[Resolved]  Cera Sanitaryware — Cera Sanitaryware Service

I live in a village of Kerala State, Alleppey District, Chengannur Taluk and I have installed Cera Bathroom products including Wash Basins and Toilets. one of my toilet flush is having a leakage complaint and the same was intimated to their Kochi Office over phone and got a complaint registration ticket No.0009118 dated 10.11.2012 informing that their representative will be contacting me very soon. It is higly regretted that till date nobody has contacted me from the manufacturer's side and in the past similar complaint used to be attended by the company trained Technician, but I am unable to contact any such people in the absence of their contact details. It is surprising that a company of national repute do not care to ensure that the Dealers who market their products donot have a trained technician to attend to any minor complaints of the customer. It is unfortunate that the Cera Sanitaryware management does not care about the after sales services required by small houseowners who purchase their home products through dealers, which is unethical/improper and amounts to disregard shown to individual customers. It seems that in this fast growing world, nobody is concerned about complaints and concerns of small individual end users, who have no proper forum for redressal of their grievances of above nature.

K N Chandran
Ashirvad Villa; Kozhuvallur P O, Chengannur, Alleppey(Kerala) 689 521 Mob [protected]

I'm Sorry For The Trouble Caused BUT... I wasn't In The Town While The service-person Came.I told him to come in his Next Visit but he hasnt come Since(service-person comes to kutch every week)

Details:-

I have a commod which is leaking 24 Hrs And Flush Empties Out Every time

Name:-Kantilal Patel

Add:- Ward-3/A Plot-334/1, Adipur, Kutch, Gujarat-370205

[protected]

My CERA COMBI Flush Tank's both flush buttons are not working. They have no spring action. Purchased from: NARAKAL HARDWARES, NARAKAL, ERNAKULAM DIST., KERALA. Kindly direct your service man to:

N.T.JOSEPH, MARYLAND, NEW ROAD, NARAKAL 682505, COCHIN. Tel. No. [protected].

i purchased cera ewc 2 nos, after instalation even in the new pieces the water from cistern in leaking till our main resource water in overhead tank is depleted. i have complained several times, but no response since 3 months, the problem still persists, hereafter we should go for hindware where i experienced that a small complaint was attended by them in one day.it appears that there is a shortage of service personnel with them, even the toll free of cera is not user friendly.
my contact no is [protected], i am manjula, from coimbatore.

Kristal Group is one of the established Builders in Trivandrum . For 2 projects (multistoried Buildings) we have purchased CERA sanitary ware items.(through the dealer- Saraswathy Enterprises Kunnukuzhy Trivandrum) But we are facing major complaints to your products. We have registered a compliant on 8th may regarding some repairs of CERA products, but we didn't receive any response against that.
Now we have another complaint also, i will detail the products which have repair:
1.Filler tap- 2Nos
2.Wall mixer -5Nos (CC112)
3.Angle Valve-5nos
4.Closet EWC-2006Calibre-1No
5.Flush tank compliant
These are the complaints, please contact us in our land phone no[protected] and Contact no at site Mr.Radhakrishnan [protected] & Office mobile no -[protected](Suma)

We are waiting for your earlier response.
Thanks & Regards
Suma
Kristal Infrastructure Ltd.

i am rethish babu living at ernakulam..i had bought a cera European water closet 1 year before. but the flush tank which is of concealed type is leaking and we cant control the water loss..please pay your kind attention and do the necessary.








yours faithfully
RETHISH BABU A B
ANDALATTU HOUSE
VALLUVALLY
KOONAMMAVU P O
ERNAKULAM
PIN 683518
PH: [protected]

I have raised a ticket for service of flush not working properly. There is a serious problem with your products and services. I find your service doesnot bother to respond to requests. I have bought sanitary ware toilet products (4) of cera out of which 2 of the products flush don't work properly. Many Times I have called my plumber and says it is an issue with the product.

Let me know how you are going to address this.
Ticket No: 0073557


regards,
Shravan

16-2-705/9/6/1
Malakpet Colony
Hyderabad-500036
[protected]

My name is lekha... residing in kerala, sayujiam, palappuram, ottapalam, palakkad district. I have purchased five brand new closet model clover out of which one is leaking. I called up and lodged the complain last week . Whenever i call any person related to service they just reply, " Yes mam we will attend at the earliest" Till today i have not got any response. Now i feel that i should have not selected cear sanitary ware... if the service is so bad now what will be the future service... i really regret having purchased cera...My complaint no is 0084758

