Etihad Airways Complaints & Reviews

I along with my family took a flight from Toronto to New Delhi via Abu Dhabi on 9th May 2024, flight no EY140 and EY 218.

Our ordeal started right after boarding completed before time. 20 min after the departure time of the flight, the captain announced that we need to go back to stands (wow!) due to technical issues. (Wonder why this technical check wasn't done before boarding the passengers?). Again we kept on sitting in...

Hi,
I was travelling to Melbourne to Ahmedabad by Etihad Airways.
During this flight the Air hostess served me spoiled/ Stale food. I had 3-4 spoon out of it and it was bad in taste and very sticky, so i checked closely and smell it. I also noticed its smells terrible sour smell, slimy texture. which was showing that food is stale since 3-4 days. which is an indicator that there's too much moisture and it could harbor bad bacteria.br...

Automated refund 607 [protected] 3 int etihad airways
airline etihad airways 08aug23 web post book redem
passenger name tambe/manasi kedar ms india in...

Baggage tag number [protected]
Complain number AUHY28348
Claim number[protected]...

This is in reference to a flight booking with Etihad Airways and the consequent malicious practice of Etihad in not honouring their terms, resulting in huge losses to me.

In August 2021, I had booked a business class flight with Etihad Airways from Delhi- Toronto for INR 1.51 Lakhs booking reference LIYZFX. At the time of booking the flight I was informed by Ms. Khatija at customer service that upon cancellation of this flight,...

This is in reference to a flight booking with Etihad Airways and the consequent malicious practice of Etihad in honouring their terms, resulting in huge losses to me.

In August 2021, I had booked a business class flight with Etihad Airways from Delhi- Toronto for INR 1.51 Lakhs. At the time of booking the flight I was informed by Ms. Khatija at customer service that upon cancellation of this flight, I will receive the entire...

I had applied online for Visa - Single Entry - Short Stay Tourist on 13 November 2021 and made a payment of 361.26 AED.

However, the visa was not approved (Rejection email from ICA Smart System Services attached)
Sent email to Etihad Airways but got no reply.

The Visa Application through Etihad Airways with payment details is attached.

Requesting for the refund of the Visa Fees....

I had booked a ticket from Chennai to Dublin for the 13th of August. It was scheduled for 4th September - EZWPVX. You guys canceled my ticket on 31st August with a mere email. You gave me a few funny reasons while other flights via the same route were not canceled. Because of your last-minute cancellation, I had to almost pay double the amount and book my ticket via a different airline.
Until today I have not received my flight booking...

Hi,

I originally booked a flight ticket on the 8th December from Bangalore to Cairo on Skyscanner.com. The airline(Etihad) cancelled the flight and rescheduled it to 10th december. When I approached the travel agent (Bravofly/lastminute) the only option they gave me was a refund option (even though I requested for an alternate flight) which I refused. I decided to fly on the 10th. Recently I went on Skyscanner website and...

I have booked a ticket for my daughter ISHITA MALLIK through Etihad Airways Customer care vide PNR ZOJUMG from India to Toronto YYZ for 19th April 2021. I booked the ticket through Etihad customer care directly and paid Rs.58, 639/- through ICICI bank transfer. Unfortunately the flight got cancelled for travel ban due to Covid pandemic situation and I initiated a refund on 11th April 2021 through Etihad customer care. They asked me to wait...

My PNR NO is UQQYKI and e ticket no[protected]. I and my wife were to travel to Amsterdam on 10th Sept morning via Abu Dhabi. YESTERDAY ie 07 Sept evening while checking my ticket I found my ticket from Mumbai to Amsterdam missing from my itenary and to top it neither the Airline or the travel agent informed me. On extensive enquiry initially I was told that the flight was cancelled(I am a Pilot and hold CHPL 447)but later was told that...

I hold an open ticket from Mumbai to Washington DC return, which has been converted to open ticket due to travel ban from India to US. I now want to cancel this ticket as the travel ban continues and i cannot hold an open ticket indefintely.
I am trying to contact toll free number for past 15 days everyday - no response.
Manage my booking section on website does not work
complaints on twitter and facebook have been ignored...

I have booked the tickets. After one day I have some transit VISA issue, so requested for cancellation. I have called several times but the Etihad consultant rejects my request, giving the excuse of my ticket was not eligible for a refund.

Even after showing the proof of my ticket eligibility for a refund they simply ignored it.

Therefore please do travel with Etihad airline. All they mentioned on the website...

I booked 4 return tikets on Etihad airlines for August 13th from Thiruvanathapuram to Chicago. My booking number was FNBYBK and confirmed tiket with seat numbers. The seats were alloted on flights numbers EY273 (TRV-AUH) and EY151 (AUH-ORD). On August 5th Etihad informed that the flight EY273 has been cancelled. The same day UAE uplifted the travel ban from India. We contacted Etihad airlines and they said we will get priority whenever the...

The airways are frequently cancelling my flights bengaluru to jeddah
from the past three months but now they are not issuing the confirmation when the flights are travelling, and now they are charging more money for rebooking...

Hello,
I am a frequent traveller to europe on business purpose. This time i preferred etihad airlines for my travel, which very much regretting and frustrating. While travelling from india to frankfurt, i was asked to postpone my travel to next day due to over booking. Some how didnt happen because i did not accept to change my plan. While return back to india, at abudabhi ethad team denied my boarding. I have well planned and booked...

