[Resolved]  BSNL — Broadband not working

We are paying internet rentals regularly still the service is down for almost 15 days and getting interuppted service. BSNL has outsourced installation work and they do not have any control over it. Thrie providers are taking extra maoney for hardware parts and not providing service afterwards and ultimately customers are facing lot of problems.

Regards,
Sachin kolhe

BSNL — Problem with the Wireless BroadBand Connection

I am using a Wireless Modem to access internet. However, since last fortnight, my modem is giving problems with regard to wireless connectivity. When I am connecting my laptop to modem through the LAN Cable, I am getting the internet connectivity.
However, when I am trying to do the same through wireless, I am not being able to connect the internet. I tried your so called Customer Care Number[protected] some n number of times, but to my dismay they have not been able to resolve this. Every time I speak to your Customer Care Executive, he/she asks me to follow the same steps to change certain settings. Despite of the fact that every time I tell them I have already followed these steps, but it has not helped me in anyway. This has been going on for last two weeks but nobody has bothered to call back and get this problem fixed which implies that there is no higher authority which is monitoring the Customer Grievances and ensuring their closure on time.

I want to understand when I am paying for a wireless modem and not able to use the same then what is the point having it. I would also like to mention the incompetency of your Customer Care Executives who inspite of numerous calls have failed to resolve the problem.

I would like you to take adequate steps to make sure that the problem I am facing gets resolved at the earliest and avoid me from this unncessary incovenience which has affected me for the last two weeks.


I had sent the above mail to the Nodal Officer, some 3 days back however have not received any reply on it. Looks like the so promising BSNL broadband connection has turned into a nightmare for me which leaves me with no alternative.
If some BSNL Officer is reading this complaint, I hope he/she will take some concrete action to get my issue resolved with in a decent time frame.

BROADBAND INSTALLED ON TELEPHONE NO.2573323 NOT WORKING FOR THE LAST ONE WEEK

BSNL wireless broadband — No service

My phone no. is[protected]. I lodged complaint in bsnl office in Lucknow one week back that my wifi connection/modem is not working for last 15 days, but nobody has attended to the complaint despite reminder. My bills are all timely paid.

I have bsnl landline and broadband connection, but from last one & half month my broadband not working. And i had given a complaint in their Call centre but there is no responce How useless service given by BSNL.

From

Pankaj Chaukar

Tel[protected]
Mobile [protected]

BSNL Broadband — Non listing of telephone for on line bill viewing

My tele nos, 2325689 and 2328260 are not updated on gurgaon website for on line viewing of telephone bills, whereas these number figure in the directory enquiry. Request BSNL be approached to update these numbers for on line viewing of telephone bills.

BSNL — my broadband not working

it was now nearly 1 month. my broadband internet not wotking.
from 12th JUNE 2009 .i also compliant in our exchange
but they said they cant do any thing, it fault from 15 sec main office
they give me phone no of S.D.O, J.E. DT ect officer ([protected], [protected], [protected])
also compliant on 1500, 1957, 1504, 2221212, 22221313
some time no was busy and some time reply said upto evenning problem wiil solved but so
then in evennig said Tommarow .Daily they said this but my problem not till solved plz do something
now some connect but very slow connect also slow speed, it take 2 minutes in google.
u can imagine, , , I paying Bill because bsnl no is old and spread in all connection and relation
plz do attention for it.

BSNL Broadband Internet — internet not working since 4 months

i had taken broadband internet connection in telephone no[protected]. i have paid all charges but no connectivity. i have made hundreds of compaints to local personnel but of no avail
please help
v k singh, chief manager sbi

BSNL — BSNL Broadband Connection not working from last 20+ days

It has been 20+ days where in my BSNL broad band connection is not working. Despite of calling BSNL on a daily basis, this is not rectified. I am looking for some guidance, who should I complain now so that I dont need to follow up with BSNL again to get this rectified.

Broadband — broadband not active after one month

I got connection from bsnl broadband before one month but till date this connection not active every day i am 4-5 time calling for Mr Suba Singh he is telling we are doing but till date same problum i call Mr sanjay uniyaal for this complains he also give same reply.
i call more than 100time to Mr amit he also give us same reply we are doing today iam doing.
now can you tell me where i can complains can you give me mail id for complains

my broadband is working two minutes then it was cut after 10 min it will work for 2 min past 2 weeks this problem is continued no one is taking response

BSNL — broadband not working and no action

my number 28564234 soent work at least 10 days in a month and complaints are ignored. we are charged for the full months service is this fair to the consumer?

Same problem was happend with me, but i was reported to JTO & SDE and they are helped me...

BSNL — Broadband Connection not UP

Hi,

I had applied for Broadband connection in March 2009. I received the modem on April 09, but till now my connection is not activated. I registered so many complaints via 1500 and also went to regional office, but all in vain. I got a huge bill for nothing. Its august and still my broadband is still not functioning.

I have been using more than 2 years.
Now the connectivity failed for more than 15 days.Inspite several complainst NOBODY responding, just BSNL staff palying around giving me several numbers on which nobody responding.

MOST ridiculous services I have ever sen in my 20 years of experience

BSNL-telephone and broadband — Not working for past 4 months

My tel: 23538882 and broadband under R T nagar/Kavalbyrasa is not working( dead) for almost 4 months. In between, they made the tel working for 4-5 days( still broadband was dead)
I am constantly paying for the service including broadband for past 4 months without any delay, still expecting them to fix it. BSNL is actually charging me for the services which I am not using.
What makes me more frustrated is the kind of repsonse I get from the authorities like SDE that" give your tel #, I will check it, will let you know..." and no action at all. even after constant follow ups, they will treat me as a new customer everytime when I call and hear the complaint like the first time. These type of "old government owned body mentality" is not acceptable and thats why BSNL is losing customers everyday ( i have many private operators on my doorsteps to provide a better service)
I need my tel& broadband working; waive off the extra money I paid for the broiadband service immediate!

