[Resolved]  Complained Regarding IndiGo Airlines — How the flight could take off 30 minutes earlier by its mentioned time, by leaving 3 passengers

Address: Vadodara, Gujarat

From
Priti Kahar
Karelibaug,
Vadodara
390 018
Tel: 0-[protected] / 39.
[protected]@gmail.com

To
IndiGo
InterGlobe Aviation Limited ("IndiGo")
Tower C Global Business Park
Mehrauli-Gurgaon Road Gurgaon
Gurgaon 122002
Haryana, India
Phone: +[protected] / Fax: +[protected]
Phone:[protected], [protected]
Email: customer.[protected]@goindigo.in


Date: 20 March 2011


Re: Complained regarding IndiGo Airlines, Vadodara Customer service.

Dear Customer Service Manager,

I would like to bring to your notice that on, March 20, 2011 I BOOKED a TICKET FROM Vadodara to New Delhi. the booking reference number: X9LFBT.

I would like to address the concerned authority about the subject matter. I had a round booking of Indigo flights from Vadodara to New Delhi. The situation occurred during the boarding. I reached the counter at 09:12 hours, due to security check out side the airport and it's definitely beyond my control. The concerned persons at the counter made further delay with some unrelated arguments.

The members at the counter along with officer in charge:

Mr. Rakesh Salvi,
Ms, Janvi Desai and
Mr. Chintan Buch

were very rude, and not bothered to listen my request, there were 3 individual passengers, whom they refused to issue boarding pass, ware all reached at time. The staff members of Indigo Airlines behaved without any humanity and refused to help customers. The flight has not departed by that time, and the mentioned flight timings are 10:00am but the authorities ware mentioned that the flight had taken off at 09:30am.

How the flight could take off 30 minuets earlier by its mentioned time, by leaving 3 passengers? By asking this the Indigo members Janvi Desai mentioned - ‘its choice of our airline to take off when we wish’ All my time, money and energy had got wasted by requesting, It was a preplanned program, that I had to attained a Art Camp at Delhi by representing Gujarat Art and Artists.

The staff of your Indigo airlines had behaved ignorantly by putting me in to immense mental stress. I even asked them to provide feedback form, which was not kept there. I asked for complaint register to write my complied, which was also not there. They mentioned they don’t have such things. What kind of customer service is this which Indigo is provided? Finally they also refused to refund the money which I had spent. Staff of Indigo Airlines and the Asst Manager on duty refused to assist and help us in any way.

I asked them to give all 3 passengers a note, mentioning they cannot issue boarding pass. Finally they written as we reached at 09:20am which is a insult. and also written that the flight had takeoff at 09:30 and singed and stamped.

I would like you to take action and acknowledge my request as soon as possible, dear sir, madam, if I don’t get any response for my request, I will forward this issue to concerned authorities of media bulletins, press, radio and television. I hope you take my request positively.

Yours sincerely

Priti Kahar
Vadodara

Copy to:

• Corporate Headquarters - InterGlobe Enterprises Ltd
• InterGlobe Air Transport Ltd – Janpath, New Delhi.
• InterGlobe General Aviation - InterGlobe General Aviation Pvt. Ltd.
• InterGlobe Aviation Limited ("IndiGo") Head Office.Haryana.
• InterGlobe Air Transport Ltd - Empire Tower. Ahmedabad, Gujarat.
• Indian Consumer Complaints Forum.
• Mr. Rahul Bhatia, Managing Director - InterGlobe Enterprises Ltd.
• Mr. Rakesh Gangwal, founder member. Indigo airlines.
• Indigo customer relations.