| Address: Jalandhar, Punjab |
Sir
i have purchased a Fiat Linea Car in September 2009 and have availed the extended warranty at that time.
as of today my car has done mileage of 48000 kms and i have faced the spare part problem quite frequently and now i am regretting my decision to buy a Fiat Car.
couple of days back the AC of the car stopped working and i had to visit their Service Centre located near me - Cargo Motors Ltd, BSF chowk Jalandhar , they checked the vehicle and took about 3-4 hours, they didnt bothered to call me and inform me of the problem in the car and after calling at all their numbers for half an hour the service guy informed me that the AC's High pressure pipe has busted and they will require to change it , but that is not currently available and will take atleast 15 days for the replacement.
on inquiring about the part being covered in extended warranty they informed that they cannot comment on that unless they receive the part and give exact amount of the part to claim the extended warranty.
What they have quoted me is Rs 2800/- (two thousand eight hundred ) for The pipe and Rs 2000/- ( two thousand ) for AC gas as the gas was leaked due to the damaged pipe.
upon asking them that it was not my fault that the pipe got damaged and leaked the Gas , why should i bear the Rs 2000 for replacement of Gas, there was no satisfactory answer by them.
Also , everyone is very well aware of the current weather conditions in Punjab right now and it is not possible to drive the car without AC these days, how am I suppose to drive this car with AC not working. i have purchased the Car for Rs 8.00 lacs and the service they are providing is not 1% worth of the car value. I dont have any spare cars in my family which i can use for my daily work and in current situation i am regretting my very decision to have bought this car.
I am very well aware that i can get the AC fixed from workshops other than the authorised ones at 50% less but the Service centre has clearly mentioned that if i did so my extended warranty will be voided.
i am currently in no position to take the decision and it is very hard for me to daily work due to non-working of AC.
I would request you to kindly contact FIAT car company and inform them to resolve this issue at the earliest.
thanks and regards
Ranvir Singh
172 gtb avenue
Jalandhar
ph-[protected]
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