[Resolved]  Bharti Airtel Prepaid — Balance reduce

To: nodalofficer.[protected]@airtel.in
Message body:
Dear Sir,

Before I start my complaint I apologize to disturb you in your work timing. I
made a call to Airtel customer care about 3 weeks back and launched a
Complaint, Initially L1 Person took the Call and spoke to me he place me on
hold for nearly 5 to 6 mins, I didn't say anything, I explained him everything
about the issue, I am using the Airtel Connection for Past 10 yrs. It was
working fine, for past 3 yrs I am facing the Network Problem. Initially I
thought its mobile problem, since I was not able to change the Mobile at that
time, then I changed 2 mobiles and currently its 3rd mobile still I am facing
the same problem, there will be no tower in my mobile all of a sudden. This is
not in a single place, where I have this issue in many places while talking or
after finish talking and cut the call all of a sudden the tower gets vanishes.
For this I made a call before 3 weeks and complaint number is
[protected], Spoke to L1 and he transferred the call to L2 Named Nithya. She
spoke and gave the complaint number, she told a duration of 2 weeks maximum
time till 02nd June 2010, but till date I didn't receive any call or message or
any feedback or not even a checking purpose call from your end. So I waited
till 09th June 2010 and call again to Airtel Customer Care by Yesterday. I
spoke a L1 Technician and he cant understand what I am saying, he just says
only it¿s a mobile problem. After checking the status of the ticket, he says
that the team has checked and the problem is in my mobile. If so then why I had
the same problem in the previous 2 handsets. I again tried to explain
everything from beginning. No one is ready to hear my issue from your tech
team. Then L1 transferred the call to L2 Named bala (Not exactly), he also told
the same story. He says that we have to call to the customer care and ask about
the complaint feedback. Nithya told that I will be receiving a message or call
or mail confirmation but I have not received any thing till date.

After Speaking with Bala he told that my issue will be solved with in 4 to 5
hrs and I will be receiving a call from your end (ie., from Santhome
branch), till date I didn't receive any calls from your end. I am really getting
frustrated of this issue, I am an ever long customer for past 10 yrs, but your
response and feedback goes too bad and changes my mind to any other operator.
So please do the needful for this issue

As Bala from Santhome told that I will receive a call, I didn't receive. There
is an another issue, they told that I have been used GPRS and they are
detecting the amt. On my knowledge I didn¿t use the internet over the phone by
yesterday morning 07:00 AM. I was in the office, there is no purpose o[censored]sing
the internet in the phone while I have it in my office. For this issue I spoke
at the same time in the same call for 20 mins. There was no response. The amt
was detected in the morning by 7:00 to 10:00 AM(Not exactly) twice, and again
at 11:53 AM again it was detected. So I spoke to CC, they told that they will
check and call back, but no response from your end.

At last without any reason you have detected nearly 6 times in my recharge
account yesterday. I don¿t whats the Issue from your end. Please read it and do
the needful, Yesterday I was not treated as a human by your Customer Care.
Please go ahead and do the changes and needful for your customers without any
fail. Expecting a positive feedback from you as soon as possible. I am afraid
of doing a recharge of my mobile since if I am doing a recharge its getting
automatically detected. So I will wait for your confirmation.

Still they have not yet called me till date



Kindly do the needful
Regards,
Ayyasamy

The company start some add on services without my consent and deduct the charge from my balance

Bharti Airtel — Balance Vanishes

Before some time my balance was 27 rs and it has reduced to 2 rs without doing anything. My number is [protected].Plz do something...