[Resolved]  DTDC — extreme delay in courier-no point of escalation

Even i had the same issue. They are [censored]ing useless. I ordered a shipment through ebay and the seller sent the package through DTDC. The courier guy apparently came to my house but didn't even ring the bell and went back. Later in the evening i got a call stating that the courier guy came to my house and no one was there at home and he went back. I asked him why i wasn't even given a call and he said that the guy who came to deliver didn't have mobile phone. He then asked me to come pick it up myself. I told i am not free and he agreed to send it the next day. Haven't received it till date. And that Mother [censored]ers has mentioned that its been delivered to ME. Now am trying to claim it through ebay and tryin to convince that I havent received the shipment and they arent even responding. !! Go to HELL EBAY and DTDC. . . . !!!

My consignment no is F08555218 to be delivered at Khar 10th Road Mumbai. As per DTDC tracking, it had reached the DTDC VP office on 24th Oct. On 26th I was told by DTDC Khar Sanjay Manjrkar that I would get on 26th as the item has gone for desptach. I did not get it. Sunday was closed. Monday morning I called DTDTc Jhar office 65547720, with the great difficulty. It is really surprising to see when you cal them, they disconnect the line that theyy are not able to hear you. Aroun 1100am I was told by the staff that I would get by the noon. I called them at 3 00 pm, as the person has gone for delivery. Around 500 pm I spoke to Samjay [protected], who tole me that the docket number is wrong. I told him that I got it checked on the tracking, he simply disconnected the line. Now it is 100 pm, still it is pending for delivery.

God will save the customer as in a city like Mumbai, for delivery from VIle Parle to Khar takes a week !

Excellent service !

Laksman [protected]

Hi,
I had booked a DTDC courier through air on 23rd Sept. bearing docket no. D29066154. The material is needed in the destination immediately. Please do the needful.

Date of booking: 23rd September
Sender Address: Kanad Shankar Deb Barma
JP Nagar 6th Phase, Bangalore
Mob: [protected]

Receiver Address: Bijoy Deb Barma
Mission Compound, Arundhuti Nagar,
Agartala, Tripura(W)
799003
Mob: [protected]

It has been informed by your executive Mr. Zuber at your DTDC centre in JP Nagar (IG circle) that the material has not reached Kolkata still. How such a service is acceptable? Please understand that it is very critical and help immediately.

Regards
Kanad

I had a shipment from pune which was supposed to be a birthday gift to the reciever in bangalore. Its been 1 and a half month and the product is neither delivered nor returned. They played games like the reciever had refused it due to damage. When the fact was that they never even contacted the reciever and I know this because the phone number mentioned was mine itself. Now after so many escalations they have booked an RTO from bangalore and it seems laying in Pune branch since more than a week. There is no support received .. no on3 answers the call. The customer care gave the pune branch manager number ( Moumita ) and she never answers the call. The Dehuroad branch from where the shipment was shipped, they have no idea on what needs to be done. Please help.
Tracking : P48571649
Phon3 : [protected]