Ref complaint No 200082 Dt 06 Aug 09 at BSNL Pune (Maharastra) Circle. Inspite of longoutstanding complaint and repeated calls to various officials concerned, my BB connection is not getting repaired for want of some cable replacement. I wonder the efficiency level of the tecnicians of this Govt Organisation. Probably guranteed job is a deterrence for these type of organisations. Pepole should not get carried away by the aggressive advertisements of BSNL. It is still the Old INEFFICIENCY KI PEHCHAN & not GHAR KI PEHCHAN. In 20 hrs Amarican Army layed OFC in enemy territory (Iraq) 15 years back & it is already 20 Days for me. Please wake up!

BSNL — bb service not opening

Iam unable to see my usage records as the website www.databsnl.in doesn't open there iam using the net more than the limit of 1gb hence i request u to solve the problem as soon as possible

please resolve as soon as possible else ill remove this coneection.

My dataone broadband is not working for the past 2 weeks . my telephone number is[protected].. whenever i connect i get the error username and password not matching Error no. 691 .. i hv already launched 2 complaints but in vain ... plz help !!

BSNL — my broadband is not running well

ekU;oj]
foi;kraxZr ys[k gS fd eSaus fn-15.06.2009 dks vius VsyhQksu Ø +[protected] esa czkMcSaM dh lqfo/kk gsrq ,d fMekaM uksV Ø15038 ftlesa ekMe dh jkf'k 1000=,baLVkys'ku pktZ 250=, VSDl31=, dqy1281= : tek dh FkhAmldaaas ckn ;g tqykbZ e sa'kq: gqbZA dqN fnuks rd rks ;g lqfo/kk lqpk: :i ls izkIr gksrh jgh ij :dkoV cuh jghA bl dusD'ku esa chpchp ,jj dusD'ku ok fyad Qsygksus dh f'kdk;r vkrh jgrh FkhA f'kdk;r djus ij lruk esa cSBs vf/kdkjh x.k gekjs dEI;wVj ok ykaaWu dh [kjkch crk dj mls udkjrs jgsA geus vius dEI;wVj dh tkap djkbZ rks og iw.kZr Bhd jgkA
bl chp bl czkMcSaM esa fn 15.08.2009 ls ,slh f'kdk;r vkus yxh fd ;g10 ;k 15 feuV ls T;knk ugha py ik;k A ckj ckj fyad Qsy gksuk ,jj dusD'ku gksuk bldh eq[; ijs'kkuh cu x;k A
bl ckor BSNLds dkylsaVj1500 f 'kdk;r ¼1½fn 25.07.2009 dksf'kdk;r Ø a3424685½ ¼2½ fn 28.08.2009 f'kdk;r Ø 3531988 ¼ 3½ fn 05.09.2009 Ø 3580449 esa ntZ dhA
dky lsaVj }kjk ,oa Hkksiky esa cSBs BSNL ds vf/kdkjhx.kks }kjk flQZ Qksu }kjk dgk x;k fd vkidk dusD'ku 'kh?zkkfr'kh?kz lq/kkjk tk;sxkAblh chp Qksu Ø 0755,2730162,2540022,2730164
}kjk dgk x;k fd cl vc vkidk dusD'ku lq/kj tk;sxkAbl chp lruk ds vf/kdkjh x.k ftuesa Jh rqylh jke] Jh jkts'k rarqok; ¼baLVkyj½]vkfn Jh , ds flag fna] 03.09.2009 dks vk;s bUgksus bls lq/kkjk rks og dqN nsjrd pykA 'kke dks og iqu% can gks x;k A
Jh jkts'k ¼baLVkyj½ Jh , ds flag fna] 10.09.2009 dks vk;s bUgksus bls lq/kkjk rks og dqN fnu rd pykA fn 13.09.2009 dks ;g iqu% can gks x;k A fn-13.08 o 15.08.2009 dks ;g iwjh rjg Bi jgk- ek= 20,25 feuV gh lsok izkIr gqbZ A
blh ds lkFk gh geus ,d fyf[kr i= fn-24.09.2009 dks fn;k]lkFk gh ,d fcy Ø[protected]]tkjh fna]-03.08.2009 fn;k x;k ftlesa 1536= dk fcy tkjh fd;k]blesa Hkh lq/kkjusa dk ,d i= fn;kA
tc baVjusV pyrk gh ugh Fkk rks bruk fcy D;ksa fn;k x;k czkMcSaM dk lqpk: :i ls uk pyuk]bl ij dksbZ leqfpr dk;Zokgh uk djuk bl lsok esa xaHkhj deh ok pwd dk |ksrd gSA
vr% gekjk czkMcSaM can dj tek jkf'k 1281= rFkk fcy Ø 53743468 'kwU; dj VsyhQksu Ø+ [protected] dk dusD'ku foPNsn dj mldh vekur jkf'k okil dh tk; A
BSNL ds }kjk lsok dh xaHkhj pwd ok deh us bl foPNsnu gsrq etcwj dj fn;k x;k gSA eSa buds fØ;kdykiksa ls iw.kZr ijs'kku gksx;k gw¡ A bl otg ls ;g dk;Zokgh dj jgk gw¡ A
ckj ckj gksus okyh :dkoV lsok esa iw.kZ deh] laxsa; ;ksX; gS A
fnaukad ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ Hkonh;
ds'ko izlkn xqIrk
C/O v'kksd dqekj xqIrk
jsYos LVs'ku ds ikl]lCth e.Mh]
tSrokjk ftyk lruk e-iz-
[protected]