My name is Sunil Jindal. I live at Hisar. I have a shop named Bath Gallery at Hisar. I sold a Cera EWC model 2018 Cruse to a customer, but the flush tank is not working properly. I lodged a complaint on 29 May June 2014 vide there ticket no. 0141209. Today is the fifth day of the complain, but nobody has attended to my complain. The customer is chasing me again and again. I am highly dissatisfied with Cera Sanitaryware service. Cera Sanitaryware should have some responsibility towards its customers.

your customer service is very poor.one month ago i registered a complaint and nobody has turned up yet.


hope you will do the needful


regards,


baby thoomkuzhy


west hill post


calicut 673005 phone no.[protected]

It seems that Cera are taking innocent consumers for a ride and fooling everyone. It is unfit for the Indian market.
Rupa

I have already got my Cera FLUSH TANK repaired at least 8 times from their authorised servisor but he is only saying dirt is coming in the pump.From the last 3 years it has been working on the same water quality, If it needed special aquaguard water to run then they should have informed at the time of buying.And the last time we complained on they have not turned up and a week is over.Rupa

My Ticket No. 0168038 Dated:[protected] & 0168447 Dated:[protected] Booked A Complaint in CERA Toilet Accessories But No Body Attend The Complaint Till Today
Name: Tilak Raj Arora
2718 Street No.5, Bihari Colony
Sahahdara DELHI-110032
Mobile:. [protected]

My Ticket No. 0168038 Dated:[protected] & 0168447 Dated:
[protected] Booked A Complaint in CERA Toilet Accessories But No Body Attend The
Complaint Till Today
Name: Tilak Raj Arora
2718 Street No.5, Bihari Colony
Sahahdara DELHI-110032
Mobile:. [protected]

It’s my painful duty to inform you that I Suraj Parkash R/o G-102, DLF, sector-10, Faridabad - Haryana have been lodge a complaint 0187268 on dated 28/10/2014 of Cera flush tank is not working properly. One day I received a phone call a one gentleman, I am from CERA tomorrow will come and attend complaint. No one has come for the same. Suddenly I have received a message from " DM-CERABW " TICKET NO. 0187268 HAS BEEN CLOSED BY CERA CARE ON DATED 06/11/2014 AT 14.07.35PM. FOR QUARY PLEASE CONTACT MR. PREM[protected]. THANKS "

Kindly do the needful.

SP
[protected]@yahoo.com

A complaint was lodged about faulty Ball Cock of CERA (CODI) one piece toilet seat through
Toll Free number on 23/12/2014 and a Ticket No. 0206860 was communicated to me on 24/12/2014
confirming that request received and its representative will contact me soon. But tll today i.e.
27/2/2014, nobody has contacted me.

I request the company to please resolve my problem today itself as my family is facing lot of
problems.

Regards


RAJ KUMAR ROHILLA

Mobile-[protected]

124B/34, Near Jain Sthanak, Janta Colony
Goel Marbel Wali Gali, ROHTAK -124001 (HARYANA)

dear team, i bought cera western commode, flush tank water is coming out on to the tiles, but not into the commode, i called plumber, but he is not able to solve the problem. Why this happens? can you send any cera person so that he solves that problem. my phone number is [protected]

POOR AFTER SALES SERVICE,

I had purchased one set ivory W.H. E.W.C. Cliflon cat no.2083 complete from Hindustan h/w & sanitary store, jail road, new delhi-110058, on dt.30.9.2012 bill no.1185.
but passed 18 month the seat cover of above E.W.C. is brake. I have complaint in cera the person come, and told me that the cover would only be replaced which in on payment basis.
when i order on oct.2014 to dealer for new seat no.2383 to hindustan h/w & sanitary store, jail road, new delhi-110058. A long period of time [THREE MONTH] has passed and no provide seat cover after the payment.
I request you please sort out the problem.

KULJIT ANAND
WZ-111C, GALI NO.5, SHIV NAGAR, NEW DELHI-110058.
MOBILE NO.[protected].

My water connection is in the name of kavita gupta.
K.No. Is : [protected]
address printed on bill is : 12/24 b, east punjabi bagh, delhi, while the correct address is : 24 b/12, east punjabi bagh, new delhi-110026.
Kindly help me to update correct address please.
Thanks & regards
kavita gupta

Ref: Ticket No.. 1024760

Regret to say nobody contacted me.
Rather I contacted Mr Dillep and was once again assured that he wuld come today. But like in the past for the last o many weeks, he didn't turn up.

Please suggest? Should I recommend others to go for CERA with this kind of after sales service and that too IMMEDIATLY AFTER THE PURCHASE OF THE PRODUCT.

PATHETIC AFTER SALES TEAM AND SERVICE.

I WILL KEEP ON SENDING COMPLAINTS TO YOUR COMPANY EVERYDAY TILL SUCH TIME MY WC HAS BEEN REPLACED AND MY REQUEST HAS BEEN ATTENDED TO.