[Resolved]  Godrej — Poor Service Cordination

I have purchased Godrej washing machine in 2005 and I understand some complaint in my first usage. and I report this to the service person and they taken four months to repair the same.

Last month I faced the same complaint and I reported to customer care and received complaint No:784102. Alwaye Service person (Kerala) came and they informed me that warranty is over and they will charge 350/- as service charge (They asked me the amount at that time, I refused and decided to pay only after repair) and they need two days to replace the complaint part ("Pulsator") Now it is two weeks and yesterday (5/10) I called Customer care and they commit me before 5pm they will repair the same. But I am sorry to say that this is a clear cut cheating from Godrej. They must check the quality of goods they sold under their brand. Why we suffer.
Jane ([protected])