[Resolved]  Asus — Laptop scratched and dented by Co technician

Address: Dehradun, Uttarakhand

Dear Sir,

I bought a vivobook F201E on the 3rd of April 2013. Within the first week I started facing a problem with the touchpad. It would abruptly stop scrolling. I called up the dealer who I had bought it from and they said that they would send me a technician to fix the problem. This did not happen so therefore I started looking for help online and came across your helpline no which I called on the 13th of April. I registered my complaint and a technician from Asus Dehradun was sent to take a look at the problem. His name was Mr. Prabhakar Rana. He informed me that my touchpad would have to be replaced. He then came back a few days later ( Saturday 27th April ) with the new part. While assembling the part your technician scratched and dented my laptop and when asked, he told me that he had no proper training in assembling vivobooks and did not know how to carry out the task given to him.

I was told that that according to company policy since I did not register my complaint within the first one week they could not replace my laptop. As a customer I agreed to have my touchpad changed but now have been left with a scratched and dented laptop within my first 3 weeks of purchase. I had a conversation with Mr. Madan Chand who informed me that AGAIN "according to company policy" only the parts of my laptop which are scratched will be replaced.

I paid Rs 39,600 for this laptop and am not at all satisfied with the company's service and response. I have been left with a scratched and dented laptop which is barely 3 weeks old due to the fault of the company technician. I want my laptop to either be replaced or my money given back to me.

Ms. Maya Dutt