I am working as an Insurance Consultant with BJAZ Life Insurance Co Ltd for the last 8 years. I am giving excellant service to the Policy Holders (PH). For the past one year BJAZ has set up follow up department for policy Renewal Premiums (RP), though their service for the last about 6-7 years for even sending reneal notices to PH was not heard off when I personally had to use my Good understanding and followup for renewal premium collection.
Recently though I was personally following up with the PH for their RP, BJAZ has sent their representative to collect the premium cheques without issuing receipts for which I had to run about to collect and hand over Duplicate Receipts. For this BJAZ is charging Rs100/-, though I had not authorised to send their personnel for phoning PH and collection of RP which is against the policy of principle, illogiclal, unethical, immoral, ridiculous and atrocious. I can extend my argument logically to other aspects viz., like RUNNER CHARGES of Rs 100/- for collection of RP from the Insurance Consultant, BJAZ can collet approximately Rs300/-, Rs500/-, Rs800/-, Rs 500/- et el as charges towards Sales Manager, Branch Manager, Area/State Manager, Underwriter et el., which presently BJAZ is not doing, Know not what Policy Changes would be inducted in the subsequent years, thus depriving Insurance Consultant for his rightful Commission Payable as per the original Policy Schemes where Commission Payable is Pronounced.
Over the last one year I have sent repeated e-mails to them to the extent of addressing the CEO without any avail and presently to the Secretery to the BOARD OF DIRECTORS requesting to place the complaint before them. It appears nothing is brought to the notice of any higher ups.
Through this Consumer Complaints Forum is it possible to make BJAZ management to see reason.
From: Ravikumar <[protected]@gmail.com>
Date: Sun, Nov 29, 2009 at 6:15 AM
Subject: Re: IHSP Travel iTrack No 35638340 / RANI RAMALINGAM / OG[protected]-00005852/ Claim for Medical Hospitalization /
To: Travel/Head Office Pune/HAT/General <[protected]@bajajallianz.co.in>
Cc: Anshu Turki/Head Office Pune/HAT/General <anshu.[protected]@bajajallianz.co.in>, Apurva Mukherjee/HAT Ashoka Plaza/HAT/General <Apurva.[protected]@bajajallianz.co.in>, Preeti Lad/Health Admin/Pune_HO/General/Allianz-IN <preeti.[protected]@bajajallianz.co.in>, Raghavendar Gundor/HAT Ashoka Plaza/HAT/General <raghavendra.[protected]@bajajallianz.co.in>, Sachin Mahendra Jadhav/Health Admin/Pune_HO/General/Allianz-IN <sachin.[protected]@bajajallianz.co.in>, Sandeep Dassi/HAT Ashoka Plaza/HAT/General <sandeep.[protected]@bajajallianz.co.in>
Dear Sir/Madam,
Could you please update me the settlement process or details of Trillum Health care?
Thanks & Regards,
Ravikumar
On Mon, Sep 7, 2009 at 11:04 AM, Ravikumar <[protected]@gmail.com> wrote:
Kind Attn: M/s. Preeti Lad
Dear Sir/Madam,
Please acknowledge the recipt of following documents.
1.Passport Copy,
2. Consolidated Bill from Trillum Health Care.
3. Claim Form
Note: I shall sent the original receipts to Bajaj AllianZ once the insured reaches india, expected to reach 21 th september.
Please initiate the claim procedure & take action to settle the Balance Payment to the Trillum Health Care.
Thanks & Regards,
Ravikumar.
On Mon, Aug 31, 2009 at 5:47 PM, Travel/Head Office Pune/HAT/General <[protected]@bajajallianz.co.in> wrote:
Dear Sir,
We are in receipt of medical reports and the claim is found to be medically admissible.
Please send us the below mentioned documents to further process the claim,
1 Claim form as attached
2 Passport copy (we have received the visa copy)
3 Original Self paid receipts to be sent to undersigned address for reimbursement.
Looking forward to your prompt response to assist you better.
Do get back to us for further queries.
