[Resolved]  Fiat India — Mis-Commitment about the availability of Punto

hpcl-diesel — no stock of diesel

we want to give a complaint against HPCL at MURTHY SERVICE STATION 11/2 hormavur main road banaswad,krishnaraja puram bangalore.
The reason for us to write this complaint against HPCL is because we are not satisfied.We are not getting petrol or diesel in this service station.So we wanted to find out what is the problem between HPCL and the service station.
Finally they said that HPCL is not supplying petrol and diesel.we find it very difficult to get petrol in our area.
The residents of this area find it very difficult to get the petrol.Please do look into this issue and do solve our problem that we all are facing.

R.Manohar
my id is [protected]@yahoo.com
please solve this problem and reply to me soon as possible.

Re: Complaint to be addressed before Budget **Fiat India Automobiles Ltd & TaTa Motors Ltd* **Urgent & Critical
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FROM:

Shatrujeet Singh

TO:

arij.[protected]@tatamotors.com
rahul.[protected]@tatamotors.com
florina.[protected]@tata-bss.com
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Message flagged
Thursday, March 15, 2012 10:00 PM
Dear Mr Rahul Jain & Mr Arij Shoeb,

With ref. to the trail email, today I have visited the dealership - Dhingra Motors and came to know that one Punto-2012 90 HP Diesel (Exotic Red Color) is available in stock in Pune. Therefore, request you to get it billed for me as agreed by Dhingra Motors on 13 March 2012. Please let you know that I won't be able to bear the price hike post Budget. I am sure, if you are on the verge of resolving my complaint. The Sales Manager @ Dhingra Motors was appreciating your efforts for the same. Hope you will able to respond positively by tomorrow afternoon. Please help me. I will be highly obliged to you.

Thanks in Anticipation.

Best Regards,
Shatrujeet Singh
M : [protected], [protected]
"Smile is a curve that can set a lot of things Straight"

From: Shatrujeet Singh <[protected]@yahoo.com>
To: arij.[protected]@tatamotors.com; rahul.[protected]@tatamotors.com; florina.[protected]@tata-bss.com; [protected]@tatamotors.com
Sent: Thursday, March 15, 2012 5:56 PM
Subject: FW: Complaint to be addressed before Budget **Fiat India Automobiles Ltd & TaTa Motors Ltd* **Urgent & Critical


Dear Sir / Madam,

Please revert. Waiting for your response. No call recieved from you so far??

Thanks & Best Regards,
Shatrujeet Singh
# [protected]

----Forwarded Message----
From: [protected]@yahoo.com
To: arij.[protected]@tatamotors.com, rahul.[protected]@tatamotors.com
Cc: florina.[protected]@tata-bss.com, [protected]@tatamotors.com
Sent: Thu, Mar 15, 2012 12:35 PM IST
Subject: FW: Complaint to be addressed before Budget **Fiat India Automobiles Ltd & TaTa Motors Ltd* **Urgent & Critical


Dear Mr Arij Shoeb,

As per the appended email & our telephonic discussion yesterday, Pls spare some time to address my complaint regarding issues in the billing of a Punto-2012 90HP Diesel Exotic Red Color for me. Request u get it billed @ price agreed by Dhingra Motors on 13 March 2012 because I will not be able to bear the price hike post Budget. I am sure, if you are on to resolve this issue by heart, you'll be successful. Thanks in Anticipation.
[protected]------
Dear Mr Rahul Jain,

Request your intervention to get the timely billing for the same.
[protected]------
Expecting a timely resolution from both of you & Management of Dhingra Motors. Hope you will revert with a positive reply by today EOD. Please help me if you really care about your customers. I will be highly obliged to you.

Best Regards,
Shatrujeet Singh
# [protected]


----Forwarded Message----
From: [protected]@yahoo.com
To: florina.[protected]@tata-bss.com, [protected]@tatamotors.com
Cc: shatrujeet.[protected]@hdfcbank.com
Sent: Thu 15 Mar, 2012 10:59 AM IST
Subject: Complaint to be addressed before Budget **Fiat India Automobiles Ltd & TaTa Motors Ltd* **Urgent & Critical

Dear Sir / Madam,


After a long follow up with Fiat Punto Dealer - Dhingra Motors,
Gurgaon, I finally booked a Punto-2012 90HP in Exotic Red Color on 13 March
2012.

Now they are saying that the car is not being manufactured at Fiat
India' Pune unit as of now. They did not share this information at the time of booking. Initially when they said that they will immediately bill my car on my name by 14 March 2012.


But now when deal has been finalized between them & me. They say that Fiat manufactures only 1 or 2 cars in a day due to which they can not bill the car on my name. I think that is a highly invalid justification for your internal logistics issues. Fiat India is surely not a pigmy company who would deliver only 1 or 2 cars in a day.


Post budget the prices are due to increase and I do
not want to suffer due to this internal problem of FIAT. I desperately wants some one from the Senior Management of the Fiat India or Dhingra Motors Gurgaon to take a quick & timely action (before the price hike) on this complaint so that I can get my desired car on the price agreed by them at the time of booking.


Please note that I have nothing against the dealership but I want some one from the Senior Management of the Fiat India or Dhingra Motors Gurgaon to address my complaint positively before price hike. Please help me if you really care about your customers. I will be highly obliged.

Best Regards,
Shatrujeet Singh

M : [protected]
"Smile is a curve that can set a lot of things Straight"

The complaint got resolved as of now. Desired Action taken by Fiat Management. Will update the correct status post receiving the delivery of the car.