Easy Cabs Bangalore — Poor service

Address: Karnataka

I Booked an easy cab to go from White field to RT nagar at 16:44pm today.The pick up time was 18.30. The company sent me an sms with my booking ID.
I should have recvd the drivers details 30mins prior to the pick up time at 18:00 but at 18:16 i instead recieve an sms saying that cabs werent available in my area and so the request could not be processed.
On calling the call centre the executives have only mouthed" we are sorry for the inconvenience" like trained, enslaved parrots.One of the executives even disconnected the call under the pretext of putting me on hold to find another cab.
After calling again and asking for a senior who is also incapable of saying anything other that "We are sorry for the inconvenience" and saying she will lodge a complaint, im stuck without a cab trying to go 20kms from an area where autos or other modes of transport are not available.
This isnt the first time easy cabs has left me with a sour experience. On an earlier occassion, they sent a can driver who could not speak any other language except kannada.
Unfortunately for locals, there are people who come from outside the state and do not speak the native tongue, just as the state locals go outside and cannot speak that local language.
The driver wasnt able to come to a known landmark like Majestic bus stand and he had kept me standing for over one hour.
I think this service is pathetic and customers dont mean anything. ABsolutely pathetic