[Resolved] Etihad Airways — Laptop/Mobiles stolen from main luggage

[Resolved] Etihad Airways — Laptop/Mobiles stolen from main luggage

V Venkat Annasasmy from Chennai, Tamil Nadu Mar 15, 2009

It was very bad day today and I hope it will going to put Etihad Airways Brand in trouble. I travelled from Dublin - Chennai on Etihad airways and arrived Chennai on 13/March/09. In the Chennai airport I was told by the Etihad employee that my main luggage was not arrived and it will come in the next flight from Abu Dhabi. I got endorsement from the Customs Officer for the main luggage and lodged complaint to Etihad. As they promised, the lugagge was delivered to my Chennai residence. In was shocked when I noticed that my brand new Sony Laptop, two new mobile phones have stolen. I was further shocked to hear from the Manager of Chennai Etihad Airways (baggage), that "It is not their responsibilities'. I talked to Abu-Dhabi head office and waiting some response from them hopefully. My sincere advise to customers is please don't ever try to travel on Etihad Airways. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Madhav Nisal

from Bengaluru, Karnataka

Mar 23, 2009

Hi I to have complaint regarding my luggage in my bag. I travelled from Newyork to Mumbai on 21nd March. When I reached Mumbai I found that my luggage in the cargo bag was tampared. I found that my sony handy and charger for laptop is stolen. Is there a way I can complaint? My luaggage ref number is 3QFQUN /SEQ NR 038

bhavesh0510

from Panipat, Haryana

Oct 10, 2009

Hi,

Did you get your laptop back? Someone stolen my laptop from my car yesterday within 5 minutes of duration. They broke the glass window of the back door and picked the laptop from there. I am at a huge loss because it contains all my personal and business information. You can say.. they have not stolen my laptop but my mind.. I lost everything !!

Do let me know if you got your laptop back..

Joseph Thomas

Feb 2, 2010

we have a horrible experience, My wife and son travelled on etihad airline from New york to cochin on 28th Jan 2010, she was suppose to travel on Kuwait airline but due to the delay in connecting flight, she traveled on etihad airways. she got her luggage after two days only. The shocking thing was all the three luggage was opened and almost everything was stolen. they took even my son's diapers and used creams. give compliant to airline and the response was very bad. we lost many invaluable things and I don't know how to express my feelings... really horrible