Claimed

DTDC Courier & Cargo Complaints & Reviews

www.dtdc.com

1

Updated: Mar 17, 2025

Complaints 11650

Resolved

1317

Unresolved

10333

So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to DTDC Courier & Cargo

Having problems with DTDC Courier & Cargo?

File a complaint and get it resolved by DTDC Courier & Cargo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Postal & Delivery Services

DTDC Courier & Cargo

Recently resolved complaints

View all complaints

About a package from dtdc

Non delivered items

Delivery not attempted

Most useful reviews

Not delivered RECEIVER NOT AVAILABLE-(CIR)) - Updated in tracking but no one called

dtdc courier not delivered (office closed or door lock - (cir)

consignment not delivered and has been redirected

Featured stories

Consignment B23035463 dtd 08.01.24.. Undelivered as on 19.01.24

Sending the item to wrong address instead of my address

Dtdc not delivered my goods..

DTDC Courier & Cargo reviews & complaints(11650)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Flat No.403, Krishna Kalp Apartment, Shree Swami Samarth Nagar, New DP Road, Katrap Road, Badlapur East 421503

A few days ago, on March 6, a courier of mine was coming from DTDC. I also received a message of 1 OTP from DTDC. But in the evening, the delivery person did not call me, did not ask for any OTP from me. The reason was given as the door was locked. I received the message of the same. When the message came, I was at home. When I contacted DTDC customer care, they told me that my courier would come the next day. And similarly, the next day,...

Helpful

Found this helpful?

Write a comment

Parcel booked pon 6th Jan and not delivered till today 15th Jan

Please be careful while choosing the courier service

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The parcel that was scheduled for delivery on the 9th has still not been delivered. Could you please escalate this matter or forward it to higher management? Additionally, will your team take responsibility if the parcel is damaged or its contents become stale? I kindly request a discount voucher or a refund as compensation for the delay.

Additionally, I am writing emails to the customer support everyday and there's hardly...

Helpful

Found this helpful?

Write a comment

Address: 6-78/1 Faqruddin colony Mannaekhelli Tq chitguppa & Dist Bidar-585227

Dear Sir/Madam,

I am writing to file a formal complaint regarding the delayed delivery of my parcel by DTDC Courier. The parcel, which was supposed to be delivered to me, was marked as "Out for Delivery" two days ago. However, despite the status update, I have still not received my parcel.

Here are the details of my complaint:

Tracking Number:D82643044
Order Number:7D[protected]
Expected...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Coimbatore

A parcel was sent from Coimbatore with destination within Coimbatore, on[protected]Saturday), to be delivered by[protected]Sunday), till today[protected], the consignment has not be delivered, the status shows out for delivery, the customer support has been contacted every day but still not delivered....

Helpful

Found this helpful?

Write a comment

Awb number -I35541256 The package has been sitting in neelmangala apex Banglore for 3 days and my delivery location is 400kms away from that location.I contacted the costumer service raised a complaint but didn't get any help from them....

Helpful

Found this helpful?

Write a comment

Address: Saltlake Kolkata

Last two days, I am getting the message that the item will be delivered today and put for delivery but till now no item was received.
Please do the needful as soon as possible. From Kolkata. The item was very important items and was not delivered till now...

Helpful

Found this helpful?

Write a comment

AWB/ Consignment number - H44731419 is showing that the order is delivered on 30/11/2024, but I haven't received the item yet. When I contacted the DTDC courier service regarding this matter, they are refusing the home delivery and asking me to collect the product from their office. As it was inconvenient for me to collect it from their office, I asked them to cancel the order and they refused that too stating that they already updated that...

Helpful

Found this helpful?

Write a comment

This mail is to write against the services provided by DTDC Courier & Cargo

i have no idea what kind of services are DTDC people providing
people in DTDC office are illiterate and extremely arrogant.

They have to delivery the courier with incorrect Pincode number . As soon i have noticed about the wrong pincode, raised the request to the DTDC for changing the pincode and delivery to the Correct address...

Helpful

Found this helpful?

Write a comment

My package was sent a month back on October 26th of 2024. Till this date there has not been an update. I have contacted the DTDC customer care multiple times yet all the time they were clueless about what was happening. I want a complete compensation from DTDC for the contents in the package which was expensive and the shipping fee and also the mental distress they have caused me. This is a serious issue as it happened because of the negligence...