Best Regards,
Preeti Lad
Travel — Health Administration Team
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Bajaj Allianz General Insurance Company
| Ground Floor, Ashoka Plaza, 32 / 2, Nagar Road | Pune - 411 014, Maharashtra, INDIA |
': +[protected] | 7: +[protected] | * : [protected]@bajajallianz.co.in
From: Ravikumar [mailto:[protected]@gmail.com]
Sent: Wednesday, August 26, 2009 11:54 AM
To: Travel/Head Office Pune/HAT/General
Cc: Murugan Chandrasekaran; Usha Murugan; Anshu Turki/Head Office Pune/HAT/General; Apurva Mukherjee/HAT Ashoka Plaza/HAT/General; Kiran Makhija/Head Office Pune/HAT/General; Preeti Lad/Health Admin/Pune_HO/General/Allianz-IN; Raghavendar Gundor/HAT Ashoka Plaza/HAT/General; Sachin Mahendra Jadhav/Health Admin/Pune_HO/General/Allianz-IN; Sandeep Dassi/HAT Ashoka Plaza/HAT/General
Subject: Re: IHSP Travel iTrack No 35638340 / RANI RAMALINGAM / OG[protected]-00005852/ Claim for Medical Hospitalization /
Dear Sir/Madam,
with reference to the claim Notification number 35638340, Trillum Hospital is insisting the Insurance Company to send a Written Proof to the Hospital by Writing thru email (or) Fax stating Insurance company will pay the Medical expenses claim to hospital for insured.
Kindly send the Mail or Fax stating Insurance company will take care to pay the Insurance claim for the insured.
Please revert back if you need any further information.
Thanks & Regards,
Ravikumar
NOTE: Need further info please contact Ravikumar [protected], Murugan Chandrasekar +[protected]
On Mon, Aug 24, 2009 at 4:52 PM, Ravikumar <[protected]@gmail.com> wrote:
Dear Sir/Madam,
Please find the enclosed Bills & documents from the hospital, with Consent to disclose patient information from the hospital to authorise insurance company to get patient information for the insrance claims.
Contact person information for the Insurance in Trillum Hospital.
Finance Representaticve : M/s Pauline
Phone:[protected] Extn: 2496
Kindly Initiate the Insurance procedures for the claims. need any furthur clarifications please contact Ravikumar [protected], Murugan Chandrasekar +[protected]
Regards,
Ravikumar
On Tue, Aug 18, 2009 at 12:57 PM, Travel/Head Office Pune/HAT/General <[protected]@bajajallianz.co.in> wrote:
Dear Sir,
We have received call from Mr.Murugan Chandrasekara today.
Your claim notification number is 35638340
Please find attached claim form, claim procedure and ROMIF for your reference.
We require the below mentioned documents.
1. Claim Form filled and signed by the insured/patient.
2. Attending Physician Statement.
3. Copy of passport with entry and exit stamp.
4. ROMIF form filled & Signed by the Insured
5. Inpatient medical report
6. ER Summary/Discharge Summary
7. Investigation Reports
8. Any outstanding Invoices
9. Self Paid Receipts
Only on receipt of these documents, we will be able to judge the admissibility of the claim
You can send us the scanned copy of all the documents at [protected]@bajajallianz.co.in or fax us at [protected]
Best Regards,
Travel — Health Administration Team
———————————&md...⇄
Bajaj Allianz General Insurance Company
| Ground Floor, Ashoka Plaza, 32 / 2, Nagar Road | Pune - 411 014, Maharashtra, INDIA |
': +[protected] | 7: +[protected] | * : [protected]@bajajallianz.co.in
[protected][protected][protected][protected]
From: Ravikumar [mailto:[protected]@gmail.com]
Sent: Tuesday, August 18, 2009 10:21 AM
To: Travel/Head Office Pune/HAT/General
Cc: [protected]@gmail.com; Murugan Chandrasekaran; Usha Murugan
Subject: Hospitalisation notification (Policy NO:OG[protected]-[protected]
Sir/Madam,
This mail is to inform that Mrs. RANI RAMALINGAM holding travel insurance kit policy from Bajaj Allianz, is hospitalised in (Intensive care Unit) Emergency condition due to High Fever & vomitting.Though we tried to reach Bajaj Allianz customer care several times we are unable to reach & notify (customer care line seems to be busy always or not functioning). We made several attempts & registered call Back number[protected] Murugan Chandrasekar / Usha) (+91-[protected] -Ravikumar Ramalingam) . Please find the claim register notification information as follows.
Poilcy NO: OG[protected]-00005852
Proposer Name: RANI RAMALINGAM
Date of Birth:[protected].
Passport No: H2710371
Hospital info:
Trillium Health Centre - Mississauga
100 Queensway West
Mississauga, ON L5B 1B8
Main Telephone #: 905.848.7100
Patient Inquiry 905.848.7533
Patient Relations[protected]
Please revert back for any quires.
NOTE: similarly we tried before 20 days for Medical consultation, we were unable to reach Bajaj Allainz customer care.Please check if the system is functioning properly
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Thanks & Regards,
Ravikumar.R
[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.
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The information contained in this e-Mail is classified as Internal
--
Regards,
Ravikumar.R
--
Regards,
Ravikumar.R
[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.
[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal
--
Regards,
Ravikumar.R
--
Regards,
Ravikumar.R
--
Regards,
Ravikumar.R