[Resolved]  Big Bazar Kota — Theft and Cheating at real strore

The following purchases were done at Big Bazaar Store at Kota vide VAT Invoice No 112/587 on 25/01/2010 and Cash Memo No 112/587 dt 25/01/2010 Cashier LOKESH TIME 20.55.15

The good of value Rs 2007.00 were purchased and packed in one bag. On Inspecting the bag, a large no. of items (details below) were found missing while the bag and seal was intact .

S.No Items Qty Rs
1 WHOLE WEATH SPORT 1 39.0
2 PBNW[protected]A-FL-RF-KM,B-7 1 209.3
3 WISPER UL XL WG 15P 1 110.0
4 BIKAJI BUJIA 1 110.0
4 MACAW ADJECTIVE 1 0
5 MACAW PRON 1 49

TOTAL Rs 517

The remaining items and bag was brought back to Big Bazzar outlet at 21.30 Hrs at the cash counter no 1 and told to the casher regarding the missing items. He said that items are kept in side after waiting 30 mint and no action taken I took the matter to the lady sitting in the customer care. She was totally un-concerned about our problem and told us that we must be careful as it’s our mistake and company don’t attend to such complaints and she acted as it if we are thief and trying to dupe Big Bazzar. On our repeated request she called her boss in charge Mr. Sanjeev. He was a very rude person and stated misbehaving with me and my wife and telling that we are not attentive or we are trying to cheat your retail chain, on intervention of some other in charge he noted the contents of missing items and phone no. and told us that he will try to return the maximum of item.

On 28 –Jan -2010, we again contacted customer care who gave us the same rude answer, and then called Mr Sanjeev, who did not appear for more than one hour; we waited from 1900 Hrs to 2000 Hrs but he didn’t come to met us nor did he contact us .

The complaints against the Big Bazzar, Kota are:
1) Cheating and steeling of goods of customer.
2) Customer care is just, like show peace and behave in manner unconcerned of the problem faced.
3) The in charges are some of them are Rude and get angry on the person who are in problem, Don’t try to listen and attend the complaints
4) There is lack of clarity of the role of manager who just passes the problem to others and spent time talking with each other, without attending to the clients.
5) There is no method deployed to measure the net weight of total baggage or some TV footage so that such kind of problem is identified


Kindly give us missing items and take corrective steps so that in future such type of problem doesn’t recur. The fault is not ours but failure of your staff and management and your system where such simple measures like the net weigh machine or CCTV footage is not in place.