Comments
Hi Ranjith,
I experianced similar kind of prblem today (May 06, 2013) and thats really pathetic..My wife was cooking and all of sudden, we heard a sound..boooom., it was like something blasted than we saw that glass started melting and full glass broken from inside. We were not able to understand that what has happened, it was really very hard to believe that such a hard glass broken like that. It's worst part is that it can hurt my wife or my baby badly, but thankfully, it did not hurt them. I am an advocate by profession and will surely file a complaint against this if Glen people did not respond properly on my complaint.
Rohit Dhir
Advocate
I experianced similar kind of prblem today (May 06, 2013) and thats really pathetic..My wife was cooking and all of sudden, we heard a sound..boooom., it was like something blasted than we saw that glass started melting and full glass broken from inside. We were not able to understand that what has happened, it was really very hard to believe that such a hard glass broken like that. It's worst part is that it can hurt my wife or my baby badly, but thankfully, it did not hurt them. I am an advocate by profession and will surely file a complaint against this if Glen people did not respond properly on my complaint.
Rohit Dhir
Advocate
Thanks to both for your valuable comments. The time you had spent did not go waste. I changed my decision not to buy glass top, but to go for a stainless steel :)
We have bought the glen 3 burner glass top in Aug-12 and the a couple of days back the glass has broken. When we contacted the service, they said we should not spill any thing on the glass stop while it is hot. It is practically impossible to cook without spilling even a drop of water. That guy in service didn't answer to this problem. They have said Rs.2500 is the cost for replacement. When I asked about the guarantee for not getting the problem repeated, he is non committal. I have enquired "Prestige" brand for glass replacement cost. They have said it will be around Rs.500 to 750 for their similar model. If we compare 500 to 2500, Glen is charging 5 times. It is always better to go with the Indian make rather than imported one. I have realised this only after the above bad experience.
Glen produces such substandard quality products. Our glass cooktop shattered into pieces while doing a normal daily routine cooking. When their service engineer visited he to agreed that this was design fault and told us that he will pass on this message to company. Butt even after tray the arrogant and unprofessional after sales department told me "we don't know anything you have to pay if you want to get a new glass" my biggest mistake was to trusty such a company. PLEASE BE AWARE OF THE FACT. I strongly recommend to stay away from the products of this company.
Thanks
Kostubh
Thanks
Kostubh
DONT BUY GLEN GAS HOB. The glass suddenly blasted in a most dangerous way. Then the rude GM Service one Mr. Arun Malhotra threatened that “we will not get the glass replaced till more than a week. You stay with the broken glass. First transfer 4250/- by paytm to their phone. Only then we will try to see when the glass can be replaced” It has not only been a shocking but a very very tiring experience. I cannot even get it replaced by any other gas hob as the kitchen stone slab has been cut according to the size of glen gas hob. DONT BUY GLEN. they are cheats selling bad quality stuff. This GM Arun Malhotra is also a cheap cronie making fun of the distressed customers.
My 4 burner Glen gkass top also shattered on the very first day while making dosas. When customer care was contacted they simply said that glass is not covered under warranty.
I don't want another glass top . Is it possible to have a stainless steel top ?
After spending a huge amount for the 4 burner stove that occupies so much space in my kitchen I don't know what to do with it . Maybe I should display it in my drawing room for publicity of the great GLEN !
Mohini,
Hyderabad.
I don't want another glass top . Is it possible to have a stainless steel top ?
After spending a huge amount for the 4 burner stove that occupies so much space in my kitchen I don't know what to do with it . Maybe I should display it in my drawing room for publicity of the great GLEN !
Mohini,
Hyderabad.
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I - 34, DLF Industrial Area, Phase I, Faridabad, Haryana, India
I will complaining in consumer forum. Never buy this cheap quality product. I want to give 0 star if possible.
Don't become fool.