARMA the proud owner of APRA AUTOS. I was assured that the matter will be dealt seriously and every possible work will be done to satisfy me. He pacified me in such a great way that only a good entrepreneur can do. I liked that.
3rd sept.2008 I received a call and a message from APRA AUTOS that my vehicle was ready & I went on 4th sept.2008 afternoon to take my car. Mr. AMIT SAINI was off duty, in his absence we were attended after 45 minutes that too after going to Mrs. ANITA SHUKLA( head of customer care) .then my car was delivered by Mr. Praveen with INVOICE No. 127105 & I paid Rs.6162/- for that repair. Because of over heating problem coolant of my car was dried up but no body at APRA AUTO checked it. At the time of vehicle delivery when I checked it, it was empty & same was shown to Mrs. ANITA SHUKLA. After that when I went inside my car the A.C’s & BLOWER’s knob were missing. Again the things were reported to Mrs. ANITA SHUKLA, she scolded the authorized person in front of me to cool me down. Then the person told that original knobs of my vehicle are lost or misplaced & new are not in stock. The person assured me to get the things done at my home & I need not come toAPRA again.
The threshold level of my patience was over when I revealed that one of my car’s wheel cap was also missing.
I am a doctor by profession & have my own practice, I think I have some other works also apart from wandering in & around APRA AUTO. Last whole weak I spended most of my time coming to APRA AUTO or speaking to people here on phone.
Now you can suggest me better what sould a normal consumer with no approach or influence do. B’coz director level people are far away from our reach. The one at lower posts at APRA AUTOS can send us to their immediate senior. I then thought that MARUTI SUZUKI is the supreme power in this regard, so I approached you. Now the ball is in your court, if the person is so harassed by a person or an organization then what action should be taken against them? Being a doctor I thought that authorized service person is like a doctor & roadside mechanics are quacks, but I think the team at APRA AUTOS is full of quacks. They can just do hit & trials and trouble us. should we think that going to an authorized service centre is a foolish thing. Don’t let our mentality change & do some thing for this.
LOOKING FORWARD FOR YOUR RESPONSE
Dr.GAURAV GUPTA