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Fiat Linea car — car boot than 3 weeks lock defective for more
My fiat lineaold me car boot lock is defective since last three weeks. The service center told me that they than tve placed order on the company. It is more than three weeks that i don't have a boot lock and i cannot take the car in public places. It is just about 01 year old car and the lock is supposed to be changed under warranty. I have complained on Fiat web site but yet to receive any reply.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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170
+91 22 3946 2600
FCA India Automobiles Private Limited, Benefice, 2rd Floor, Mathuradas Mill Compound, Lower Parel (W), Mumbai, Maharashtra, India - 400013
Fiat Linea car — Service problem
Situation at 12/03/2010 at 10.00 PMI sent my car on 08/03/2010 for maintenance of my Fiat Linea car in Fortune morors. I received a call from MR sawant, Manager ( May be body shop ) at around 5.45 PM that my car is ready. I told him that i am from Dahanu, which is more than 100 km from Thane and if i send my driver to fortune cars it will take at least 3 hrs, so my driver will come at around 9 PM, Mr Sawant assured me that I will get my car at that time. So on this commitment I send my driver from dahanu at around 6.15 PM to thane, Fotune motors. My driver reached at Fortune motors at 9.05 Pm, but Mr Sawant left without informing me ( customer). At 9.10 PM my driver ranged me to inform that no officer is available at Fortume motors, so my car will not get. Then i rang to Mr Sawant, but, he reply me very rudely maner ( Tumko job hi karana hai karo, mai kuch bhi karne wala nahi) and he cut the phone.
I was in a very terrible situation that my driver is waiting at Fortune motors at now 10.00 pm for my car and he has all the way came from Dahanu and it is very difficult for him to go back to Dahanu and he has no relative at thane to stay.
Hence this is a matter of great concern that because of bad response of Mr Sawant I suffer a lot.
But then I rang to Mr Rohan, ( to whose I contacted before sending my car to Fortune), he replied me in very good manner. He assured me to send my car at his risk and cost and I was so pleased to hear such words from this gentleman.
So action is to be taken on Mr Sawant for the in convenience happened to me as well as to my driver and I don’t know weather Fortune Motors will send my car by their drivers or not.