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We had the same experience at Concorde Motors, Bangalore, managed by Mr.Hemanth SR a most unhelpful and inaccessible manager. They have found an easy escape in blaming Fiat policies for everything (but they have nothing in written from Fiat to confirm this) and charge extra for accessories and replacements. Fiat is more at fault because they don't take any action against such dealers. I think the Tata-Fiat JV must have a clause that they will allow Fiat customers to be fleeced, or the JV is off!
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FCA India Automobiles Private Limited, Benefice, 2rd Floor, Mathuradas Mill Compound, Lower Parel (W), Mumbai, Maharashtra, India - 400013