[Resolved]  Asus / Netbook Eeepc1005ha — REPLACEMENT UNDER WARRANTY / REFUND

DEAR SIR,

I HAD PURCHASED ASUS MAKE NETBOOK MINI LAPTOP FROM STAPLES SHOP IN PHOENIX MILL COMPOUND, WORLI IN MUMBAI. ON 12-9-09 FOR RS 20999/- VIDE STAPLES CASH MEMO NO 5140.

WITHIN LESS THAN A MONTH THE NETBOOK POWER-SUPPLY SOCKET DEVELOPED A DEFECT AND THE LAPTOP WAS SENT TO ASUS SERVICE CENTRE AT SAKINAKA ANDHERI FOR REPAIRS.

MORE THAN 25 DAYS PASSED EVEN AFTER WHICH ASUS HAS NOT BEEN ABLE TO REPAIR THE UNIT OR REPLACE IT WITH A NEW ONE YET. AFTER MUCH FOLLOW-UP ASUS FINALLY GAVE A LETTER ON 10-12-09 TO STAPLES ASKING THEM TO REPLACE WITH A NEW NETBOOK.

STAPLES SAID THEY HAD NOT RECD ANY INTIMATION FROM ASUS, ON BEING GIVEN DETAILS OF PURCHASE, (BILLS ETC), ASUS LETTER ETC, STAPLES SAYS THEY DO NOT HAVE THIS MODEL INSTOCK AND WILL NOT REFUND ANY AMOUNT FROM STAPLES.

STAPLES SAYS ONLY ASUS TO GIVE NEW REPLACEMENT OR REFUND.

KINDLY TAKE UP THE MATTER WITH ASUS AND HELP ME GET MY DUE REFUND BY DEMAND DRAFT FOR THE PURCHASE AMOUNT OF RS 20999/-.

THOUGH THE ASUS PERSONNEL HAVE BEEN KIND AND CO-OPERATIVE I HAVE HAD TO RUN FROM PILLAR TO POST.

ASUS IS NOW PROPOSING TO OFFER CREDIT FOR THE AMOUNT PAID.

NETBOOK COMPUTER: TYPE IS : EEEP1005HA,

NETBOOK COMPUTER SERIAL NO: JNA29B0135

'STAPLES' CASH MEMO / BILL NO: 5140 DTD 12-9-09

ASUS SERVICE COMPLAINT / RETURN MATERIAL ACKNOWLEDGEMENT NO IS: 011627 DTD 16-11-09

ASUS TO LETTER NO. TO STAPLES FOR NEW REPLACEMENT: ASE912MB001193 DTD 9-12-09.

ASUS PERSON WHO RECD THE LAPTOP FOR REPAIRS: VAIBHAV BHOIR: email: [protected]@asus.com.tw Tel:[protected] ~ 40:

ASUS SERVICE MANAGER: PRASHANT YADAV, email id prashant.[protected]@asus.com.tw :[protected]

ASUS SENIOR MANAGER WHO SENT EMAIL TO STAPLES YUSUF MANSAWALA FOR REPELACMENT: J.K.MISHRA: [protected]

STAPLES CUSTOMER RELATIONS: VIJAY:[protected]

STAPLES SERVICE MANAGER: SAIZ: [protected],

STAPLES MANAGER WHO REFUSED REPLACEMENT / CREDIT: YUSUF MANSAWALA:[protected]

I HAVE TO RUN FROM PILLAR TO POST TO GET MY PC REPAIRED UNDER WARAANTY OR FOR REPLACEMENT & NOW FOR REFUND !

KINDLY TAKE UP THE MATTER WITH ASUS AND HELP ME GET MY DUE REFUND BY DEMAND DRAFT FOR THE PURCHASE AMOUNT OF RS 20999/-.

MANISH MEHTA
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