[Resolved]  Fiat Grande Punto Active Diesel — worst service by tata service centre

I have purchased one fiat grande punto active diesel from RD MOTORS calcutta on the year of 2011. After The 1st schedule service at 3000 km i visited the showroom after reaching 10000 km i have noticed that engine oil is below the level of the gauge i requested top up, and the same was done and also the air filter was changed by the RD Motors service centre. Thereafter i again visited at 14 350 km for scheduled 2nd service and after the service team received my car they advised for decarbonisation of my engine as directed by fiat india. I agreed to the advice .. i had no idea about the decarbonisation process. they changed the oil / fuel filter and once again they changed the air filter , and after the scheduled time they informed me that everything is done. then they pushed the car for exterior wash by foam and charged Rs 200 for that. and after some few 3 hours of that i got back my car , noticed that no water service done. only some rubbing by wet cloth the car outer body was same not cleaned and with service related black stains and spots all over its body , i complained repeatedly but without paying any heed the service centre charged RS - 7227 from me and said service is done with utmost care and there shdnot have been any complain. I further noticed that the decarbonisation process is nothing but a hoax .. putting some chemical in the fuel tank which i didn't see whether they put it in my tank or not and for the same they charged Rs 1399 , and when i asked they said they have poured de carbonising chemical in fuel tank and it will be done accordingly , means decarbonisation will be done while i run the car.. but i dnt have any idea whether FIAT prescribes any thing like this . So my complain is tata service are just worthless cant handle fiat cars properly, whenever the service personnel's opens any rubber item in the fiat cars they lost the rubber caps small items covers of screws and other small caps . if i bring notice they said those are small plastic items cant be replaced .. as they are not available. my question is that we-purchase fiat cars not tata cars .. so why should we give our cars to the most worthless service personnel's of the tata service centres, who doesn't know how to handle fiat cars, i dont know when and where i get my problems solved but without proper service i am afraid that i have to sale off my car for another new one as am not at all satisfied with the service so provided by the tata service providers,

jayanta kumar sanyal

my car registration noWB 26 R 5316