Dear Sir,
1. I would like to intimate you that i got my flight ticket booked by my junior for flight 6E 222 from Guwahati To Delhi for 01 Mar 11 on 27 January 2011under Armed Forces discount for a sum of Rs 2,329. However, the ticket in normal condition it was costing to Rs 2,600 on the day of my booking. My booking reference was Q8JCCV.
2. At the time of booking by my junior had checked each and every details thoroughly him twice so that there should be no problem during the day of my boarding.
3. On 01 Mar 2011, on the day of my boarding i was told that the id No is not matching and hence i cannot travel on the same ticket and the option was given to buy a new ticket by Miss Pami who was at that time on the boarding pass counter.
4. I requested the lady to guide me as what is the legitimate and she told me to go to ticket counter if they can do amendment in that or not. I went to the ticket counter and had requested the lady sitting on the counter to cancel my ticket and refund the money as i would like to take another flight. However, she bluntly refused to cancel the ticket and said that the amount will be forfeited if i do not travel by the same flight and hence i bought the ticket of Rs 8,028 for a minor mistake.
5. Here, i would like to insist upon the benefits being accrued by the company from the customer as the ticket was costing Rs 8,028/- and hence, they were not allowing with small mistake for which i have shown so many cards incl driving license, pan card, canteen smart card for which they took no interest at all.
6. I would also like to mention here that the name of the lady was Nisa and Pampi who was sitting on ticket counter and the boarding pass counter. Both the girls were not at all interested in resolving the problem. I told both the girls to get it checked from higher authorities which they said that they are enough to take the decision.
Perforce, I was only having the option to buy the ticket which i was not at all willing to do so.
7. I have got two submissions for the above problem :-
(a) In case the photo id was mismatching in that case either the amount should been refunded or ticket should have been booked on the same cost which was in normal booking on 27 jan 11 otherwise the purpose of booking the ticket two months in advance is defeated.
(b) At one place you are not allowing me to travel with the ticket which i was in possession and at the other hand your staff at their own will issuing a fresh ticket after deducting the amount which i have already paid to you two months in advance during the purchase of defence discount ticket. If they had felt that i am incorrect person then why they had adjusted the amount during the purchasing of new ticket. Hence, I strongly feel that you must have a policy to avoid such human errors for such occurrences.
5. Keeping in view of the above i would like to request you to either refund the excess money Rs 5699/- paid by me for small mistake and take appropriate action against your staff. This will facilitate me to take under journey by your flight and will also improve the quality of travelling by your flight.
6. My address with contact No is as under :-
HQ 44 Mtn Bde
c/o 99 APO
[protected](M)
[protected](m)
Mail.id: [protected]@gmail.com
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