Comments
Go IndiGo — My DLA has not been returned by check in counter executive
Hi, I forgot my Driving License in Mumbai CSI airport check in counter on 1st Feb, 2011, while travelling from BOM to CCU(Flight# 6E 325).Since I have landed in CCU NSCBI airport, I am following up continously with BOM departure crews as well as with CCU arrival crews, at around 11 PM in the night, a lady named LATA informed me, that they have found my DL and will be sending the same to CCU on 2nd Feb, and has asked me to collect the same from CCU airport counter. On 2nd Feb, 2011, I have called on the following number ([protected]) atleast for 25 times, and every time somebody new is picking up the phone, and instead of solving the problem they are confusing me by saying, only LATA will be able to answer my query properly, and she will on duty from 9:45 PM. I again tried calling up the Mumbai departure desk since 9:45 PM on 2nd Feb, 2011, but somebody called SARA everytime picked up the phone and keep on saying that she will be calling me back within 10 mins, after waiting for several such 10 mins and continous follow ups, finally I found the phone is switched OFF at around 11 PM on 2nd Feb, 2011. Having no idea about what to do now I am writing this feedback to you. WIll request you to kindly look into the matter at the earliest. With such a reputed airlines of the country, this type of behaviour is not at all expected.Btw, I have all the calls recorded and will be able to provide the same on request.
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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
Go Indigo — Fraudulent services in online Bookin
I have booked two tickets on 20 July(11:00 pm) for bangalore to delhi .I have selected option for flight 7:45 pm (Bangalore to Dehi).I have confirmed several times for the timings .But to my surprise, system has taken the reservations for default
first flight for the day, which is at 6:00 am in the morning.I am using facility of online reservation of air tickets from quite along time.There is some problem in website
I have immediately informed the same to Customer Care Department(11:37 pm), but they refused to listen.
This is some kind of tactics by GoIndigo flight carrier .Another way to earn money by asking users to pay Reschedulling fees.
Through this complaint, I would like to urge higher authorities to take immediate action in this regard.