BEST undertaking, Mumbai
Attitude of STARTER / CONTROLLER
Sir,
On GHATKOAPR (E) STATION - GARODIA NAGAR ROUTE (i.e. GARODIA NAGAR), the bus frequency is very less. Only 2 bus ply on these route (406, 404) with an average time interval of 30-45 mins. During peak time, STARTER KEEP THIS BUS WAITING AT LAST STOP FO 15 - 20 MINS & SENT BOTH THE BUSES AT SAME TIME, SO PEOPLE HAS TO WAIT FOR 30 -45 MIN FOR BUS AT STARTING STOP, FOR BUS ROUTE WHICH IS HARDLY 15 MINS BY WALKING, SO PEOPLE ARE FORCE TO TAKE SHARE AUTORICKSAW, STARTER / CONTROLER ARE FAVOURING SHARE AUTO BECAUSE OF PERSONNEL INTEREST, SO WE REQUEST PRAVIN CHHEDA TO LOOK INTO THE MATTER & HELP US TO RUN BEST BUS SMOOTHLY. ALSO REQUEST THE MANAGEMENT THAT INSTRUCT THE BUSES NOT STOP AT LAST STOP INSTEAT THEY SHOULD BRING BUS DIRECTLY TO STARTING STOP, SO THAT ATLEAST PASSENGER CAN SIT INSIDE THE BUS & WILL NOT TAKE SHARE AUTO. it is simply not possible to board these buses due to heavy crowd in bus. However, during off peak period (say early morning or afternoon time) when buses are quite empty, most of these buses dont halt at bus stops on aforesaid road (courtesy - double bell given by conductor). Before bus reaches the bus stop, conductor gives double bell indicating driver not to stop bus and hence driver stops the bus either at some distance before or after bus stop (only for passengers to get down).
On some ocassions, conductor keeps on saying that "another bus is coming from behind, please leave this bus", but no bus comes.
I appeal to higher authorities at BEST to please investigate and look into this matter. Please ask your staff to show courtesy to halt the bus and carry passengers atleast when there is some place.
Regards
One offended passenger on GARODIA NAGAR ROUTE Was this information helpful? | 
Today - 21/5/09 - Thurs. I was waiting at DN nagar bus stop for 424 bus operating between Mulund & Oshiwara Depot. After 15-20 mins one 424 came at 8.45 a.m.but sped off without taking a halt. It was MH-01-L-9540. So this way we wait for another bus for another 15-20 mins total waiting time 30 mins.
Another point to mention here is pls increase fleet of buses (424) or start one additional bus route plying on the same route so that we commuters do not have to depend on one bus. Otherwise it becomes very stressful and tiring for we ladies standing at the bus stop.
I would humbly request BEST Authorities to look into the above issues and resolve the same so that we commuters need not have to pin point such issues.
I sincerely appreciate the services rendered by BEST Undertakings and hope the same to continue in the coming time ahead.
Would appreciate to receive a response from the authority.
Thank you.