[Resolved]  Fiat Linea — Unethical practices by Fiat workshop

Address: Ahmedabad, Gujarat

Dear Sir,

It is disheartening to inform you that we have faced so much trouble since over two months due to late, careless responses and ever rising money estimates from FIAT workshop, Cargo motors. If it were any other company than TATA, the pride of India and wellknown for ethical practices, we wouldn’t have got shocked.
Two months back due to some fault in the machine, we faced problem in driving the car. We handed the car FIAT LINEA (GJ 1 KA 2340) to Cargo motors, an authentic FIAT service centre for getting it repaired on 25th July. We were given quotation of 35,000-40,000 to repair the machines. It is visible from job order from workshop and a copy is attached for your reference. And now total estimate is over 1,25,000/- and that too without commitment that car will be ok after all repairs. Since last 2 months they are communicating new problem every 15 days. We are layman and don’t understand technical details but we understand that our car is there since 2 months and doubt that further damage is caused by workshop people only. Our complaint is-
1) We were told that the car will be delivered in a week but we received the first response from the service centre several days after a week.
2) When the car was taken on a test drive by Vraj Mehta, the Advice Manager of Cargo Motors, the machine was not yet repaired properly and was catching heat quickly which caused further delay.
3) We were asked to spend approximately 50,000 more on servicing.
Sir, we have been calling the service centre every two days to know whether the car is repaired or not and there is no responsible reply from their side.
We have lost our trust from your service centre. If the trained engineers of TATA motors cannot give us the exact quotationfrom whom else should we expect it? And how can we trust that they haven’t tickled with the original machinery of the car since the car is with them since last two months and they are denying the delivery?
Besides that, whenever we ask the manager that does he guarantee that there will be no problem in the machine once it gets repaired, he refuses to commit each time.
Right now, we are left with the feeling that our car is kidnapped and the service centre is asking us to pay ransom to relieve it and that too without guarantee that car would be delivered in all right condition. And you would be surprised to know that workshop people never cared to call us. They are assured because our car is with them.
Since last two months, we have lost 32,000 rs extra due to careless behaviour of the service centre heads. We have paid chauffer his salary of three months even without having car with us as it will be unethical to retrench him due to mistake of your service centre managers and technicians. In addition to that we have spent more than 12,000 on rickshaw fare for travelling. Is the service centre ready to compensate for all these financial losses???
When we registered complaint against the service centre, we are replied back with a series of lies. We had trust in the service centre so that the communication between us had been verbal till now. So we have no firm base to fight for the truth. We know that we are in loss because my car is with the service center.
We feel cheated by world’s premium brand and we are also planning to go to consumer court if you don’t take any firm step to solve the conflict. We can’t spend so much money on car whose current status is unknown. If we are not properly treated by your high authority, we would be forced to take further steps for resolving complaints. We have already convinced ourselves that our car is kidnapped and we are not going to get back. So in that case we have no other option than to complaint till resolution and if not resolved, fight against such harassment. Expecting early and positive reply.


Thank you,
Biren Deliwala,
Mob: +91 [protected]
Email:[protected]@yahoo.co.in
Add: Perpetual Brand Consulting.
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