[Resolved]  Chord Road Hospital, Bangalore — EXCESS AMOUNT CHARGED

This is with regard to the hospitalization of my wife Soumya. R, Registration No. 2600/09 between 22.07.2009 and 27.07.2009 for her delivery. I want to bring to your notice the following:

I was forced to take the semi-private ward. It should be at our discretion to choose what we want and not be thrusted choices.

Many medications were prescribed out of which many were not used. After further notice, I realized that the Drug House charged wrong amount. For a mere Rs. 65.00 (Chymoral Plus-10 tablets), they charged me Rs.189.00. Only after bringing it to their notice, they reimbursed to me. This was only one, which I noticed. What if all other medicines were charged falsely?

Under Pads were used unnecessarily. Clean ones were replaced without any meaning and we had to pay the price for it. Why should we for no reason to pay so much?

Dr. Vasanthi, promised me that the whole procedure would be over within Rs. 22, 000.00 but I have paid Rs.35, 000.00 for treatment and Rs.10, 000.00 for Medicines, almost double the cost!. I am very disappointed with Dr. Vasanthi too.

One Doctor named Dr. Veena Baindur apparently came to visit my wife but we were totally unaware of this and were charged Rs.2500.00 (Charges for Assistant ). When we had our consultant already coming, where is the need for an assistant & why should I pay for her?

Regarding NST Charges, to check heartbeat of Baby, Dr. Vasanthi clearly instructed your nurses that let the instrument run for one or two hours, but the instrument was running continuously and you have charged very expensive. She revealed that this process is not required for more than two hours and you have charged unreasonably.

We do not understand the Baby nursing charges and Baby care charges.

The Baby set and blanket charges were totally a waste. We never asked for it and that another waste of Rs. 600.00. You should inform us about everything and not take decisions on your own. The money we give you does not come easy and you are unduly making use our naiveté.

While getting the discharge summary, there were several errors. The Consultant signature was not there & her name itself was wrong. I wasted my time to rectify the mistakes. Every other Hospital makes arrangements for the Birth Certificate while here I was asked to go myself to Corporation to get the same. Is it not your duty to give it since you have charged very expensive for the treatment?

There must be some respect for people’s time and money. Only because of the good name the Hospital has, we chose to come here. But after this bad experience, what is the use of having such a name for the Hospital?

Dr. Vasanthi also revealed that, she did not get the amount that has printed on our final Bill. Who is to blame for this? If Doctors are not treated properly, will we be treated well by these Doctors?

Making use of those who come seeking for service are let down very badly. It is a shame on your part to treat consumers badly.

Please look into the matter and see to it that others in the Hospital and those to come are not treated like this and cheated this way.