[Resolved]  Fiat Punto - Goodyear Tyres — New car 2 tyres Burst

Address: Maharashtra

14th March 2011
To,
TATA -FIAT PUNTO
Administrative Manager,
Pune

Subject: Complaint against newly purchased FIAT PUNTO Tyres

Ref: Complain against 2 Tyre bursts within a span of 1 week 10 months of purchase of new car.

Dear Sir,
I Ms. Prachi Umesh Wakaley, owner of FIAT PUNTO, Emotion Pack (Red),
Regd. No: MH-12 FU 6258.
Purchase date: 8th March 2010 , from B. U. Bhandari Auto dealer.
About 2 weeks back, 2 of our REAR tyres, (15’’wide, make: GOOD YEAR) have burst.

According we forwarded a complaint to GoodYear & their person came to verify the same.
There report post visit is attached for your reference. According to them, the damage has been due to some external impacts & hence do not cover it under warranty.
However, we were not satisfied with their remarks think that it has happened due to the SUB_STANDARD QUALITY of tyres. The reasons we feel so are briefly mentioned on the report (attached) and further below for your reference:

The car is mostly used in city. Especially last 2 months it has not gone any where outstation, no rains nothing..
The running so far is only 20000 kms. With as per our understanding too less.
The rear of car also has practically no weight. The car is mostly used by maximum 1 or 2 people.
If there was any such a strong impact on the tyres from the side, to lead cuts on the face it would probably damage the side of the car as well or if not atleast disturb the wheel alignment. Both the things are absent.
In such situation we feel, that either we need relook/evaluate the measure of impact &/or check the quality of the Tyres.
With our experience of TATA indica (single handed use) for over 6 years now, we feel the problem is not due to external impact but due to the manufacturing quality of the product especially when they designed to be more stable & rugged for the powerful vehicle ( 15’’ wide)
The car is lying unused meanwhile due to problem. It is not just for these 2 tyres but may be even the front 2 tyres need to be checked as we are worried they may also face the same fate in near future.

Kindly look into the matter as, the request not only meant for our car but for the overall supply of Tyres to a signature product (Punto) of your esteemed company.

Awaiting your help/ response in subject matter at the earliest.

Thanking you
With regards
Prachi Wakaley

+91 [protected]/ +[protected]