| Address: Gwalior, Madhya Pradesh |
Dear Sir,
Why people purchase a good Branded Car, the answer is obviously.....Reliability, Safety, Mechanical Integrity, Less maintenance, Good mileage, Overall maintenance cost less, Human Comfort while traveling and Durability.
I purchased a Fiat Linea Emotion Pk -Diesel car Registration number MP07 CC 2175, Engine No. 0096018 & chasis No. MCA11031B09019255FNZ dated 15th September 2010 on the name of my grand father Dr. B. M. Gaur on the basis of the above parameters.
The experiences what I have gathered since from booking of my car to delivery of my car is sharing with you all for your ready reference and future improvement from your part. My car age is only five months. However, you will be shocked to know my experiences with the new purchased car as follows:
I purchased my car in the month of September '10 from A. S. Motor- Gwalior.
Within 1 month (12TH SEP. 2010 ) of purchase my car started developing problems.
1st, 12TH SEP. 2010 the car did not start when it was kept in the garage of my house for 2 days. When we reported the same to the dealer, he said that that we need to take out the battery from the car and charge it from outside and bring it to the workshop. We took pains and got the battery charged from outside and took it to the workshop. Then the car was in the workshop for 5 days after which he returned it to us saying that the problem has been resolved. I also locked the request on customer care with complaint ID 1-[protected] dated 12/10/2010
The same problem happened again 15 days after dated 30th October 2010 the previous incident. We repeated the same procedure again. The dealer then gave it to us in writing that the problem has been resolved once and for all and if this issue arises again they would send an engineers at our premise and get it resolved from his end. I also locked the request on customer care with complaint ID[protected] dated 30/10/2010
Again after 15-20 days 18th November 2010 the same problem cropped up again. The dealer sent his engg as promised found the same problem. They took the car with themselves, got the battery checked by sending it to the manufacturer. The battery was found OK. The problem was then with the Alternator as per them which they changed from their end. Again we took back our car.
To our surprise the same problem happened again after 2 month. The dealer again sent the engineers and took the car to the workshop, again has performed the same procedure as earlier. The car is in the workshop since 25th Feb 2011. When they asked us to come and pick up the car today – 3rd March 2011 as the problem had been resolved, to our surprise the car did not start at the workshop itself.
Now they again need some more time to resolve the issue. In the meantime we have contacted all your Senior workshop manager, Mr. Ram Niwas Singh, Workshop head, Mr. Prashant shukla, Regional Officer Mr. Kshitesh ([protected] ) and Regional Heads, Mr. saurabh ([protected] ) for the same but no one has a clue about what is happening. The excuses that they have used to explain me are not even explicable in this mail.
I was skeptical about buying your product as most people complain about it but I had never imagined that FIAT is such a Company where no one knows what is happening. Everyone is whiling away their time with false commitments.
The harassment that I have gone through has convinced me that your company has no clue about what customer satisfaction is.
I sincerely request you to please help me getting the problem resolved once and for all so that atleast I can use the car which I have purchased through my hard earned money. I just want my problem resolved once and for all after which I do not want to even think about ever using any other vehicle from FIAT in my life. If given an option I would request you to kindly return my money if you can or replace my car.
I hope writing in to you has some value and not just a waste of time.
Regards
Vikram Gaur
[protected]
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