[Resolved]  Godrej — Delay in service

Sir,
We have attended to this complaint on 03/07/2009 and problem was solved. We are really sorry for the inconvenience caused to you in this regard.

Thanking you and assuring you of our Best Services

For Godrej Appliance Division

Gregory K Paulose

I have puchased an A/c on 11.05.2009 from Pavan Appliances Karimnagar, A.P. After installation it was found that two plastic panel pieces are not there and a big whole is seen. Though immediately reported no response for 3 months. Rat has gone inside. Poor response from this reputed Godrej Co. Very sorry state of affairs. A/C to be replaced.
K.V.Subramanian
Asst. Welfare commissioner
Karimnagar-505001

[protected]

In the course of general service, I had made a complaint regarding replacement of display panel of my Godrej Air-conditioner vide Complaint No.402263 made with M/s.G.K. Aircons/Chennai-39 on 09.01.2010, which was noticed by the attendant/mechanic. The same has not be replaced till date (04.02.2010) and the person by name Mr.Sathyakumar of Godrej had not responded at all inspite of many phone calls made to him (tel: [protected]).
It is really unfortunate that such a big concern like Godrej with whom we had purchased prodcuts (3 Air conditioner) is showing absolutely no concern to the customer and unnecessarily we had to undergo ordeal at the mercy of service providers (authorised by Godrej) for no fault o[censored]s. If no action is taken even after brining it to your notice through this, I feel we have to take up the matter with consumer forum and ultimately, the very reputation of the godrej needs to be brought to stake.
Looking forward to the action required,


Yours,

BM Lakshmipathy Rao

on cooling at 17 also

GODREJ AC — Non Service

It has been more than 6 months i have been calling up the Godrej showroom and the customer care to send some one to service my AC. Everytime they just give me a time and date and no one comes to my place. i have also tried to file a complaint but to no avail.

I have purchased a 1.5 t godrej a/c from great eastern-serampore(hooghly) during apr'10 .during the m/o sep'10 the a/c machine use to run without support of remote.I made a complaint to the dealer on 3rd of of Oct'10 and given me ref no.125062 csn no.319.after 10 days the technician from service centre came and checked and informed there was a part which is damaged and to be repolaced.afater that he has taken away the said part and given me a time for one week to replace the item due to non existance of stock of the said part.to day it is 9th Nov'10..till date there was no response from the service centre irrespective of number of calls.the concerned service centre persons are giving other mobile numbers to avoid the matter.It clearly indicates the the negligence from godrej company and their service centres.Kindly advice me what to do and how to rectify the problem.the service centre no. is[protected]Mr.Paul & Service eng no.[protected]).
Please solve the matter.
Ramamurthy
[protected],[protected]
email: [protected]@yahoo.co.in

SIR, I my air conditioner is not working from 10th may and i have complaint this problem to shopkeeper on 12th may, but still it is unrepaired i have called him several times but every time he makes a excuse that part is not available.also the warranty of a.c is till 4th june 2013.my complaint is also registered in company but still no action is not taken.