[Resolved]  Asus — Bad Service Support

Address: Mohan Co-op, Mathura Road, New Delhi - 110044, Mohan Cooperative Industrial Estate, Faridabad, DL, Gurgaon, Haryana

Website: in.asus.com

Hi All,

I am owning ASUS laptop and in between motherboard was not working of that laptop. We filled complaint against that after 15 days we receive our laptop. Again some sound was coming from laptop again it took 5 days to solve the issue.

After resolving previous problem they are generating new issues in laptop. Now my laptop screen is not working properly and when I am saying to replace that they are not giving any solution for that.

Almost 28 days have been passed away and still my laptop issue is not resolved.

I can say worst service I have experienced in my career by ASUS.

So buddy avoid purchasing ASUS products.

I have attached trail of the issue discussed with the head office delhi of the ASUS but they are also helpless. Please see below issue trail :

Dear Himanshu/Dheeraj,

Why not update the below case status Mr Tarun ji is facing the problem till now no solution . we are waiting your reply with 1 hour.

Dear Mr Tarun,

Sorry for the inconvenience caused we are updating to soon and try to solve this case shortly.

Thanks & Best Regards
Ramesh Chand
Asus Technology Pvt.Ltd.
1122,23 -11th Floor Ansal Tower-38 Nehru Place Delhi-19
Ph:No.[protected],
www.asus.com

From: ramesh chand [mailto:[protected]@asus.com.tw]
Sent: Sunday, June 09, 2013 6:48 AM
To: [protected]@lighteningweb.in; 'ramesh chand'; himanshu.[protected]@f1services.asia;dheeraj.[protected]@f1services.asia
Cc: [protected]@asus.com; 'satenderkumar'
Subject: RE: Notebook Replacement ( INR2350018, C6N0AS[protected]

Dear sir,

As per last mail we already inform to partner they are checking this case .

Dear Himanshu /Dheeraj,

Please check this case on priority and update the status ASAP.

Thanks & Best Regards
Ramesh Chand
Asus Technology Pvt.Ltd.
1122,23 -11th Floor Ansal Tower-38 Nehru Place Delhi-19
Ph:No.[protected],
www.asus.com

From: [protected]@lighteningweb.in [mailto:[protected]@lighteningweb.in]
Sent: Friday, June 07, 2013 7:12 PM
To: ramesh chand
Cc: [protected]@asus.com; satenderkumar
Subject: Fwd: Notebook Replacement ( INR2350018, C6N0AS[protected]

Dear Ramesh,

As per the below mail description, Our laptop still not working which is collected today from service centre after repairing. I need the acceleration matrix.

________________________________________
From: [protected]@lighteningweb.in
To: "ramesh chand" <[protected]@asus.com.tw>
Cc: "himanshu prashar" <himanshu.[protected]@f1services.asia>, "sunita gusain" <sunita.[protected]@f1services.asia>, "satenderkumar" <[protected]@lighteningweb.in>
Sent: Tuesday, May 28, 2013 4:42:24 PM
Subject: Re: Notebook Replacement ( INR2350018, C6N0AS[protected] )

Dear Ramesh Ji,

Still the problem not solved. What to do?

________________________________________
From: "ramesh chand" <[protected]@asus.com.tw>
To: [protected]@lighteningweb.in, "himanshu prashar" <himanshu.[protected]@f1services.asia>, "sunita gusain" <sunita.[protected]@f1services.asia>
Cc: "satenderkumar" <[protected]@lighteningweb.in>
Sent: Tuesday, May 28, 2013 11:22:48 AM
Subject: RE: Notebook Replacement ( INR2350018, C6N0AS[protected] )


Dear Sir ,

Sorry for the inconvenience caused .

Dear Himanshu/Sunita,

Lease check the below case and update the status ASAP.

SERVICE_NO RMA_NO S/N STATUS CREATE_DATE PROD_TYPE CONTACT NAME RMA_CENTER PHONE CPHONE EMAIL ADDRESS
New by Customer 8857730 INR2350018 C6N0AS[protected] CLOSE 2013/05/20 16:39:04 Notebook Tarun Verma NEO_GUR ()[protected]
[protected]
[protected]@lighteningweb.in
747, lower ground floor, udyog vihar phase 5, gurgoan haryana 122016


Thanks & Best Regards
Ramesh Chand
Asus Technology Pvt.Ltd.
1122,23 -11th Floor Ansal Tower-38 Nehru Place Delhi-19
Ph:No.[protected],
www.asus.com

From: [protected]@lighteningweb.in [mailto:[protected]@lighteningweb.in]
Sent: Monday, May 27, 2013 2:40 PM
To: ramesh chand
Cc: satenderkumar
Subject: Re: Notebook Replacement

Dear Sir,

Still the problem as it is. Please do the needful.

________________________________________
From: [protected]@lighteningweb.in
To: "ramesh chand" <[protected]@asus.com>
Cc: "satenderkumar" <[protected]@lighteningweb.in>
Sent: Friday, May 24, 2013 6:20:23 PM
Subject: Notebook Replacement

Dear Sir,

I am facing many problem in my notebook. I was facing some issues like auto shutdown and DVD drive auto eject. That time I called to customer care and lock a complain 8857730, engineer come to check the issue, he said motherboard need to be replaced and it will take 7 to 10 working days. After 7 days I went to service center for replacing motherboard, then motherboard was replaced. But when I start working again a sound was coming out from the laptop and I check both USB ports are not working as well as shutdown problem was still persist.

Between all this working process there are near about 10 days has been spent. My all work is suffering due to these fault. I really need to replace my Notebook.

I shall be thankful to you, Please do this ASAP.


With Regards,
Tarun Verma,
Networking Engineer
Lightening Web Services (Gurgaon)