Respected Sir / Madam
Sir this is about My Fiat Palio Stile 1.1 SLE
Registration No.UP78 BQ - 6033
Right from the beginning when i bought the vehicle in July 2008 the dealer (Gold Rush Motors Lucknow) committed fraud with me in June 2008 by delivering me an accidental vehicle after denting & painting.
After that this matter was closed then the availability of spares was not there with the service centers in Kanpur. Any how I managed it by waiting for the delivery of spares.
Once In Aug. 2009 while going to the hill station my vehicle got over heated. After returning from there I went to the workshop and told to the manager there and discussed about the problem he said that the Thermostat valve had to be changed but we don't have parts in stock you have to wait for 15 to 20 days.
And in Sept.2009 the A.C. compressor bearing started creating noise while turning ON the AC. I registered a complaint with the workshop, the manager said that please manage it for some days because the work load over here is much more that the normal days and your thermostat is also not delivered first we will do that then only we will order the next one.
When the Thermostat Valve came to them they called me up. I walked in there at 10.00 a.m. for a routine service & change for the thermostat valve. When they completed routine service it was almost 6.00 p.m., they told me that sir it’s the time to close the workshop.
So when the next time you visit here we will get it changed for the meanwhile we have connected the valve directly to the engine so that the coolant supply is not disturbed and it will not get heated. It had been over 1 year now they didn't get time for that in between this I have been there for 4 to 5 times and the part is also lying with them.
Sir a very funny incident occurred with me & I think it is a big shame on the part of Fiat, Mr. Shailendra CRM ([protected]) called me up on Saturday 4th of Dec.2010 and told me that the Fiat Company had send us the Compressor which has to be replaced in your car & that is FOC from the company. Despite of being busy I went there on Thursday 09 Dec.2010 at 1.00 p.m.
Sir after reaching there i was told that the confirmation mail has not come yet for the compressor replacement. I argued Mr. Shailendra that you should have called me up after the confirmation. Why I should come here by travelling 15km. from my home to waste my time and sit idle here. After this incident happened I talked to Mr. Prasoon ([protected]) Manager Fiat Motors he told me that the compressor was not FOC & you will have to pay for that & when I tried him calling to discuss for this matter again he disconnected the call .
After that i have been continuously writing mails to the higher authorities for getting this matter solved but there is no positive response for them.
Please help me to get this issue sorted out, as it has been more than a year facing these issues & the company is just sitting all accounts clear.
Damage Occurred ::::: Because of the Thermostat Valve the Engine of the vehicle get heated after running 50 odd kms.
The AC compressor is creating lot of noise while turning ON the AC.
Respect & Regards
Vikas Gurnani
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