[Resolved]  Fiat Motors — New Car A/C not working

Address: Uttar Pradesh

Hi,



this is with reference Complaint ref Number 1-[protected] and 1-[protected]



I purchased a Fiat Punto 90 HP on Friday 4th Feb. 2011 from Society Motors, Kanpur. On Saturday 5th Feb. 2011 I drove the car from Kanpur to New Delhi when I realized that the air-conditioning of the car wasn’t working properly. On my way I called Society Motors and received no response from their end regarding the complaint.



Sunday, 6th Feb, 2011, I got my car checked from Sterling Automobiles, Noida, where it was confirmed that the air conditioning of the car is faulty. I was told that since this car has been bought from Society Motors Kanpur, Sterling Automobile is nowhere concerned about the fault and the car should be sent back to Kanpur for repairs.



Following this I called Fiat customer helpline thrice on Sunday, 6th Feb, 2011 before I could actually make the customer care representative understand my concern and provide me a complaint reference number. I was promised that I will receive a callback from the dealership with 72 hours, however I am yet to receive any.



Being a customer of Fiat and after spending over seven lakh rupees on a faulty vehicle, I demand the following

First I need to know why a faulty vehicle was sold to me by the dealership since the dealership must have known this issue. Since they have been reluctant enough to receive my calls, I assume that the responsibility of a dealership and once the sale is done barring customer for any after sales support or queries.
Sterling Automobile refused to service my vehicle and were blunt enough to say no to me on my face. If I own a Fiat vehicle, I expect to receive a service from Fiat’s service station, no matter from where the car has been purchased.
I was told by the customer care that I would receive a callback within 72 hours, which is still awaited. I have made over 8 calls to the customer care and every time I receive a robotic answer that my complained would be escalated and I will receive a callback from the management.
I demand my car to be replaced immediately, since it is a faulty vehicle and I would not entertain any repairs on a new car.


Kindly revert.

Regards,

Yashvinder Singh