[Resolved]  Bigadda.com — Bad experience

Address: Tamil Nadu

I had a really bad experience with Bigadda.com. I bought a head set from them on 9/22/11 (order number #[protected]. I paid using my HDFC credit card. Money has been debited from my account. HDFC has approved the payment. Even after 24 hours of making the payment, Myaccount portal in Bigadda says "Pending process by ICICI". I sent a mail to the customer care, but no reply. I called them up couple of times. The first time they said it will take 24 to 48 hours for the process. I was confused. I regularly make purchases online using my card, never did any one said the credit card payment will take 48 hours for processing. The second time when i called the bigadda guys i got much stranger response. This time they said they want my bank statement, pan card and credit card xerox(front side) to be sent to their email address and after receiving the above documents they will process the order in 48 hours. I didn't understand the whole process. Credit card companies has started the verification process long back. I used "verified by visa" option and paid the amount. Why bigadda wants to verify again. My bank, visa was comfortable with my payment, but bigadda was not. I don't understand the reason.

Beileve me this is the worst experience i had. I asked for cancelling the order.. The reply was they still need the documents and they cannot return the amount. If bigadda is not comfortable with my payment, why the hell they want to take the money and not return it. Only knowing that bigadda is of "Reliance', i was really surprised. Reliance such a big corporate works like this ????. I had a lot of respect for "reliance" but i lost all of it now. I decided to let go of my money and never trust Reliance.


THANK YOU FOR THE WHOLE EXPERIENCE RELIANCE BIGADDA.
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

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Hi Anil, i[censored] r paying by credit or debit card on bigadda, (or even anywhere else) they sometimes ask for verification. This is natural. I also have encountered it in other sites. It is because the payment gateway (ccavenue or icici) might have a fraud detection system which triggers a fraud alert when it encounters a suspicious transaction.

Suppose say i[censored] r logging in and buying online in DELHI, while ur Credit card Billing address is actually a CHENNAI one, it sometimes might trigger fraud alert and it causes to classify ur transaction under "HIGH RISK" category (not everytime). i know one of my friend who purchased things from bigadda very smoothly using his credit card. he hasnt got a problem. But yes, the order does take 24-48 hours for approval, and thats a drawback.
Dear Sir,
i has purchased one Ibeery Tablet 7" fro Bigadda.com on dated 31/10/11 by making payment through credit card by making payment of Rs 6990/. My payment was processed on 01/11/11 & my order no is 10024039 & my account on bigadda.com shows order 'completed".But till date 19/11/11, i have not recieved my item. i made repeated calls to customer care number [protected], which in turn always responds" all costomer care executives are busy". i called said numbers on daily basis for hours, but nothing happened, same response. Then i tried to call the numbers given in my return email, which i get on registration, but to more surprising ALL THESE NUMBERS ARE UNGETTABLE & SHOWN OUT OF ORDER OR DOES NOT EXIST.Then i felt that my money is get lost. i emailed my complaint to bigadda ([protected]@bigadda.biz) & [protected]@bigadda.in/com twice, but in turn got no response. At last i tried to get information abot company, surprisingly it was in name of RELIANCE. A big corporate house can make such frauds? yes..as per my experience.
I request you kindly resolve my problem & either they deliver my product or refund my money.Pls also tell me that can i register mu complaint in customer court, according to any law?

ALSO I WARN ALL CUSTOMERS TO NOT BUY ANY PRODUCT FROM BIGADDA.COM, I ALSO REQUEST ALL CUSTOMERS BETRAYED BY BIGADDA TO FORM A COMBINED PLATFORM & PERSUE COMBINED COMPLAINT IN COURT OF LAW.


Raghvir Singh
Sangrur, Punjab, India
[protected]@gmail.com
[protected]

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