Customer Care — carelessness and irresponsible

Address: Karnataka

Hi
My name is vasudha and i am unhappy with Vodaphone. from 23/09/2010 i am calling vodaphone customer care regarding refund of my money which they have deducted for GPRS service(70Rs). I am teling them that i haven't activated GPRS but yet they r saying i was using so i spoke to GPRS department they said it was activated for 5days and 1Re each day is deducted so remaining wil be refunded back. so i called complaints department and informed the same but they are saying they wont refund.they are not ready to listen but disconnected my call twice. I am trying to contact them from past 1week but they are not helping me. I am customer of Vodaphone from 7yrs and i am very much disappointed with their service.