Domino's Pizza — no delivery of Pizza on time and not returning of my money

Address:

Pune, Maharashtra

I order a pizza from Domino’s pizza Baner Road Pune on 18th September 2013 at 8:40 P.M.
The total cost of bill is 624 Rs. The payment is done through credit card.
My order number is 545. Domino’s Pizza promise they deliver pizza in 30 min,
after waiting for 40 min I didn’t receive my pizza, I call them they said it
take 1hr more. After waiting for 1 more hr . I try to call them pick the
call and disconnect it. I happen several times. After 3hrs they deliver pizza.
When I say I want to cancel my order, Pizza delivery boy agree on this because it’s too late delivery.
Another day I called them what about my refund, domino’s pizza person said
I will get my money in 7 working days.I follow them several time within the time period and they make false promise.
It’s almost 10 days but I didn’t got my refund.