Helpful

Found this helpful?

Write a comment

Address: Panaji Goa

The consignment no K43892504 was booked on the 14th and reached Panaji on the 18th. However, it has been sitting at the Panaji branch without any notification or further action to connect it to Ponda for delivery. This consignment is for business purposes and is extremely critical.

It is disappointing to witness such a lack of responsibility from the branch executives. What’s even more concerning is that, despite my efforts...

Helpful

Found this helpful?

Write a comment

Address: Hyderabad

The tracking number is 7x[protected]; showing as delivered but that is fake. Called the customer service several times and one insisted that it has been delivered and the other said that it will be delivered as soon as possible. The building has CCTV and it should be easy to verify. They have send me an SMS with an OTP but so far nobody has asked for the OTP. How the item can be delivered without OTP?...

Helpful

Found this helpful?

Write a comment

DTDC worst service I have ever seen customer service executive is useless, It's been 3days yet my parcel is not been delivered, every night by8pm they make update UAT ATTEMPT FAILED. Customer service executive is not providing the delivery details but by sharp 7pm they are winding off simply they say parcel is been out for delivery they will deliver before 8.30 but by 8pm they update Attempt Failed. I required my parcel I urgent basis...

Helpful

Found this helpful?

Write a comment

Hi

I have not received my package from DTDC but DTDC status showing delivered this is not fair how can you mark delivered where it is not actually delivered to customer. Please deliver the package soon

Sharing tracking number for your reference

Tracking number: 7D[protected]...

Helpful

Found this helpful?

Write a comment

Address: DTDC dombivali

I had couriered one item and it was supposed to deliver from Mumbai to Odisha Dhenkanal. At the DTDC courier office, they checked the pin code and confirmed the pincode that service is available. After few days, came to know, service is not available. It was one important item which did not deliver at right time and it returned back to me.

Such pathetic service DTDC is that people should boycott this courier....

Helpful

Found this helpful?

Write a comment

Address: 9-3-10/2 Opp. Automotive, 530013, Maddilapalem, Visakhapatnam, Andhra Pradesh 530013, Visakhapatnam, Andhra Pradesh

THIS IS THE SIXTH TIME THIS HAS HAPPENED TO ME FROM DTDC . My AWB number is Z49915495 I’ve got off a call from the DTDC OFFICE RECEPTION to enquire about how long will it take to get my documents delivered as the status shows out for delivery from 6 am today. The personnel asked my name and contact details and forwarded the call to the delivery agent who “just happened to be there” . I wanted to know if the docs will be delivered by...

Helpful

Found this helpful?

Write a comment

Address: New Delhi (110049)

A parcel with tracking ID D08791818 was sent from Kolkata to Delhi (110049), and it was supposed to be delivered today (26/09/2024). I was home all day, yet no one came for the delivery. However, the status now shows "OFFICE CLOSED/DOOR LOCKED." My contact information was provided, but I didn’t receive any call to confirm this issue. How come they are showing false status when they didn't even try to reach out to me? I need my parcel delivered...

Helpful

Found this helpful?

Write a comment

I had sent the package on 9th Sep from Hyderabad to Mumbai. I was given to understand that the parcel would reach in 3 to 4 days' time. Even today, the package has not been received by the party. The AWB is H49183229. Your website says the package is at Sakinaka for 3 days. It could not be delivered to the final destination which is 10 minute drive from your sakinaka office. Pls resolve this immediately...

Helpful

Found this helpful?

Write a comment

We shipped a parcel from Gurugram, Haryana India with AMB :F32323723 on 13th August 2024. It was supposed to be delivered at Faridabad, Haryana, India. DTDC showed on 16th August 2024 that the parcel has been delivered successfully. When we complained that it has not been delivered, they could not even produce the receiver's signature and told us that we will investigate and comeback on whereabouts of the parcel. Since then we have been given...

Helpful

Found this helpful?

Write a comment

I hope this message finds you well. I am writing to express my deep dissatisfaction with the service provided by your vikaspuri, new delhi branch (110018), and to bring this matter to the attention of your ceo and director, as it severely tarnishes dtdc’s reputation.

On 13th august 2024, my wife, who is a doctor, visited the vikaspuri branch to courier essential medicine to a patient in manesar (122052). We were assured that...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR