Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

Yesterday when I have gone to BSNL Dombivli Exchange to enquire about the excess billing came to me, I saw many people were waiting outside the compound and the gate was locked by the security man. Timing was 10.30am. Most of BSNL employes are inside the compound and customers were standing outisde compound. I saw 3 boards put outside the gate mentioning that from 20th April BSNL employees are on Indefenite strike. I had requested them to open the gate and we want to go inside to talk to someone. They were not ready to go anyone inside and told us that no one is inside, but I saw many of the employees were standing inside the compound. When I was requesting the Security man to open the gate, one of their employees came in a car and allowed him to go inside and he pushed me back and not allowed to go inside. When I told him that I will complaint about you, he misbehaved with me and told that you can complain to anyone. I would like to show some of the photographs here including the Security Man's picture. Many of them were complaining about wrong billing came from BSNL in this month and to pay the last bill which we were already paid and it was debited from my account.

Phone and broadband not working.
phone no 26565277

Sir,

Kindly deactivate the hellow tune of my mobile No [protected] which is in the name Awadh Kishor Singh.

Thanking you

Awadh Kishor Singh

I have orderd for BSNL Internet Boadband connection (2 weeks ago)
Order No: 52237793
I need the proper reaction.

Sir,
I an very old and serious customer of BSNL broadband service. My tel no.[protected] and my customer no. 369820. I an a SAIL executive and I applied for 20% rebate on broadband plan (Home-250) on 24.08.2009 through Durgapur Steel Exchange customer care with all relevant documents. But unfortunately till 21.04.2010 no such rebate is provided by BSNL. I personally meet SDO(phones), Durgapur Steel Exchange Every month but no initiative is awarded from his end till today. So, that i am still paying more rental and not able to get the facility provided by you. You are cordially requested to look into the matter at the earliest as i am not getting any help from SDO(phones),Durgapur Steel Exchange.

with regards and hope,
Abhijit Kar
20/1 Ashok Avenue, Durgapur-713204.
Mob: [protected]
e-mail: [protected]@rediffmail.com

Dear Sir,
This is bring to your kind notice daily I receive unwanted spam sms from BSNL in Bangalore.That please take part in cricket fever, buy cockroach killers.Inspite of registering in BSNL there has been no action taken to stop sending spam sms.I have the right for privacy.

Search your Phone in PDNC
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Your Number is registered with us. Below are the registration details..

Phone Number Registration Date Status - BSNL(PDNC) Status - NDNC
[protected] 10/19/2009 1:20:48 PM Registered Confirmed

sir,
i have a cellone no [protected] in the name of devendra nath shukla i want to inform you that i have not activated cricket news facility but it has being activated in my cellone no i have sent a message to deactivate the cricket news by sending unsubcric20 to 53030 many times but it has not being deactivated and all the times money is being deducted please take care and all the times money is deducted on date 8 of each month

My Telephone no is[protected]. I have go combo offer ( land line +broadband ) connection from BSNL. Earlier (2008/2009) I used to pay bills through one BSNL authorized agent ( Name :- Sanjoy Gope) and he used to issue receipt against my payment. In the month of June , suddenly my telephone line got suspended by the telephone authority . Finally I came to know that, the bills which I paid through the agent he didn’t submitted that to telephone dept and approximately 5 laces Rest he collected from consumers and absconded. After that I had submitted an application along with xeros copy of my receipts to the chief accounts office (Barrackpore) then my connection got restored. Again my broadband connection got suspended due to the same reason and its down since last 15 days. I had discussion with DE (INTERNAL) & AOTR Panihati (Mr.Ashish Dey), according to them , I have to repay the full amount ( Rs 2000 approx) to restore my connection.
I am not sure why I need to pay the amount when I have paid that amount already to the BSNL authorized agent & I have valid money receipt against that. My connection got disconnected without any intimation even though I have paid all bills on timely manner.

Again I had visited AOTR opn 17th April afeter 15 days but he could not could not give me nay assurance of restoration of my Bordband facility . He is not cooperative at all and adviced me to visit Barrackpore Chief Account officer which is around 12 KM away form my place.



I am unnecessarily getting harassed by the telephone dept without doing any fault form my end.

Respected Sir,
I’m Kasi Prasad Nayak, Kashipur beg to state that my telephone No.[protected] is out of order / One Sided since a long period. I regularly paid the bill with rent of telephone but in a month it is in defect near about 20-25days. So many times I complained to the incharge of Kashipur, Telephone Exchange but he always used to say our board is in defect. Some time says today I’ll repair this. But till date the problem is not solved. I told this to JTO Kashipur over telephone but he also not takes any steps or not responding. Kindly clear the problem immediately and change the old telephone set to a new one.
Yours faithfully,
Mr. Kasi Prasad Nayak
Project Officer
Jan Shikshan Sansthan, Koraput
Mob. No. [protected]
e-mail : Nayak.[protected]@rediffmail.com

Sir.
this is inform you that i have BSNL EVDO card on rent from 25 march 2010. They said the speed is about 300 kb/s in practical. But the average speed should be 30-50 kb/s. which is very less in patiala. And i am totally confused regarding the speed which they said. Please check this and take the action for better service.

WITH REGARDS
Rabindra Kumar

sir, my sim is blocked and it's asking about PUK code. So please provide me my PUK code
my sim number is [protected] and my phone number is [protected]

I filed a case in District Consumer Forum in the year 2001 regarding excess telephone bill under Section 12 of Consumer Protection law against BSNL.
I was paying regular bill of my Telephone connection but suddenly in the year due to excess telephone bill of about Rs 36610 Rs 10015 and Rs 45055 in three months against the regular telephone bill of Rs 2000 per month . I requested to the telephone department to disconnect my STD and connection and after disconnection , again the telephone bills for many months were sent . When I initiated the action telephone department weighed of the bill of Rs 36610 to 4000 and accordingly I deposited Rs 4000 and I filed a case under consumer forum to weigh off other excess bill which was not related to me . The telephone department also accepted that after my application the bills were sent to me and they advised me that if I with draw my case from consumer forum they may provide relaxation under Telephone Adalat .
Thus it appeared that all were excess bills were irrelevant . I was hoping that I will get proper justice in Consumer Forum but as per the Supreme court rulling , there is a special remedy provided in the section 7 B of the Indian Telegraph Act regarding disputes in respect of telephone bills and hence the remedy under Consumer Protection implication barred and my case was dismiised on 26.3.2010
Please adivice what to do now?

Sir,

BSNL network is sending messages which are destroying our Indian culture. Is it BSNL a Govt. company is doing business with young generation by sending these SMS s ? Pl. read some of the messages received in mobiles.

Rajani is a young, beautiful B.tech student and she is interested in chatting Call Rs. @/min.
Sir,
Laxmi is a Pharmacy student. She is eager to chat with others. call rs.1/min.

To make friendship with Ramya Sahini, Tanmyi Roja by chatting call 12630035 Rs. 30/month.

It was a public talk that TV and Cinema are two media that destroying our Indian culture and encouraging young generation to follow that bluddy western culture. But now BSNL is also entering the above list by purely doing business with weakness of young generation.

Why can't you stop this messages in BSNL? If BSNL can't stop these TRAI will do the remaining.

My telephones no.25234457 & 25223446 In Bangalore (address, Flat no.B-402,Aaishwarya Opulence outerring road,Marathhalli,Bangalore under Indira nagar telephone exchange) were surrendered on 11th Jan 2010 vide acknowledgement of BSNL Indiranagar ref.no.1364dt.11th Jan 2010. The Payment upto the date of disconnection was paid and it is only after showing the receipt, the telephone instrument was accepted. Instead of refunding the deposit, I am surprised to see that everymonth, I am finding the BSNL bill propping up in my Bank account as I used to make payment ONLINE.
Would the authorities cause examination and arrange to refund the deposit at the earlierst?
I may also inform in the above context, I have vacated the house and reallocated to Chennai during 1st week of Jan.itself.
Hope the authorities would try to sort out this matter at the earliest .
Regards
Kamath

