[Resolved]  Asus Mobiles — incompetent taiwanese cheats

ASUS P527 mobile phone — Cheated

I bought ASUS P527 mobile phone on 02.05.09 from SPICE COMMUNICATION, Outlet 1, Shop no. 112-113, Main Market, Sector 14, Gurgaon-122001, Ph. [protected],[protected],[protected].

Problems faced from Day 1
1. Touch screen is not working properly- As the scratch guard of the screen was duplicate and original was not available. I had shown the problem to the dealer there and then itself. The dealer checked and identified the problem and said that it is because of duplicate scratch guard.I had contacted the company person Adil (Ph: [protected])and told him the problem he told that the sensor is very good and the problem may be because of duplicate scratch guard. He told me that he will talk to the dealer and will provide original scratch guard. The dealer also promised me to come on 08.05.09 to get the original scratch guard fixed. I reached the dealer shop at 11.00AM on sunday, he said he was not able to arrange and will definetly fix it by evening. As per the commitment from dealer I went again on 12.05.09 to get the original scratch fixed. He told his salesman to get the scratch guard fixed. The salesman asked me what was the problem than I explained that the touch screen operations were not working properly. However the salesman tried to act over smart and tried to convince me that the same problem occurs in all the touch screen mobiles and blamed that my handling was not proper. I told him that I have another HTC mobile which is also a touch screen and it works very fine.
The salesman showed his touch screen mobile and said that this problem is in all mobiles. Finally I told him that if you want to rectify the problem than do it otherwise I am not a fool to visit your shop again and again.


2. I was told that the battery backup was 5-6hours of talk time. When I confirmed it from ASUS company person Adil, he told back is around 3.5hours of talktime. When I checked it was found to be not more then 1 hour of talktime. With this statement I lost faith in the product and asked the dealer to replace with new mobile. For which he refused to do so.
In all of the above conversation the dealer was very arrogant and rude.

Now I am trying to call the company person Adil and he is not responding to my calls.
I request the authority to take necessary action against the dealer and the company person. As I have wasted Rs. 14, 700 for this mobile which is completely useless to me.

Dear Abhinav,

I have faced exactly the same problems with ASUS Mobile phone P595 model i bought.
The service centre has no solution at all.

I left the phone with them 2 months ago, and told them i was going to go to consumer court.

They have not even bothered to phone me back.

ASUS has to be taken to task, and we should all file consumer complaints in court against them.

Best Regards,

Yatish Moncourt
Mob [protected]

Dear All,

Finally, Asus changed the motherboard of the same mobile and gave it back to me.
It has been working since.

Rgds

Yatish

mice not working

we give the phone dealer (axel service ) on the date 09/01/2015, still the date they not rectified the complaint, they says the unavailability of parts . the RMA number : INW2510092

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