My name is Govind Sharma. I live at 1306, Shiv Srushti, Panch Srishti Complex, Near SM Shetty School, Powai, Mumbai 400072. My Cera flush tank is not working since a fortnight. The tank's siphon is leaking and the ball valve is broken. I got the phone number of Cera Customer Care with great difficulty. I phoned them on 26th June 2009 at 3250 8669. The phone was attended by Ms Kavita. She gave me the complain number 81 and promised that the complain will be attended in 2 days. Today is the fifth day of the complain, but nobody has attended to my complain. When I phoned Kavita at Cera Sanitaryware today (30th June 2009) to complain that the complain has not been attended to, she got aggressive. When I told her that if Cera Sanitaryware does not attend to my complain, I will have to complain against Cera, a man intervened on her behalf and told me rudely to go ahead and complain. I am highly disatisfied with Cera Sanitaryware service. Cera Sanitaryware should have some responsiblity towards its customers Was this information helpful? | 
Bought CERA WC but immediatly after purchase it started malfunctioning.
Lodged a complaint and their person also felt that it needed to be replaced.
But nobody came to replace it.
Lodged a complain again.
Regret to say nobody contacted me.
Rather I contacted Mr Dillep and was once again assured that he wuld come today. But like in the past for the last o many weeks, he didn't turn up.
Please suggest? Should I recommend others to go for CERA with this kind of after sales service and that too IMMEDIATLY AFTER THE PURCHASE OF THE PRODUCT.
PATHETIC AFTER SALES TEAM AND SERVICE.
I WILL KEEP ON SENDING COMPLAINTS TO YOUR COMPANY EVERYDAY TILL SUCH TIME MY WC HAS BEEN REPLACED AND MY REQUEST HAS BEEN ATTENDED TO.