MY lANDLINE NO# 24072064 i m not receiving my telephone bill every month, I already complaint for same but they not reply for same, 2 time they disconnected my landline due to non payment of my bill but that time i have not received bill from last 3 month. They says if you not receive bill take duplicate4 bill from BSNL office.

dear sir/madam
with due respect i want draw your kind attention that i belong to BSNL mobile connection.
hence, with out my permission bsnl has allowed several companies to advertise about themselves through sms.
now i request you to stop the said activity of bsnl other than service massage.
hope & look forward for your kind co-operation

thanking you
yours faithfully,
bhabotosh chakraborty
[protected].

Hi,

My name is smitha, I applied for a BSNL broadband connections during the the second week for february when there was a BSNL mela at arekere. Although i was promised a connection in two weeks, i was not contacted by anyone till march 2nd week. somebody called in march to find out if i needed a connection and i said yes. A person from BSNL came and fit a box in front of my house in the first week of april and then two telecome mechanic (they referred themselves so) came and gave us a phone and gave us the telephone number.

I tried to contact the following number i was given from BSNL ([protected], [protected]) and as soon as i said hi and introduced me, the telecom mechanic shouted at me and asked me to get to the point and ask what damn thing i wanted...

it was an utterly rude experience i had to go through, i called the person again and asked for his manager and he shouted at me and cut the phone.

I have no clue as to when my broadband connection will be available as i dont have a number to contact on.

My main concern here is the fact that BSNL employees(Government employees) , are not only willing or cooperative to a customer, but has the authority or they think they do have the authority to shout at any customer. They talk cheaply in kannada and behave uneducatedly.

It is so unfortunate that we have to deal with such mannerless people who should not be allowed to talk to customer or deal with them,, rather shouldnt be hired at all.

My details:

BSNL phone number : [protected]
Work order number : 48024749

Dear sir,

This is with reference to the refund deposit of Rs.1000/- not received till date by us from bsnl telephones after disconnecting our landline telephone in 2009.

we have called the bsnl alandur office many times but nobody is helping us properly and say that there is nothing to refund.

I have faced many problems with bsnl when it comes to refund and they do refund the deposit taken by them.

consumer no:[protected] landline no:22554318

we had broadband connection for which they had refunded only rs.1278/- Initial deposit of rs.1000/- is still not refunded to us. we have moved to hyderabad and have made several phone calls but none of the officers are taking it seriously and keeping on telling us to call later.

Its quite frustating that company like BSNL does not refund money to the customers and we have to spend amoutn equivalent to our deposit to call them and get back the refund money.

kindly look into the matter and help us get the refund at the earliest

Thanks,
vidya Ravikumar
hyderabad.
[protected]

Dear sir,

As iam using BSNL Land line no for the past 20 years.since,then i do not have any complaints on their service.from past 5-6 months this issue is in demand.

As i was using BSNL Landline no 24743936 which was not functioning.so,i complained several times to BSNL authorities.they said me that the cables underneath the earth are broken and we will replace with new phone and new contact no with free of cost.so,they replaced and gave us new phone and new contact no 20033936 a 6 months ago.since then i was getting excess bill every month.when i surveyed i found that bill includes old phone no bill and new phone bill.as old phone no is not in use.since,then also iam getting excess bill of old phone i.e 24743936 to 20033936 new bill and also found out that there was no contact no of my on the bill that iam receiving.
when i complaint about it to BSNL Telecomminication authority GOWLIGUDA,HYDERABAD.they keep on postponing nobody is looking seriously about this issue and neglecting.

i request you to kindly look into this matter and arrange my excess amount which i paid to old no 24743936 with cash return back to me.


regards

D.Gowri shanker
[protected]

Tank Kokila Babulal
E-225,Raviratna park
University Road
Rajkot.
Date:[protected]

To, The Officer in Charge
Bharat Sanchar Nigam Ltd.(BSNL)
Rajkot.

Subject : Request for disconnect BSNL broadband.Phone No.2582784
Reference : (1)my letter dated[protected]
(2) my letter dated[protected]
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