| Address: Mumbai City, Maharashtra |
Had booked a taxi thro EASY CAB Call Centre on 18th July. The pickup was scheduled at 04.15 AM in the morning since i had an early morning flight to catch from the domestic airport. The call centre exec. also informed me that i will have to pay 200/- INR for the journey (meru charges me 120/- for the same distance) but since it was early morning, i didn't mind paying extra. Got a confirmation sms with cab / driver details in the morning as indicated. However at 3.45 am, the driver called me to check the pickup point. When the chap realized that i stay in khar which is not far off from the airport, he started cribbing and refused to pick me up saying that such a short distance is not profitable - infact he had the nerve to tell me to call centre and ask for another cab. I promptly rung up the call centre at 4 am to complain - they only apologized and could just do nothing against the errant driver and also could not arrange for an alternative - eventually i had to manage on my own at such an unearthly hour. Its sad to realize that neither the Easy Cab Service centre cares about customers neither do their drivers - the attitude and professionalism is no different that the regular taxiwallas. If a cab service cannot stick to its commitments and has no control over drivers, it has no business to be in that field. Moreover this is not the 1st time that i had this experience with EASY CABS - twice earlier, they confirmed a cab pickup and cancelled it just 30 mins before the scheduled departure in the guise of technical issue (it can't be for any other reason but the short distance) ...
So i[censored] plan to use an EASY CAB, Beware of the pathetic service !!! Was this information helpful? | 
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