Every year i experience issues with baggage (Either missing or damaged) but this year etihad went a step ahead and i have several expensive items missing from my checked in baggage. I've submitted complaint but from my past experience i know that they'll hardly do anything. I'm a gold member but my return flight will be the last time i'm flying with etihad. I'm heart broken because those were special gifts for my brothers, school teacher...

Hi team,
It is with great regret and hurt i am raising this complaint. I had a flight from bangalore to dublin on 1st jan 2019 and i had called to enquire about excess baggage and a call back was arranged and i paid for excess 5 kgs at rs. 11715. At the check in desk, they said my bag cannot weigh more than 32 kgs (It was 36.5 kgs) and said i could shift to the hand luggage since i have already paid and check in that as well. So,...

I have traveled from malpensa (Italy) to pune (India) on 25th oct by etihad airline. Below are my flight details
Ticket number -589 -[protected]
Airline pnr - ipvjyx

I was travelling with two check in bags, first one with 29.9 kg & second one was with 14.8 kg, as per airline policy below economy baggage limit was 30 kg, so my first bag was as per the required airline limit.

For second baggage, since...

Dear agent .

STOP playing with customer

Check it out how you repair this bag putting aluminum rods inside the bag and this is your service .
I traveled on 3rd of this month and today is 25th and you guys still playing with me .

Since the 3rd of September 2018 you're trying to play with me but stop playing with me.
Shame on your service if you are repairing the bag like this shame...

Hi,
My brother mr chandrasekar along with his family members booked to rome from chennai via bangalore/abu dhabi on 29 august.in etihad airways
Flight 9w0876-29/ey0237-30/ey0085-30
Number of bags 1
Ticket number[protected]
Tag 9w003724

Where as the check in bag was not received in rome airport.
The official confirmed to send it to hotel address but no updates were received in the...

I booked 2 etihad tickets for my children. Reference # ey/lluzli. It is from hyderabad to toronto via abu dhabi (1 stop). They are flying today 29 aug 2018. At airport the boarding passes were given late as there was some problem with the machine. They were told that these re the boarding passes from hyderabad to toronto. Later, at securtiy when they checked the boarding passes it was from hyderabad to toronto via abu dhabi (And dublin)....

Hi,

I was travelling to business trip from Pune to Dublin on 1st July.

Etihad Airways missed my baggage in Abu Dabhi and it was delivered to me after to days . When i received my bag it was sevierly damaged and all contents were spilled all over place in spite of marking baggage as Fragile.

Not i am in Dublin and trying to reach Etihad team via mail or phone but they are not responding....

Pathetic disappointed service by etihad airways
Booked 3 ticket online on 23rd june 2018, booking ref : kuyjjp,

I have entered every passenger details very carefully, when i checked ticket received on my email, my daughter last is showing incorrect, when i called customer care number [protected] they said you have to pay 7000 for my daughter name correction
Is this only because of cheaper ticket i booked through...

I have booked my return flight to india from london for 3rd march 2018 so that i could reach on 4th march 2018 and for these particular dates, i have not just paid additional cancellation charges for this also preponed my plan because of some urgent work at work place.

I supposed to reach delhi on 4th march 2018 at 1:10 pm, but my flight from london delayed more than an hour (Attaching the details of boarding pass for your...

On 10th may 3 pm, i had flight from london to india from lhr, reached airport by 10.30am, asked us to wait 30 min, 1 hour no response, after i went to check informed flight is canceld, we will let u know till then enjoy with 10 pound voucher, get just small snack in london world's busiest airport, got to know flight rescheduled for 8.45 pm. Doing nothing just i have to wait, no lounge or any other service, after boarding 8.45 pm, reached...

Dear sir,

I have made booking for etihad air ticket and received following message from citrus :
Hello!

Your transaction with etihad airways using citrus was successful!

Merchant order number: 000000810314003189920000100001
Citrus reference number: [protected]
Order amount: 15384.00 inr
Transaction date & time: may 01, 2018 12:45:27 am

But after payment...

I had booked two return tickets from kochi to washington dc dullas (Iad) on 31/3/2018. On ward journey on 9th of may 18 and return journey on 9th of july, 18. The cost of tickets for two persons being rs. 1, 59, 794/- has been debited to my account with central bank of india, changanacherry, india, on 31st march itself. I have not so far received the confirmation of the tickets, or email message confirming the bookings, please look into the...

Dear sir/madam, please be informing you that i was recently flying to kozhikode from (Jeddah), via (Abu dhabi) on flight (Ey 312) & (Ey 250) respectively, which arrived (26/january/2018) at (03:25) at (Kozhikode airport). Please find attached images of my damage language, its carrying handle is damaged separately as two parts, while you are handling time, i enclose here my travel documents, i kindly requesting you to please consider your...

I flew by etihad airways ey1537 departing from helsinki at 14.10 pm on 7 january 2016 and travelling to pakistan lahore scheduled to be there at 13.50 pm on 8 january 2016. I suffered denied boarding, no meals or accommodation under regulation ec261/2004, and lost luggage at the end of my journey. I received property irregularity report at lahore and sent a claim to [protected]@etihad. Ae and [protected]@etihad. Ae back in january 2016. No...